Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
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Niradhaka Jeewan Hewagamage

Niradhaka Jeewan Hewagamage

Muscat

Summary

Restaurant and catering professional with extensive experience at Muscat Gourmet LLC, specializing in staff training and operational efficiency. Proven expertise in inventory management and delivering exceptional customer service, leading to improved guest satisfaction and adherence to sanitation regulations. Successfully coordinated high-profile events while promoting effective team collaboration.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Muscat Gourmet LLC
Muscat
09.2023 - 06.2025
  • Streamlined daily restaurant operations to ensure continuous workflow and service excellence.
  • Trained new staff on menu offerings and customer service protocols.
  • Managed inventory levels and placed orders to maintain optimal stock availability.
  • Monitored sanitation practices to guarantee compliance with health regulations.
  • Resolved customer complaints, enhancing overall dining experiences.
  • Supervised daily opening and closing procedures, including equipment checks and cash drawer verifications.
  • Provided prompt and knowledgeable service to guests while promoting specials and increasing sales of key items.
  • Coordinated activities among restaurant staff to uphold service standards.

Restaurant & catering Manager

Royal Palace- (Ras Al Khaimah)
Dubai
03.2010 - 06.2012
  • Coordinated catering events for diverse clientele at luxury venue, ensuring high standards.
  • Liaised with clients to customize catering options aligned with specific preferences.
  • Gathered customer requirements and collaborated with catering team for precise implementation.
  • Managed delivery schedules, ensuring timely arrival of all ordered items.
  • Resolved health code violations identified during inspections by local authorities.
  • Organized and led food tastings to enhance client selections and exceed expectations.

Bar Team Leader

Hilton Fujairah Hotel
Fujairah
05.2007 - 01.2010
  • Supervised bar operations, ensuring high-quality service and guest satisfaction.
  • Trained team members on beverage preparation techniques for consistency.
  • Managed inventory control, reducing waste and optimizing stock levels.
  • Collaborated with culinary staff to create seasonal cocktail menus.
  • Ensured compliance with health and safety regulations in bar area.
  • Fostered a welcoming atmosphere by engaging guests and addressing concerns promptly.
  • Planned promotional activities to enhance customer engagement in bar area.
  • Reorganized bar stations to streamline service flow.

Education

High School Diploma -

St Benedict's College
Colombo, Sri Lanka

Skills

  • Staff training and development
  • Inventory control
  • Customer service excellence
  • Sanitation standards compliance
  • Operational effectiveness
  • Event planning and coordination

Languages

Sinhala
First Language
English
Proficient (C2)
C2
Arabic
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Proficient (C2)
C2
Malayalam
Advanced (C1)
C1

Certification

  • Employee of the Month - April 2024
  • Employee of the Month - September 2024
  • Employee of the Month for February 2025

Accomplishments

  • Team member of of School Rugby team

Timeline

Restaurant Supervisor

Muscat Gourmet LLC
09.2023 - 06.2025

Restaurant & catering Manager

Royal Palace- (Ras Al Khaimah)
03.2010 - 06.2012

Bar Team Leader

Hilton Fujairah Hotel
05.2007 - 01.2010

High School Diploma -

St Benedict's College

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Niradhaka Jeewan Hewagamage