Bachelor of Human Resource Management -
University Of Technology And Applied Sciences
Muscat , Al Khuwair 09.2015 - 12.2020
Maryam Al Ghilani
Human Resource Management
Muscat ,Aziba
Summary
Highly-effective Human Resources graduate , Driven and decisive with passion for building and retaining highly effective teams and Builds rapport at all levels and resolve issues quickly., Knowledgeable about organizational and time management skills with ability to prioritize , Well-versed in processing hiring and exit paperwork and maintaining accurate files and manage multiple tasks.
Education
Work History
Ooredoo Contact Center
Ooredoo Oman
Muscat, Al khuwair
09.2020 - 12.2020
- Prepared a variety of different communications, reports and documents to ensure customer satisfaction.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Used CSI system and other tools to check , create documents and other communications.
- Identified issues, analyzed information and provided solutions to problems for customer .
- Communicate customers complaints, requests and feedback to company management for swift resolution.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Human Resources Management Department
CLOBLAE CHEMICALS & MAINTENANCE SYSTEM LLC
Muscat, Aziba
07.2020 - 08.2020
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Conducting exit interview .
- Completed all paperwork in a timely fashion.
Customer Care Department
Ooredoo Oman
Muscat, Al khuwair
08.2018 - 09.2019
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote working .
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Prepared a variety of daily report related to employees to ensure smooth operations.
- Used Teleopti to updating the new champions details .
HUMMEN RESOURCE MANEGMENT DEPARTMET
CLOBLAE CHEMICALS & MAINTENANCE SYSTEM LLC
Muscat, Aziba
04.2017 - 04.2017
- Entered employee data into databases with speed and accuracy
- Review attendance and departure list.
- Carried out day-day-day duties accurately and efficiently.
- Preparation of formal letters and Prepare visas and permits
Skills
Flexible & Adaptable
Leadership
Computer skills
Conflict resolution techniques
Verbal and written communication
Analytical skills and Critical thinking
Customer support , Documentation and reporting
Timeline
Ooredoo Contact Center
Ooredoo Oman
09.2020 - 12.2020
Human Resources Management Department
CLOBLAE CHEMICALS & MAINTENANCE SYSTEM LLC
07.2020 - 08.2020
Customer Care Department
Ooredoo Oman
08.2018 - 09.2019
HUMMEN RESOURCE MANEGMENT DEPARTMET
CLOBLAE CHEMICALS & MAINTENANCE SYSTEM LLC
04.2017 - 04.2017
Bachelor of Human Resource Management -
University Of Technology And Applied Sciences
09.2015 - 12.2020