Mallak Mohammed AlLamki
Bawshar,OM
Summary
Knowledgeable airport services professional with more than one year of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with a proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction. History includes managing customer service, sales, and operational areas for OmanAir, SalamAir Airlines, and other airlines. Well-versed in ticketing, ramp, and gate processes. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level officer services position. Ready to help the team achieve company goals achieve company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Passenger Service Agent
Swissport
01.2024 - 05.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Monitored security and maintained operational protocols.
- Tagged baggage and routed to appropriate location for loading and screening.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Guest Service Agent
transom handling
05.2023 - 12.2023
- Done with (DW System Training) For WY flights (Oman Air)
- At the gate, knowledge of all procedures of Boarding pox until the pass
- As well as, printing Missing Form/ Pax Manifest/ Final Summary and so on.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Assisted guests with variety of services and local attraction information.
Education
Bachelor of Aviation Management -
Modern College of Business And Science (MCBS)
Muscat03.2023
High School -
Um Aldardaa School
As Sawaiq, Al batinah09.2018
Skills
- Operation Management
- Communication Skills
- Leadership
- Teamwork Skills
- Technical Skills: (Microsoft office programs: Excel, PowerPoint, Word)
- Data analysis
- Customer Service Operations/ Support
- Problem-solving skill
- Flexibility
- Customer Service Management
- Baggage handling
- Strong Organization
- Passenger Assistance
- Check-in procedures
- Airline Policies
- Computer Terminal Operations
- Reservation Systems
- Boarding gate procedures
- Performance Improvements
- Ground Operations
- Airport Security
- Customer Service
- Flexible Schedule
- Decision-Making
- Data Entry
- Certified Travel Industry Executive (CTIE)
- Emergency Procedures
Certification
- Certificate of DGR (Dangerous Good of Regulation), 2026
- Certificate of SMS (Safety Management) training
- Certificate of Passenger Handling Course
- Certificate of Health and Safety
- Certificate of Aviation Security Awareness's (AVSEC AWARENESS)
- Certificate of Dealing with Special Passenger and PRM
- Certificate of Swissport Data Protection
- DGR (Dangerous Good Regulation), 2025, transom handling
- ATCO ( Basic Metrology ), 01/2022, IATA Learning Zone Website
- ATM (Air Traffic Management), 05/2022, IATA Learning Zone Website
Accomplishments
Rial Al-Khair Voluntary Team (09/2023 - Present) - The winning team of the highest revenue ( as more than 13,000 OMR ) award from Dar Alatta Charity
Languages
Enghlish
Advanced
C1
Arabic
Proficient
C2
Internship
Terminal Duty Officer - at Muscat International Airport ,
From 01/2023, until 03/2023
- Daily airport facility inspections, solving related problems, reporting the same to management, and processing handover to the next shift
- Overview with Airport Operation Control Center ( AOCC), and Airfield operation department.
- Streamlined airport operations by implementing effective scheduling and staff management strategies.
- Managed crisis situations effectively, leading to minimal disruptions in airport operations.
- Conducted regular audits of ramp services, fueling procedures, and baggage handling systems to maintain optimal performance standards.
- Collaborated with various departments to develop strategic plans for enhancing the overall airport experience for passengers.
Personal Information
Business Owner of Guzella.om
( Clothing Designer )
from 2023 until now
Reference's
TDO. Mahmmod Albadri at Oman Airpot Management
TEL: +968 9430 9494
Email: Mahmood.hs.albadri@omanairports.com
Sulaiman Al hinai (Guest service officer) at Transom Handling
TEL: +968 9656 7550
sulaimankhalifa.alhinai@transom.om
Timeline
Passenger Service Agent
Swissport
01.2024 - 05.2024
Guest Service Agent
transom handling
05.2023 - 12.2023
Bachelor of Aviation Management -
Modern College of Business And Science (MCBS)
High School -
Um Aldardaa School
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