Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Malik Waili

Malik Waili

Muscat,Oman

Summary

I have over 18 years of experience in implementing successful digital transformation IT roadmap. Seasoned professional in information technology with focus on leadership and strategic planning. Bring innovation to business operations through technology advancement, bolstering company growth. Specialise in managing complex IT projects, driving operational improvements and implementing technology-based solutions. With rich experience on IT strategy, process automation, operation delivering consistent success in building, growing, and improving profitability, performance, and value of telecommunications companies. Able to Identify and capture development initiatives and business requirements as a strategic and conceptual thinker. Expert on adopting new technology Positions businesses for the next level of growth through practical and theoretical techniques. Leads units through the development of motivating and collaborative projects and programs, creating and maintaining highly functional technical support team

Overview

13
13
years of professional experience

Work History

SM IT strategy and Innovation /Senior Expert

Omantel
Muscat, Oman
01.2020 - Current
  • Develop IT digital innovation through new emerging technology
  • Build and IT strategy for AI and Data
  • Implementation of technology scouting process called technology radar to continuously scan market for new emerging technologies which lead to increase of adoption by 60% than regular process
  • Implement with SMEs over than 5 new leading digital business for market
  • Support on Enhancing IT operation through open-source technology and RPA process than have result on more than 20% of cost reduction
  • Advisor for IT integration team for all BSS and OSS implementation,
  • Key focal point for Omantel new business on metaverse and blockchain technology
  • Improved efficiency and productivity by adopting new emerging technology.

Manager IT

Omantel
Muscat, Oman
03.2017 - 12.2019
  • Lead implementation of Omantel's agile development framework that have reduce time of development by more than 45%
  • Enhance development by 10% by Developing new integration Architecte for Omantel systems environment.
  • Defines IT technology policies, with capability to stay ahead of curve and follow latest digital trends to react appropriately.
  • Increase Omantel development performance by 60% implementing agile development framework
  • Adopt DevOps and CICD framework that lead to time reduction on development cycle by more than 20%
  • Led performance reviews, identified areas for improvement.
  • Delegated tasks efficiently to maximize productivity.
  • Optimize resource allocation by enhancing IT skill set.

Manager Fix and Internet Service Operation

Omantel
Muscat, Oman
01.2016 - 03.2018
  • Regional support manager all fixed services in two big regions in Oman (Dahira and Dhakiriya) with 80 employees and 5 regional offices under my management
  • Reduce of operation cost from by 70% in 2 years
  • Introduce preventive maintenance practices in regions.
  • Introduce contractors support app to manage contracts pricings and payments.
  • Develop safety polices for site support
  • Liaised with suppliers to ensure timely deliveries.
  • Enforced safety regulations to reduce workplace accidents.

Manager IT systems

Omantel
Muscat
01.2012 - 12.2016
  • Designing and implementing UX/UI of Omantel mobile app and portal.
  • Redesigned IT applications in ESB to be SOA standard and reusable and be able to respond to market changes and customer needs and requirements more efficiently.
  • Led integration of internal and external platforms and systems and all digital channels – integrate with banks, telecom companies (Nawras, Renna and Friendi), and government sector using IBM broker app
  • Implementation of several VAS for business team
  • Facilitated staff training, resulting in better customer service.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Coordinated cross-departmental collaboration for improved workflow.

Education

M.D - International Business

University of Colorado Denver
Denver
07.2014

B.Sc - Computer Science

Sultan Qaboos University
Muscat
05.2000

Leadship

Omantel Leadership Academy , With Georgetown University
Muscat
01.2022

Skills

  • Communication Skills
  • Leadership
  • ITIL Best
  • Project Management
  • Problem Solving
  • AI /Metaverse /Blockchain/Digitalization/ mobile app
  • Strategy Development
  • Performance Management
  • Asset Management
  • Cost-Reduction
  • Public relations

Additional Information

  • Redesigned IT applications in ESB to be SOA standard and reusable and be able to respond to market changes and customer needs and requirements more efficiently Led integration of internal and external platforms and systems and all digital channels - integrate with banks, telecom companies (Nawras, Renna and Friendi), and the government sector using IBM

Timeline

SM IT strategy and Innovation /Senior Expert

Omantel
01.2020 - Current

Manager IT

Omantel
03.2017 - 12.2019

Manager Fix and Internet Service Operation

Omantel
01.2016 - 03.2018

Manager IT systems

Omantel
01.2012 - 12.2016

M.D - International Business

University of Colorado Denver

B.Sc - Computer Science

Sultan Qaboos University

Leadship

Omantel Leadership Academy , With Georgetown University
Malik Waili