MA. RICHELLE ORO

Billing and Invoicing:

• Oversee the preparation and issuance of Invoices for guest stays, groups bookings, and hotel services using Opera PMS.
• Ensure the accuracy of all guest bills and compliance with hotel policies.

Payment and Collection:

• Monitor and manage timely collection of payments from guests, companies, travel agents and other partners.
• Handle deposits and payment schedules for group bookings and events.

Credit Management:

• Evaluate and manage credit limits for corporate clients, travel agents in line with hotel credit policies.
• Approve or decline credit application and ensure proper credit extension.
• Review High Balance Report on daily basis and provide weekly updates to Financial Controller to highlight any significant credit exposure that may have the potential to turn into a collection problem.

Reconciliation:

• Perform regular account reconciliations to ensure accurate accounts receivable balances.
• Addresses discrepancies or issues with outstanding payments.
• Reconcile credit card payment against OPMS posting on daily basis.

Reporting and Analysis:

• Match Accounts Receivable Aged Report with Sun System to ensure accuracy of posting.
• Prepare accounts receivable aging reports and present to Financial Controller for review.
• Reconcile Sun System Trade Accounts Receivable Account opening balance to closing balance using Accounts Receivable Daily Balance Control Report.

• Responsible for reconcile and generate Pro-forma invoices for Pre-Paid Travel Agencies, Direct Bookings and Online Bookings.
• Reviews contractual agreements and supervising financial entries
• Handle billing inquiries through with collection of all amounts due in timely manner.

• Responsible to assist purchasing and inventory operations such as building good relationship with suppliers and evaluating best practice for cost control.
• Comply with quality assurance expectations and standards and perform other reasonable job duties as requested by Managers.

• Credit Card transactions reconciliation with payments received from acquiring Banks.
• Daily preparation and dispatching of invoices.
• Checking of commissions payable to travel agents.
• Process credit card refunds and validate charge back requests.
• Apartment contracts and payment monitoring.
• Preparation of Monthly Analysis for A/R related Balance Sheet Accounts
• Assist Credit Manager in the Payment follow-ups and account reconciliations of accounts receivables.

• Responsible to ensure that City Ledger is accurately maintained and billings and statements are sent out promptly and accurately.
• Check holding area.
• Transfer has to be done daily both respective city ledger and credit cards.
• Prepares daily reconciliation on transfers (city ledger and credit card).
• Verifies city ledger and credit cards documents as to the rates used, authorization of the charges, etc.
• Updates subsidiary ledger of accounts by posting the charges, payments and adjustment daily.
• Posting of Advance Payment to respective booking accurately and on a timely manner.
• Prepares the daily entries and submit to General Ledger Supervisor.
• Process refunds, charge back and travel agents commission on a timely manner or in accordance with set policies or guidelines.
• Entertain retrieval requests from the guest (external/internal) and credit card charges dispute from acquiring banks.
• Entertain inquiries from guest regarding deposits and receivable balances.
• Prepare the monthly age receivable analysis. Prepare monthly journal entries for posting in the General Ledger.
• Maintains a master list of all approved credit lines.
• Prepares debit and credit memos every time an adjustment on accounts receivable is made (i.e. Rebates and discounts) and accounts it numerically.

• Preparation of Monthly Analysis for A/R related Balance Sheet Accounts
• Assist Credit Manager in the Payment follow-ups and account reconciliations
• Accounts Receivables.