Mahmoud Mohamed
Oman,MA
Summary
Results-focused sales man offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Customer-focused, visionary-thinking Retail Manager with 2 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
Overview
10
10
years of professional experience
Work History
Senior Retail Sales Representative
Pan Emirates home furnishings
08.2020 - Current
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with over 50 customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Maintained current knowledge of evolving changes in marketplace.
Sales Representative
Pan Emirates home furnishings
01.2019 - 07.2020
- Increased20% sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings to 50% through outstanding service delivery.
- Trained and mentored new 4 sales representatives.
- New store opening
Retail Sales Supervisor
Awad Badi Nahas Trading Co. Ltd. Home appliance
03.2017 - 12.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Mentored and trained 3 sales associates for two store locations.
Retail Sales Specialist
Awad Badi Nahas Trading Co. Ltd. Home appliance
03.2016 - 02.2017
- Handled in-store purchase payment processing with cash and credit cards.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Trainer Assistant
Teleperformance
07.2015 - 02.2016
- Filed, organized and archived training materials to support future training sessions.
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
- Scheduled venue, prepared course materials and formatted and branded materials to facilitate smooth training session.
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve
Customer Service Associate
Raya Contact Centre
08.2013 - 06.2015
- Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
Education
Bachelor of Arts - Philosophy
Cairo University
EgpytSkills
- Promotions and Specials
- Inventory Management
- Persuasive Negotiations
- Retail Management
- Sales Expertise
- Professional Relationships
- Team Goals
- Staff Scheduling
- Display Maintenance
- Retail Knowledge
- Train Employees
- Negotiation
- Persuasion
- Speaking
- Information Updates
- Data Evaluation
- Information Extraction
- Problem Resolution
- Sales and Upselling
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Telephone Reception
- Mail Management
- Leadership
- Emotional intelligence
- Collaboration
public speaking
Once you get people smiling they're listening and you can tell them almost anything
One of quits that i have heard and it push me speak to every one
The Hunger that makes me want to know more information and gain more knowledge to be able to do that as a hobby away from my job and the most amazing satisfying feeling
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Senior Retail Sales Representative
Pan Emirates home furnishings
08.2020 - Current
Sales Representative
Pan Emirates home furnishings
01.2019 - 07.2020
Retail Sales Supervisor
Awad Badi Nahas Trading Co. Ltd. Home appliance
03.2017 - 12.2019
Retail Sales Specialist
Awad Badi Nahas Trading Co. Ltd. Home appliance
03.2016 - 02.2017
Trainer Assistant
Teleperformance
07.2015 - 02.2016
Customer Service Associate
Raya Contact Centre
08.2013 - 06.2015
Bachelor of Arts - Philosophy
Cairo University
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