MAHERA NAAZ
Muscat,Oman
Summary
Dynamic professional with expertise in business management, nutrition counselling, and operations management. Demonstrates proficiency in web programming and IT skills, complemented by strong team leadership and strategic planning capabilities. Adept at utilising Microsoft Office Suite to enhance customer service and training development. Known for effective collaboration, sales acumen, and communication skills, fostering independence and adaptability in diverse environments. Possesses analytical skills crucial for managing banking records and scheduling tasks efficiently. Career goals include leveraging interpersonal skills to drive organisational success through innovative solutions.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work history
Cluster Manager
Kaya Skin Clinics
Muscat
03.2020 - 05.2025
- Oversee daily clinic operations, with a focus on budget management, staffing, and delivering exceptional customer service.
- Lead a multidisciplinary team of medical and non-medical staff to deliver integrated skin, wellness, and nutrition solutions.
- Collaborate with senior management to implement sales strategies, boosting revenue and enhancing client retention.
- Ensure adherence to all regulatory requirements, including compliance with MOH guidelines.
Area Manager
VLCC
Muscat
04.2018 - 02.2020
- Directed operations across multiple branches, assessing staff performance and consistently achieving sales targets.
- Championed new product and service promotions, resulting in consistent sales growth.
- Facilitated regular training sessions for branch heads and staff, ensuring premier service delivery and operational excellence.
- Collaborated with corporate partners to establish enduring business relationships and elevate customer engagement.
Branch Head
VLCC
Muscat
04.2017 - 03.2018
- Supervised all aspects of branch operations, including sales, customer service, and employee training.
- Enhanced branch performance by analyzing and optimizing promotions, products, and services.
- Cultivated a collaborative and positive team environment, ensuring high performance and exceptional client satisfaction.
Assistant Branch Head
VLCC
Muscat
04.2014 - 03.2017
- Assisted in managing daily operations and nurturing client relationships to meet revenue and growth objectives.
- Spearheaded the creation and execution of marketing initiatives aimed at attracting and retaining clients.
Slimming Manager
VLCC
Muscat
05.2008 - 03.2014
- Devised individualized slimming programs tailored to specific health and weight loss goals.
- Managed a team of professionals to ensure premium service delivery and maintain high customer satisfaction.
Chief Dietician
Vikram Hospital
Mysore
07.2004 - 04.2008
- Delivered expert dietary counseling and meal planning for inpatients and outpatients with various health conditions.
- Conducted workshops and seminars on healthy eating and lifestyle management.
- Served as a guest lecturer for nutrition and dietetics courses aimed at nursing students.
Dietician
Manipal Hospital
Bangalore
09.2003 - 04.2004
- Assisted in developing personalized nutrition plans catering to a diverse array of patient needs.
Education
Executive MBA - Healthcare Management
Euclea Business School
11.2023 - 10.2024
Master of Science - Food Science and Nutrition
University of Mysore
Mysore, Karnataka 05.2001 - 05.2003
Bachelor of Science - Food Science and Quality Control
University of Mysore
Mysore, Karnataka 04.1998 - 04.2001
Pass - Chemistry, Botany, Zoology, Psychology
University of Mysore
Mysore, Karnataka 04.1996 - 04.1998
Skills
- Business Management
- Nutrition Counseling
- Operations Management
- Web Programming
- IT Skills
- Team Leadership
- Microsoft Office Suite
- Customer Service
- Strategic Planning
- Training Development
- Collaboration
- Sales
- Communication
- Independence
- Interpersonal Skills
- Adaptability
- Analytical Skills
- Banking Records
- Scheduling
Languages
English
Kannada
Urdu
Hindi
Arabic
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Executive MBA - Healthcare Management
Euclea Business School
11.2023 - 10.2024
Cluster Manager
Kaya Skin Clinics
03.2020 - 05.2025
Area Manager
VLCC
04.2018 - 02.2020
Branch Head
VLCC
04.2017 - 03.2018
Assistant Branch Head
VLCC
04.2014 - 03.2017
Slimming Manager
VLCC
05.2008 - 03.2014
Chief Dietician
Vikram Hospital
07.2004 - 04.2008
Dietician
Manipal Hospital
09.2003 - 04.2004
Master of Science - Food Science and Nutrition
University of Mysore
05.2001 - 05.2003
Bachelor of Science - Food Science and Quality Control
University of Mysore
04.1998 - 04.2001
Pass - Chemistry, Botany, Zoology, Psychology
University of Mysore
04.1996 - 04.1998
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