Mahlaqa Iqbal

• Implemented and maintained IT governance frameworks and policies to ensure compliance with industry regulations and standards.
• Led cross-functional teams in developing and executing program management strategies to achieve project milestones and deliverables.
• Conducted risk assessments and recommended mitigation strategies to proactively address potential security vulnerabilities in IT systems.
• Collaborated with senior leadership to communicate program goals, progress, and key performance indicators to stakeholders.
• Implemented and managed an IT governance framework to ensure alignment of IT initiatives with business objectives and regulatory requirements.
• Led cross-functional teams in the development and implementation of IT policies, standards, and procedures to improve overall operational efficiency.
• Oversaw the execution of IT programs and projects, ensuring timely delivery within scope, budget, and quality parameters.
  Conducted regular audits and assessments to identify gaps in IT governance and program management processes, and implemented corrective actions to enhance overall performance.
• Led the development and implementation of a comprehensive digital transformation roadmap, resulting in a 20% increase in operational efficiency.
• Collaborated with cross-functional teams to identify key areas for digital transformation and successfully integrated new technologies to streamline processes.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
• Audited KPIs for outsources IT departments to meet agreed level of service with Ooredoo Oman.
• Other tasks as assigned

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Streamlined and optimized workflow and communication by implementing Agile frameworks.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Researched current trends to stay knowledgeable in Scrum methods.
• Established and enforced project timelines and deadlines.
• Assessed and analyzed customer requirements to develop effective IT project plans.
• Implemented Scrum principles in a team of 10, resulting in improved team performance and successfully led 5 sprints, completing the project 2 weeks ahead of schedule.
• Presented sprint reviews to stakeholders, gathering valuable feedback used in 3 subsequent sprints.
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• Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
• Monitored and assessed compliance risks associated with operational processes and procedures.
• Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
• Identified, investigated and documented compliance violations and recommended corrective measures.
• Executed preventive and corrective maintenance (security, backup, updatings, connectivity).
• Managed and coordinated 7 plus staff members.
• Provided regional and field support to 20 plus customers and users.
• Interface with customers to evaluate and understand their business needs.
• Evaluate and document standards and best practices for active directory and messaging, and network security along with server administrations.

Analyzes business processes and provide recommendations for improvement

• Reduce system downtime through proactive system checks
• Develop and implement improvements to processes and procedures
• Manages business owners to identify process gaps, troubleshoot work-arounds, and prioritize changes
• Oversees the maintenance and upkeep of the test scripts supporting all regression testing of procurement and build
  processes. Coordinates the periodic regression testing of procurement and build processes in support of all enhancement
  releases and upgrades to the Oracle EBS environment
• Data Analysis using Oracle Discoverer
• Supports Oracle configuration, functionality, enhancements, functional design and issue resolution from a business
  perspective, and works as a liaison with technical support
• Delivered helpdesk service and support to customers.

• Monitored product standards and quality-control programs.
• Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Implemented process improvements to increase productivity in quality assurance operations.
• Created and collaborated in implementation and maintenance of customer complaint log.
• Investigated customer complaints to take necessary corrective actions.
• Reported progress, test metrics and results to project stakeholders.
• Wrote and maintained detailed internal documentation on developed systems.

• Developed custom software solutions for various business needs, resulting in improved productivity.
• Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
• Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
• Improved system performance by identifying and resolving technical issues in a timely manner.
• Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
• Provided end-user support for over 300 employees.