MANNY P RODELAS
IT Support
Alwadi St. Salalah, Sultanate Of Oman,OMAN
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
IT Technical Support
University of Technology and Applied Sciences, Salalah Sultanate of Oman
2013.01 - 2022.09
- Conducting role-specific training to new employees on proper use of hardware and software
- Installing all the required software’s in the laboratories for every semester
- Attending Helpdesk support to provide on the spot resolution on the client end
- Performing preventive maintenance and problem diagnosis and resolution related to computer equipments, peripherals and OS configurations and administration at client locations
- Providing technical advice to Staff/Students regarding software, hardware, and computer operation
- Performing other duties as assigned.
IT Engineer
PC-Guard Computer Services
2009.07 - 2012.12
- Performing software installation and configuration for WINXP/WIN7/WIN2003 and LINUX operating system
- Performing all repairs for Desktop/Laptop computers, LCD monitors, and all computer parts and accessories
- Performing data backups and disaster recovery operations
- Analyzing equipment performance records to determine need for repair or replacement
- Diagnose hardware and software problems and replace defective components
- Provide technical advice to costumers regarding software, hardware, and computer operation
- Performing other duties as assigned.
Network Technician/Laboratory technician
Nizwa College of Technology, Sultanate of Oman
2007.02 - 2009.07
- Performed configurations for CISCO/3COM switches and router
- Installed, troubleshoot and performed preventive maintenance and problem diagnosis and resolution related to computer equipments, peripherals and OS configurations and administration at client locations
- Performed all the repairs including all types of printers, computer power supplies
- Implement Disaster Recovery System such as Network Back-up
- Configuration of Mail server, ISA server, Firewall and Antivirus-solutions for the security of the entire network
- Installed set up, administered and maintained servers including hardware, OS such as (Windows 2003 and LINUX) related services and Application Software’s
- Set up and tested TCP/IP network and networking equipment, including, routers and wireless equipments
- Evaluated options for LAN/WAN Internet connectivity.
Network Administrator/Instructor
Marinduque State College
2000.06 - 2007.02
- Carried out setup, installation and configuration including ISA Server, Mail Server, DHCP Server, Antivirus solution in an Active Directory environment
- Performed all repairs including all types of printers, computer power supplies and all computer peripherals
- Carried out setup of network cabling, commissioning of Internet access via Satellite, DSL lines and Leased line connection.
Technical Support
St. Paul University
1995.02 - 1999.08
- Performed technical support to all departments regarding hardware and networking problems
- Installed and configured Novell Netware 3.12 Operating System combined with Windows on the client side
- Performed all the troubleshooting and repairs of computers equipments, printers and networking faults.
Education
College of Industrial Technology
Bachelor of Technical Teachers Education - Computer Engineering Technology
Technological University of the Philippines - Manila
College of Industrial Education
1997
Diploma - Computer Engineering Technology
Technological University of the Philippines
1995
Skills
- Apple IOS
- Customer Service Expertise
- Business Development
- Data Connectivity
- Staff Training
- Software Diagnosis
- Configuring Devices
- MS Office Proficiency
- Component Replacements
- Desktop Support
- Troubleshooting and Assistance
- Computer System Maintenance
- PC Component Diagnostics
- Hardware Repair
- TCP/IP
Accomplishments
CERTIFICATIONS
1. Microsoft Certified Educator: Technology Literacy for Educators
2. Certified Microsoft Fundamentals: Microsoft 365
3. Certified Microsoft Technology : Security Fundamentals
4. Cisco Certified Network Associate (CCNA/Security)
5. Comptia A+ Certified 6. Microsoft Certified Professional (MCP) Windows 2000 Server & Windows 2000 Professional
Timeline
IT Technical Support
University of Technology and Applied Sciences, Salalah Sultanate of Oman
2013.01 - 2022.09
IT Engineer
PC-Guard Computer Services
2009.07 - 2012.12
Network Technician/Laboratory technician
Nizwa College of Technology, Sultanate of Oman
2007.02 - 2009.07
Network Administrator/Instructor
Marinduque State College
2000.06 - 2007.02
Technical Support
St. Paul University
1995.02 - 1999.08
College of Industrial Technology
Bachelor of Technical Teachers Education - Computer Engineering Technology
Technological University of the Philippines - Manila
College of Industrial Education
Diploma - Computer Engineering Technology
Technological University of the Philippines
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