Majed Afifi
Muscat,Oman
Summary
Talented Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
11
11
years of professional experience
Work History
Team leader
American Express
Muscat, Sultanate of Oman
08.2019 - Current
- Improved customer satisfaction through close collaboration with the team.
- Streamlined workflow for a more efficient process.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Encouraged open communication, fostering a positive work culture.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
Sr. Product Consultant
American Express
Muscat, Sultanate Of Omen
08.2017 - 08.2019
- Led product demonstrations at trade shows increasing brand awareness.
- Managed cross-functional teams to achieve project deadlines.
- Implemented effective training sessions to increase team productivity.
- Fostered strong client relationships resulting in repeat business.
- Demonstrated technical proficiency whilst troubleshooting product issues.
- Streamlined operations with efficient workflow management techniques.
- Negotiated contracts ensuring favourable terms for the company.
Product consultant
American Express
Muscat, Sultanate of Oman
07.2015 - 07.2017
- Collaborated with sales team, ensuring all targets were achieved.
- Cultivated a positive work environment by fostering open communication and teamwork.
- Identified potential business opportunities through diligent market analysis.
- Developed marketing strategies, resulting in better product visibility.
- Optimised company's CRM system for improved data management.
- Worked closely with design team for attractive packaging solutions.
- Advocated for the implementation of sustainable practices within the organisation, promoting environmental responsibility.
Internship Trainer
Arab Bank
Amman, Jordan
02.2014 - 05.2014
Education
Bachelor Degree -
/2009 - /2014
Skills
- Staff management
- Conflict resolution
- Delegation mastery
- Effective communication
- Sales target achievement
Languages
Arabic
Native
English
Fluent
Timeline
Team leader - American Express
08.2019 - Current
Sr. Product Consultant - American Express
08.2017 - 08.2019
Product consultant - American Express
07.2015 - 07.2017
Internship Trainer - Arab Bank
02.2014 - 05.2014
Hashimite University of Jordan - Bachelor Degree,
/2009 - /2014
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