Majid Al-Qasmi
Muscat,Oman
Summary
Accomplished IT professional with extensive expertise in Wi-Fi optimisation, network infrastructure, and hardware installation. Proven track record in network testing, user satisfaction improvement, and performance optimisation. Adept at managing complex IT support tasks, including incident management, system configuration, and security compliance. Skilled in Cisco systems, firewall configuration, and VPN setup. Strong background in project management and team collaboration to ensure seamless network operations and security protocols adherence. Certified in Cisco Cyber Ops Associate and CompTIA Network+, with a solid understanding of wireless communications technology and cloud systems management. Committed to enhancing network integrity and reliability through innovative solutions and continuous improvement initiatives.
Offering strong foundation in technical knowledge and problem-solving abilities. Knowledgeable about network configurations, troubleshooting, and basic security measures. Ready to use and develop skills in network maintenance, system upgrades, and data management in Networking, System and Networking, System Administrators role. Offering strong foundation in technical knowledge and problem-solving abilities. Knowledgeable about network configurations, troubleshooting, and basic security measures. Ready to use and develop skills in network maintenance, system upgrades, and data management
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sr. System and Network Engineer
Global Computer Services
Muscat
08.2023 - 02.2025
- Managed and configured 50+ routers, switches, and firewalls, boosting security and ensuring compliance with evolving business needs
- Handled Cisco Call Manager, improving call quality by 20% and reducing communication delays across company
- Monitored network performance using Op-Manager, cutting downtime by 30% to meet increasing demands of business
- Optimized network performance by analyzing data and recommending configurations, which resulted in 25% improvement in overall network reliability
- Worked closely with cross-functional teams to design and implement secure network solutions, reducing vulnerabilities by 15%
- Conducted network tuning and identified improvements, increasing inter-office connectivity and data transfer speeds by 40%
- Developed engineering architecture and set technical standards, aligning network infrastructure with business objectives and ensuring smooth integration
- Collaborated with cross-departmental teams to integrate new software applications into existing network environments seamlessly.
- Managed multiple projects simultaneously whilst maintaining high standards of workmanship.
- Conducted routine audits on network usage to ensure compliance with company policies and regulations.
- Designed efficient network structures for enhanced data flow and communication.
- Debugged minor software glitches promptly minimizing workflow disruptions.
Network Administrator
Majan College University
Muscat
07.2022 - 07.2023
- Configured and maintained routers, switches, wireless networks, and VoIP systems, ensuring seamless connectivity across university campus
- Managed structured cabling systems, telecom systems, WAN, LAN, remote access, and VPNs, optimizing network performance and connectivity protocols
- Monitored and maintained antivirus security software and Microsoft applications, improving overall system security and reducing vulnerabilities
- Conducted network performance analysis, identifying areas for improvement, and implemented adjustments, resulting in better network efficiency
- Performed network tuning and recommended enhancements that improved both performance and security across university's network
- Evaluated and tested new network products to integrate with existing infrastructure, ensuring compatibility and optimizing network capabilities
- Collaborated with security teams to implement secure network solutions, preventing, detecting, and investigating potential threats
- Troubleshot and resolved network hardware and software issues, minimizing downtime and ensuring continuous access for students and staff
- Installed, configured, and maintained network and data communications equipment, ensuring reliability of university's IT infrastructure
- Analyzed network statistics to plan timely upgrades and expand hardware and software, supporting institutional growth and evolving needs of university
- Designed and implemented network architecture, developing technical standards and interface applications, which enhanced infrastructure reliability and scalability
Network Engineer
Global Computer Services
PDO Fahud Camping Site
07.2018 - 06.2022
- Managed and tracked network complaints using HP Service Manager 9.41.7006, ensuring quick and efficient issue resolution across site
- Provided technical support for network-related issues, troubleshooting problems promptly to minimize downtime and ensure smooth operations
- Monitored network performance and implemented improvements, optimizing efficiency and reducing network congestion
- Maintained and administered VLANs, LAN, and WAN networks, ensuring stable connectivity for site operations
- Developed and executed upgrade plans to enhance network infrastructure, keeping systems up to date with latest technologies
- Configured and troubleshot switches, routers, and VPN software, maintaining seamless operations across network
- Implemented and configured Cisco Identity Services Engine (ISE) for enhanced security, ensuring data protection and access control
- Installed and configured computer hardware, software, printers, and scanners, ensuring smooth IT operations and operational efficiency
- Monitored and maintained computer systems, ensuring remain functional and meet operational needs of site
- Responded to service requests within SLA timelines, resolving technical issues effectively and ensuring minimal disruption
- Provided technical support across company both in person and remotely, ensuring timely issue resolution
- Performed hardware repairs and replacements, ensuring ongoing functionality of systems and preventing downtime
- Recommended process improvements to enhance system reliability, scalability, security, and overall performance
- Coordinated with vendors during hardware procurement process ensuring timely project completion.
