Aviation professional with operational experience in airline crew coordination and flight operations. Currently working as a Crew Controller at SalamAir, responsible for managing crew schedules, ensuring compliance with aviation regulations, and supporting daily flight operations. Strong background in problem-solving, operational coordination, and teamwork in high-pressure environments. Entrepreneur with experience managing an automotive repair workshop.
Hi, I’m
Mahmood Alhooti
Crew Control Officer
Al `Amirat
Summary
Overview
11
years of professional experience
2
Languages
Work History
Extreme Torque WorkshopMuscat, Wadi Kabir
Owner / Operations Manager
02.2015 - 10.2025
Job overview
- Manage daily operations of an automotive repair workshop.
- Provide services including diagnostics, oil changes, repairs, and modifications.
- Maintain strong customer relationships and service quality.
- Promote the business through marketing and social media.
Swissport
Costumer Service Agent
09.2020 - 07.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
SalamAir
Cabin Crew
Job overview
- Ensured passenger safety and comfort throughout all phases of flight.
- Performed safety demonstrations and emergency procedures.
- Delivered high-quality customer service onboard.
- Collaborated with flight crew to maintain operational efficiency.
- Previous Role
SalamAir
Crew Controller
Current
Job overview
- Monitor and manage daily flight crew schedules and rosters.
- Ensure compliance with flight time limitations and aviation regulations.
- Coordinate with operations control, dispatch, and crew members.
- Handle last-minute crew changes, delays, and operational disruptions.
- Maintain accurate crew duty and rest records.
Education
Salam Air Muscat
No Degree from First Aid
05.2001
University Overview
Qurum Private SchoolMuscat
High School Diploma
05.2001
University Overview
- [International Grade], [School Name], [Year] - [Number] GPA Conversion
Infinity Training CenterSharjah
No Degree from Safety
05.2001
University Overview
OniecMuscat
Diploma from Iosh & Nebosh Health And Safety
05.2001
University Overview
Sultan Qaboos UniversityAl Khawd, MA
No Degree from Account
05.2001
University Overview
Skills
Crew Scheduling & Rostering
Airline Operations Coordination
Aviation Regulations Compliance
Problem Solving & Decision Making
Communication & Teamwork
Business Management
Interests
Fitness & Gym, Off-road Driving, Traveling, Automotive Projects
Timeline
Costumer Service Agent
Swissport
09.2020 - 07.2022
Owner / Operations Manager
Extreme Torque Workshop
02.2015 - 10.2025
Salam Air
No Degree from First Aid
05.2001
Qurum Private School
High School Diploma
05.2001
Infinity Training Center
No Degree from Safety
05.2001
Oniec
Diploma from Iosh & Nebosh Health And Safety
05.2001
Sultan Qaboos University
No Degree from Account
05.2001
Cabin Crew
SalamAir
Crew Controller
SalamAir
Current