MAHA NOOR LIAQAT
Summary
Marketing professional with comprehensive background in developing and implementing strategic marketing plans. Proven ability to drive brand awareness and foster team collaboration. Known for reliability and adaptability in dynamic environments, leveraging skills in campaign management and market analysis.
Overview
9
9
years of professional experience
Work History
Marketing Coordinator
Landmark Retail SPC
03.2024 - Current
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Customer Support Executive
Exness Group
06.2022 - 07.2023
- Helping customers with complaints and queries, providing customers information about products and services, taking orders, and process returns
- By helping customers understand product and answering questions about their reservations, sometimes seen as having role in sales
- Training new comers on daily basis to help them become familiar with system and processes, also assisted in improving their product knowledge
Social Media Executive
Willing Ways (Pvt) Ltd.
04.2019 - 10.2021
- Oversees all company social media accounts management
- Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages
- Coordinates social media messaging with advertising departments, brand managers, and quarterly or seasonal company goals
- Manages social media team members, including copywriters and other content creators, by overseeing their work and offering guidance or direction
- Analyses social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for social media campaign improvement
- Works with other departments to develop social media timelines coinciding with new product releases, ad campaigns, or other brand messages
- Monitors and develops reports on competitor activity within social media spaces
Customer Service
Direct Edge
05.2017 - 03.2019
- Meeting clients and developing long-term sustainable business relationships
- Brainstorming and implementing event plans and concepts
- Handling budgeting and invoicing
- Liaising and negotiating with vendors
- Negotiating sponsorship deals
- Handling logistics
- Updating senior management
- Managing branding and communication
- Developing event feedback surveys
- Obtaining permits
- Handling post-event reports
- Worked on implementing new services to attract new pot clients
Internship
Hils Learning Sdn. Bhd.
02.2017 - 04.2017
- Created fun and educational games, designed especially for children with learning disabilities such as dyslexia or ADHD in order to help them assimilate some information that are for some hard to absorb due to their disabilities or for some their learning difficulties
- Some of the games were designed to help reinforce the development of their motor skills
Internship
House of Joy (Children's House)
02.2016 - 03.2016
- Helped into taking care of children aged between4 to10 years old in a children's house shelter
- Organized activities to keep them occupied after their school hours helped them with their homework
Education
Bachelor - Psychology
HELP University
01.2017
Skills
- Maintaining positive, empathetic, and professional attitude toward customers at all times
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing products inside and out so that questions can be answered
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers
- Experience working with customer support
- Teamwork
- Communication
- Office administration
- Customer service
- Problem-Solving
- Negotiation
- Project Planning
Languages
English - Advanced
Urdu - Native
Punjabi - Advanced
Timeline
Marketing Coordinator
Landmark Retail SPC
03.2024 - Current
Customer Support Executive
Exness Group
06.2022 - 07.2023
Social Media Executive
Willing Ways (Pvt) Ltd.
04.2019 - 10.2021
Customer Service
Direct Edge
05.2017 - 03.2019
Internship
Hils Learning Sdn. Bhd.
02.2017 - 04.2017
Internship
House of Joy (Children's House)
02.2016 - 03.2016
Bachelor - Psychology
HELP University
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