- Developed training programme for new hires that significantly reduced their learning curve time.
- Performed regular backups safeguarding important company data.
- Conducted routine audits on network usage to ensure compliance with company policies and regulations.
- Conducted thorough risk assessments prior to implementing any significant changes preventing unexpected breakdowns.
- Designed efficient network structures for enhanced data flow and communication.
- Debugged minor software glitches promptly minimising workflow disruptions.
- Streamlined operations by developing clear documentation for both IT staff and end users.
- Reduced downtime through regular monitoring and proactive system checks.
- Reconfigured systems following best practices improving overall efficiency.
- Improved overall system stability with preventative maintenance measures.
- Assisted team members in understanding complex networking concepts, enhancing team productivity.
- Created comprehensive disaster recovery plans mitigating potential business risks.
- Tailored solutions specific to client needs, resulting in improved customer satisfaction rates.
- Collaborated with cross-departmental teams to integrate new software applications into existing network environments seamlessly.
- Implemented cyber security protocols to protect sensitive information.
- Stayed abreast of latest industry trends by attending workshops and subscribing to relevant publications, thereby bringing innovative ideas to table.
- Managed multiple projects simultaneously whilst maintaining high standards of workmanship.
- Installed hardware components, ensuring optimal operation of network infrastructure.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Maintained network configuration, mapping and service records for accurate documentation.
- Optimised network operation through focused configuration and monitoring.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Designed servers, routers and hardware to achieve network demands.
- Guided and assisted users with technical issues, improving network performance and usability.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Secured network systems by establishing and enforcing access control policies.
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
- Recommended equipment and resource upgrades to improve network capabilities.
- Monitored industry and technical developments to implement best practices and technologies.
- Developed disaster recovery and fault tolerance plans to support data recovery and asset management.
- Evaluated long- and short-term network needs and implemented required updates to achieve them.
- Set administration, usage and disaster recovery policies to best maintain network performance.
- Devised and maintained suitable firewalls and access settings to uphold data security.
- Tracked network and telephony devices for performance and load threshold metering.
- Contributed planning abilities and use forecasts to development of long-term network road map.
- Sourced cost-effective resources from approved vendors and contractors.
