Mahir Al Harrasi
ICT Project Specialist
Muscat,MA
Summary
Experienced professional with diversified background in training, sales & administration. Exposed to ICT Project management, quality assurance standards and sales planning in aviation, Education and Oil & GAS. The different exposure has equipped me with the necessary skills to adapt and excel in different organizations and sectors. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
4
4
Languages
Work History
Service
Oman Airports
Seeb, Muscat
12.2017 - Current
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Ensuring the quality standard are met through designing and implementation of quality management systems.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Conduct training need analysis and training.
- Staff development through the creation of development plans.
- Creation and maintenance of processes & procedures, ensure compliance of policy and procedures.
- Fostered relationships with vendors to promote positive working relationships.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Reined in project costs while meeting key milestones.
- Developed and initiated projects, managed costs, and monitored performance.
- Boosted revenues by coordinating and executing projects and growing inventory diversity.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Identified plans and resources required to meet project goals and objectives.
- Identified, reviewed and applied policies and procedures.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
RIG Administrator
Gulf Drilling, MBPS
09.2014 - 08.2015
- Maintenance of MIS for both Staff and Rig performance, managing and ensuring of compliance of all PDO guideline and HSE procedures.
- Workforce management in terms of training of staff, roster management and transportation schedule of staff( journey manager).
- Support in material requisitions and stock management.
Quality Assurance Analyst
Qatar Airways
01.2010 - 09.2014
- Ensuring the quality standard are met through designing and implementation of quality management systems.
- Conduct training need analysis and training.
- Staff development through the creation of development plans.
- Creation and maintenance of processes & procedures, ensure compliance of policy and procedures.
Sales and Registration Officer
Waljat College
Seeb, Muscat
07.2009 - 01.2010
- Develop sales plan for education programs.
- Translation of Arabic to English documents.
- Selling and promoting education programs.
Education
Master of Business Administration (MBA) -
University of Bedfordshire
09.2019 - 07.2021
Higher National Diploma - Business
KDU College
08.2005 - 12.2008
Secondary School Certificate - undefined
Al Khoudh Secondary School
Skills
Documentation Management
Quality assurance
Active Listening
Planning and Coordination
Training and Development
Customer Service
Multitasking Abilities
Cultural Awareness
Conflict Resolution
Time Management
Certification
Risk Sentinel( Fraud prevention)
Accomplishments
- Support and train Oman Airports Internal & External users for new self services application on 2018.
- Implement new security speed gate & resolved product issue through consumer request.
- Supervised team of 4 staff vocal point members to prepare in enhancement customer services with best quality practise before opening new Muscat International airport.
- Managed a store that exceeded company expectations in every category during the 4 quarter.
- Support Business System team to update self services application IBM Maximo to customize the categories as per service desk requirements.
Timeline
Service Desk Analyst Certificate
03-2020
Business Simulation
09-2019
Master of Business Administration (MBA) -
University of Bedfordshire
09.2019 - 07.2021
ITIL Foundation Certificate in IT Service Management
04-2018
Service
Oman Airports
12.2017 - Current
RIG Administrator
Gulf Drilling, MBPS
09.2014 - 08.2015
Train the Trainer
01-2014
Bomb Threat Handling
04-2011
Call management System
03-2011
Risk Sentinel( Fraud prevention)
01-2011
Quality Assurance Analyst
Qatar Airways
01.2010 - 09.2014
Sales and Registration Officer
Waljat College
07.2009 - 01.2010
Higher National Diploma - Business
KDU College
08.2005 - 12.2008
Secondary School Certificate - undefined
Al Khoudh Secondary School