MANISH BORADE
MUMBAI,INDIA
Summary
As a dynamic Store Manager with three years of experience at The Crepe Cafe, I have honed my expertise in staff scheduling, sales analysis, and store operations. My leadership style is both innovative and results-driven, and I am eager to leverage these skills to contribute to the success of your team. With a proven track record of enhancing operational efficiency and boosting sales, I am confident in my ability to deliver exceptional results and drive growth for your organization. Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.
Overview
3
3
Languages
1
1
Certification
11
11
years of professional experience
Work history
Store Manager & Training Manager
THE CREPE CAFE
Muscat
2018.12 - Current
- Managed and motivated team of 20 plus employees for peak performance.
- Led team through daily coaching to win best store award.
- Delivered outstanding service and engagement to enhance customer satisfaction.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Maintained an organised stock room for easy accessibility of goods.
- Followed industry trends and set pricing strategies to maximise business returns.
Shift Supervisor
TATA STARBUCKS
MUMBAI
2016.07 - 2018.09
- Led dynamic team of 30 plus to enhance performance and productivity.
- Achieved a 20% increase in customer satisfaction by implementing targeted service enhancements.
- Drove initiatives that significantly improved client satisfaction and loyalty.
- Coordinated staff training for improved service delivery.
- Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
Barista
CAFE COFFEE DAY
MUMBAI
2016.02 - 2016.06
- Expertly trained a cohort of 5 new baristas, significantly elevating overall team proficiency.
- Strategically managed inventory, achieving a notable 10% reduction in waste.
- Innovatively crafted a signature beverage that substantially boosted customer return rate.
- Skilled in the operation of high-end espresso machines, ensuring premium quality.
- Efficiently handled over 50 customer transactions daily, maintaining high service speed.
- Consistently received glowing feedback, with a 95% positive customer satisfaction rate.
Education
SECONDARY SCHOOL CERTIFICATE - ENGLISH
GURU NANAK ENGLISH HIGH SCHOOL
Mumbai 2011.01 -
B.COM -
SIDDHARTHA COLLAGE
Mumbai 2018.01 -
Skills
- STORE OPERATIONS
- SALES ANALYSIS
- STAFF SCHEDULING
- Employee motivation techniques
Languages
Arabic
Advanced
English
Fluent
Hindi
Native
Affiliations
- Training service staff
- Upgrade inner skills
Accomplishments
Key Achievements
Earned Employee of the Month recognition twice for outstanding performance and customer satisfaction.
Received positive customer feedback through Google reviews, reflecting excellent service and professionalism.
Awarded 100 OMR by the company owner in recognition of exceptional beverage preparation and service during my time as a barista.
Certification
Management Training Certification:
Successfully completed manager training provided by The Crepe Café, demonstrating a commitment to developing leadership, team management, and operational skills.
Timeline
Store Manager & Training Manager
THE CREPE CAFE
2018.12 - Current
B.COM -
SIDDHARTHA COLLAGE
2018.01 -
Shift Supervisor
TATA STARBUCKS
2016.07 - 2018.09
Barista
CAFE COFFEE DAY
2016.02 - 2016.06
SECONDARY SCHOOL CERTIFICATE - ENGLISH
GURU NANAK ENGLISH HIGH SCHOOL
2011.01 -