Ma. Theresita Esposito
Muscat
Summary
Dedicated and highly skilled Cabin Crew member with over 9 years of experience in ensuring passenger safety, comfort, and satisfaction in a 5-star airline. Proficient in emergency procedures, first aid, and AED operation, coupled with strong administrative abilities. Known for exceptional interpersonal skills and a customer-centric approach, consistently achieving a 99% customer satisfaction rating. Adept at managing in-flight services, handling diverse passenger needs, and maintaining the highest standards of service excellence.
Overview
13
13
years of professional experience
Work History
Cabin Senior
Oman Air
Muscat, Oman
02.2022 - Current
- Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Upholding the highest standards of onboard safety, demonstrating a strong commitment to passenger security and well-being
Premium Galley Crew
Oman Air
Muscat, Oman
07.2019 - 02.2022
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Delivering exceptional customer service and ensuring utmost comfort in premium cabins through attentive and personalized service.
Cabin Crew – Economy Cabin
Oman Air
Muscat, Oman
11.2014 - 07.2019
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
Human Resources Specialist, Recruitment and Employment Department
Philippine National Bank
Pasay City, Philippines
10.2011 - 10.2014
- Reviewed and screened applicant resumes to identify qualified candidates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Education
Bachelor of Science - Psychology
University of The City of Manila
Philippines04.2011
Skills
- Team Management
- Complaint Handling
- Emergency Procedures
- First aid administration
- Excellent customer service
- Multitasking
- Teamwork
- Flexibility
- Strong people skills
- Cultural awareness
- Adaptability
- Ability to stay calm under pressure
Languages
Fluent in English and Filipino
Advanced
C1
Proficient in English reading and writing.
Advanced
C1
Timeline
Cabin Senior
Oman Air
02.2022 - Current
Premium Galley Crew
Oman Air
07.2019 - 02.2022
Cabin Crew – Economy Cabin
Oman Air
11.2014 - 07.2019
Human Resources Specialist, Recruitment and Employment Department
Philippine National Bank
10.2011 - 10.2014
Bachelor of Science - Psychology
University of The City of Manila