Marwan Mohammed Al Yahyai
Muscat
Summary
Experienced HR Assistant with a strong background in office administration and comprehensive understanding of various human resources functions. Proficient in customer service, data entry, and file management, ensuring efficient and organized operations. Skilled at reviewing policies and identifying opportunities for improvement in line with industry best practices. Committed to delivering exceptional support to the HR team and contributing to the overall success of the organization.
Overview
11
11
years of professional experience
Work History
Rig Admin
National Drilling Service
12.2023 - Current
- Rig Admin is to support the HR department
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Updated and maintained employee attendance records.
- Responded to employee inquiries regarding benefits and other HR topics.
- Coordinated employee relocation processes.
Flight Attendant
Oman Air
12.2017 - 02.2022
- Flight Attendants are primarily responsible for keeping all passengers safe and ensuring that the cabin crew is capable of performing their duties properly
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Passenger Service Agent
OmanAir
03.2017 - 11.2017
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Customer Service Representative
Dhofar Auto Motive
06.2014 - 07.2015
- Responsible Marinating Customer satisfaction with forward-thinking strategies focusing on addressing customers' needs and resolving their concerns
- Providing primary customer support to internal and external customers and offering advice and assisting customers to their special need and wants
- Responded to customer requests for products, services, and company information.
Education
High school Diploma - General Studies
Woodbridge Senior High School
United State Of America09.2010
General Studies
Northern Virginia Community College
United States Of America12-2011
Bachelor of Arts - Business Managment
Gulf College
Muscat09-2018
Skills
- Strategic Planning
- Research Specialist
- Sales
- Creative problem Solving
- Schedule Management
- Data Entry and Reporting
- HR policies and procedures
- Employee Relations Management
- Multitasking Abilities
- Communication
- Health and Safety Programs
- Quality Control
- Human Resource Information System (HRMS)
Personal Information
- Place of Birth: Oman
- Date of Birth: 10/16/91
- Gender: Male
- Nationality: Omani
- Marital Status: Married
Languages
Arabic
English
References
- Honorable Professor Abdullah bin Khamis Al-Kindi
Head of Mass Communication Dept. Sultan Qaboos University Fromer Minster Of Social Development
Contact : 99104104
- Her Excellency DR. Sharifa Al Yahyai
Fromer Minster Of Social Development.
Contact : 99446664
- Ibrahim Al Amri
Chief Operations Officer at Oman Flour Mills Company.
Contact : 99899422
- Dawood Al Rashdi
HR Manager at National Drilling and Service Company.
Contact : 94270903
Timeline
Rig Admin
National Drilling Service
12.2023 - Current
Flight Attendant
Oman Air
12.2017 - 02.2022
Passenger Service Agent
OmanAir
03.2017 - 11.2017
Customer Service Representative
Dhofar Auto Motive
06.2014 - 07.2015
High school Diploma - General Studies
Woodbridge Senior High School
General Studies
Northern Virginia Community College
Bachelor of Arts - Business Managment
Gulf College
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