Mahendra Kumar
Executive Housekeeper
Muscat
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Executive Housekeeper
Shangri-La Hotels & Resorts
Muscat, Oman
1 2023 - Current
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
Assistant Executive Housekeeper
Shangri-La Hotels & Resorts
Muscat, Oman
01.2022 - 12.2022
- Improved staff performance by providing regular training sessions on cleaning techniques, safety protocols, and customer service skills.
- Collaborated with other department heads to resolve guest concerns quickly and efficiently, enhancing overall guest experience at the hotel.
- Promoted a positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
- Optimized departmental budget allocation through careful analysis of expense reports and adjustment of spending as necessary based on business needs.
Housekeeping Supervisor
Shangri-La Hotels & Resorts
Muscat, Oman
10.2018 - 12.2021
- Increased employee performance through effective supervision and training.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Ensured timely completion of daily tasks, leading to increase in positive guest feedback regarding room cleanliness.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Executive
Lemon Tree Hotels & Resorts
Ahemdabad , Gujrat
01.2018 - 09.2018
- Improved room turnaround times by implementing efficient cleaning procedures that maximized productivity while maintaining quality standards.
- Collaborated with management to develop and implement innovative strategies for improving departmental performance.
Housekeeping Supervisor
Elite Hotels & Resorts
12.2014 - 12.2017
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Housekeeping Supervisor
Taj Hotels & Resorts
Chandigarh , India
06.2013 - 11.2014
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Room Attendant
Taj Hotels & Resorts
Chandigarh , Chandigarh
07.2012 - 05.2013
- Received recognition for excellent performance in delivering top-notch housekeeping services to guests.
- Ensured a welcoming environment for guests by keeping all areas clean, tidy, and wellmaintained.
Housekeeping Room Attendant
Wyndham Hotels & Resorts
Jaipur , Rajasthan
05.2011 - 06.2012
- Handled special requests from guests professionally, ensuring their needs were met promptly with courtesy and care.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Some College (No Degree) - 3 Years Diploma in Hotel Management
SIMT Management, Chinahat, Lucknow India
Lucknow 07.2007 - 06.2011
Bachelor of Arts - Asian History
Lucknow University Uttarpadesh India
Lucknow 07.2005 - 06.2008
Skills
Project management
Stress management
Team motivation
Managing monthly P&L and cost control
Ability to communicate at all levels with excellent customer service communication skills
Effective trainer
Effective leader and a team player
Ability to take initiative
Decision making
Time management
MS Office (word, Excel, Power Point)
Outlook & email handling
Internet & computer basic knowledge
Opera PMS RMSIDS (Hotel Room Division)
HRMS FCS QMS SFCS SCM
Workflow
Accomplishments
- Designated departmental Trainer
- Colleague of the month/year 2015
- Emergency Response Team (ERT)
- FLS & WH&S Committee Member
- Quality Assurance Committee member (WAGS)
- Exceeded all targets in 2022,2023(96.15 %) for WAGS/Medallia
- Leading Quality Assurance (LQA)
- Ecolab Chemical Training program
- First Aid/CPR Certified
- Emergency Response Team
- Hospitality & Tourism Management (FAU)
- Ecolab Chemical Trainer
- Housekeeping & Laundry Workshop
Language
English, Hindi
Personal Information
- Height: 172 cm
- Passport Number: B9019549
- Date of Birth: 03/01/1989
- Marital Status: Unmarried
- Religion: Hindu
Timeline
Assistant Executive Housekeeper
Shangri-La Hotels & Resorts
01.2022 - 12.2022
Housekeeping Supervisor
Shangri-La Hotels & Resorts
10.2018 - 12.2021
Housekeeping Executive
Lemon Tree Hotels & Resorts
01.2018 - 09.2018
Housekeeping Supervisor
Elite Hotels & Resorts
12.2014 - 12.2017
Housekeeping Supervisor
Taj Hotels & Resorts
06.2013 - 11.2014
Housekeeping Room Attendant
Taj Hotels & Resorts
07.2012 - 05.2013
Housekeeping Room Attendant
Wyndham Hotels & Resorts
05.2011 - 06.2012
Some College (No Degree) - 3 Years Diploma in Hotel Management
SIMT Management, Chinahat, Lucknow India
07.2007 - 06.2011
Bachelor of Arts - Asian History
Lucknow University Uttarpadesh India
07.2005 - 06.2008
Executive Housekeeper
Shangri-La Hotels & Resorts
1 2023 - Current
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