Network Voice Engineer
Oman Airports Management Company
Muscat
12.2009 - 01.2018
- Operated and maintained analog and digital telephony systems, including NORTEL AVAYA and Cisco VoIP solutions, ensuring seamless voice communication across multiple platforms
- Provided first and second-tier technical support for ALCATEL LUCENT and Cisco VoIP systems, including WebEx, Video Conferencing, and Cisco Unified Communications Manager (CUCM)
- Managed and configured Cisco Unified Communications Manager (CUCM) Version 11, ensuring reliable and effective communication operations at airport
- Developed and automated scripts and administration tools, improving operational efficiency and reducing manual tasks by 30%
- Ensured adherence to Service Level Agreements (SLAs) for daily operational support and troubleshooting, maintaining system uptime above 99%
- Collaborated with telecom service providers (Omantel & Ooredoo) to troubleshoot and resolve issues with voice systems in timely manner, minimizing downtime
- Performed hardware replacements for defective components to ensure continuous system functionality
- Conducted preventive maintenance on telephony systems, ensuring all systems remained fully operational and reducing service disruptions
- Installed, terminated, and joined telephone cables between MDF and IDF PBX systems, ensuring network integrity and smooth communication
Education
Bachelor's degree - Telecommunications Engineer
Caledonian College of Engineering
01.2009 - 01.2013
High School Diploma - Science
Mazen Bin Ghdoobah Secondary School
Sumail 01.2003 - 01.2004
Skills
Network Infrastructure & Optimization (Includes: Wi-Fi Optimization, Network Configuration & Management, LAN/WAN Design, VLAN, BGP, OSPF, TCP/IP, Load Balancing)
Security & Compliance (Includes: Firewall Configuration, Security Protocols, Cybersecurity, Threat Detection, Endpoint Security, Firewall Administration)
Network Monitoring & Troubleshooting (Includes: Incident Management, Network Testing, Network Troubleshooting, Performance Tuning, Diagnostic Tool Usage)
IT Infrastructure & System Integration (Includes: System Configuration, Server Installation & Configuration, Cloud Networking, Virtual Private Networks, Hardware Installation)
VoIP & Telecom Systems (Includes: VoIP Systems, Cisco VoIP, WebEx, Video Conferencing, Cisco Unified Communications Manager (CUCM), Telephony Systems)
Project & Vendor Management (Includes: IT Infrastructure Management, Project Management, IT Vendor Relations, Vendor Relationship Development)
Technical Support & User Satisfaction (Includes: Remote Access Solutions, Service Level Agreements (SLA), PC Troubleshooting, Technical Documentation Writing, Customer Communication)
Certifications & Tools Expertise (Includes: Cisco Systems, Cisco Certified Cyber Ops Associate, ITIL Foundation Certification, CompTIA Network, Microsoft Certified Solutions Expert, Network Monitoring Tools
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Languages
English
Arabic
Accomplishments
- DLP Basics
- Effective ISO 9001 Internal Audit
- Expert Communicator
- Preventing Ransomware
- Project Managment's Professional Fundamentals Concepts
- Safe Communication Environment
- Starting an MSP Breaking
- Vulnerability Assessment and Patch Management
Certification
· CCNP-Certified Specialist Collaboration Core
· Certified Fiber Optic Technician for F T Tx C F O S /H
· NSE 3 Network Security Associate
· Certified Ethical Hacker (CEH)
· Generative AI Overview for Project
· C-Management, Leadership & Strategic Skills
· CCNA Routing and Switching Certified
· Certified Fiber Optic Technician CFOS
· PMI Citizen Developer™ CDBA
· Microsoft Certified Azure Administrator
· Network Security ISC2
· Implement data classification of sensitive information.
· Cyber Threat Management
· ITIL V.3 Certified. FortiGate 7.4 Administrator AWS Cloud Security 7.4 Administrator
· Administer Active Directory Domain Services
· Certified Information Systems Auditor (CISA)
· ISO Management System Audit Techniques and Best Practices
· Information Systems Risk Manager
· Learning Jira (Data Center Edition)
· Master Business Continuity
· Outdoor Education - Outdoor Recreation and Land Management
· PMI Citizen Developer™ Business Architect_ CDBA
· Administer Active Directory Domain Services
· PMP Fundamentals Concepts
· The Future of Audit
· Administer Active Directory Domain Services
· Certified Ethical Hacker (CEH)
· FCP - AWS Cloud Security 7.4 Administrator
· FCA - FortiGate 7.4 Operator
· FCP - FortiGate 7.4 Administrator
· FCP - FortiGate Security 7.2
· Manage Microsoft Entra identities
· Microsoft Certified Azure Administrator
· Network Defense
· Cyber Threat Management
· Describe analytics capabilities of Microsoft 365
· FortiGate 7.4 Operator ISO 27001:2022-Compliant Cybersecurity
Timeline
Sr. System and Network Engineer
Global Computer Services
08.2023 - 02.2025
Network Administrator
Majan College University
07.2022 - 07.2023
Network Engineer
Global Computer Services
07.2018 - 06.2022
Network Voice Engineer
Oman Airports Management Company
12.2009 - 01.2018
Bachelor's degree - Telecommunications Engineer
Caledonian College of Engineering
01.2009 - 01.2013
High School Diploma - Science
Mazen Bin Ghdoobah Secondary School
01.2003 - 01.2004
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