Ma. Theresita Esposito
Muscat
Summary
Dedicated and highly skilled Cabin Crew member with over 9 years of experience in ensuring passenger safety, comfort, and satisfaction in a 5-star airline. Proficient in emergency procedures, first aid, and AED operation, coupled with strong administrative abilities. Known for exceptional interpersonal skills and a customer-centric approach, consistently achieving a 99% customer satisfaction rating. Adept at managing in-flight services, handling diverse passenger needs, and maintaining the highest standards of service excellence.
Overview
13
13
years of professional experience
Work History
Cabin Senior
Oman Air
02.2022 - Current
- Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Upholding the highest standards of onboard safety, demonstrating a strong commitment to passenger security and well-being
Premium Galley Crew
Oman Air
07.2019 - 02.2022
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Delivering exceptional customer service and ensuring utmost comfort in premium cabins through attentive and personalized service.
Cabin Crew – Economy Cabin
Oman Air
11.2014 - 07.2019
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
Human Resources Specialist, Recruitment and Employment Department
Philippine National Bank
10.2011 - 10.2014
- Reviewed and screened applicant resumes to identify qualified candidates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Education
Bachelor of Science - Psychology
University of The City of Manila
Philippines04.2011
Skills
- Team Management
- Complaint Handling
- Emergency Procedures
- First aid administration
- Excellent customer service
- Multitasking
- Teamwork
- Flexibility
- Strong people skills
- Cultural awareness
- Adaptability
- Ability to stay calm under pressure
Languages
Fluent in English and Filipino
Advanced
C1
Proficient in English reading and writing.
Advanced
C1
Timeline
Cabin Senior
Oman Air
02.2022 - Current
Premium Galley Crew
Oman Air
07.2019 - 02.2022
Cabin Crew – Economy Cabin
Oman Air
11.2014 - 07.2019
Human Resources Specialist, Recruitment and Employment Department
Philippine National Bank
10.2011 - 10.2014
Bachelor of Science - Psychology
University of The City of Manila
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