LEONARDO VELASCO JR
Dibba Musandam,Oman
Summary
Dependable Reservations Agent with experience providing exceptional service in busy hospitality environments. Plans and prioritises well to meet high-volume switchboard demands. Positive and collaborative for enhanced team and customer environments.
Overview
15
15
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work history
Reservations Agent
Six Senses Zighy Bay
Dibba, Oman
2024.10 - 2026.02
- Oversaw reservations to maximize occupancy and elevate guest experiences
- Created and executed initiatives to boost customer satisfaction and simplify booking workflows
- Worked closely with colleagues to swiftly and effectively respond to guest requests
- Employed excellent communication skills to connect with guests and resolve concerns efficiently
- Using opera system
- Assisted in customer queries resolution by displaying extensive knowledge of company's booking system.
Reservation Agent
Renaissance Services SAOG
Ad Duqm, Oman
2021.04 - 2025.09
- Handle reservation inquiries and deliver personalized solutions to enhance guest satisfaction
- Collaborate with different departments to ensure a smooth and enjoyable experience for guests
- Review guest feedback to drive service enhancements and operational improvements
- Onboard and train new staff on effective customer service practices and reservation systems
Receptionist
Renaissance Services SAOG
Ad Duqm, Oman
2019.01 - 2021.03
- Provided outstanding guest service, ensuring a high level of satisfaction and comfort throughout their stay
- Handled guest requests swiftly to enhance the overall experience and address needs effectively
- Worked closely with team members to optimize operations and boost service efficiency
- Created a welcoming atmosphere by addressing inquiries with professionalism and care
- Guided new staff on customer service best practices and company standards to maintain quality
Entry Operation Attendant/Guest Service
Dubai Parks & Resorts/Motion Gate
Dubai, Dubai, UAE
2016.08 - 2018.04
- Delivered outstanding customer service in a fast-paced theme park setting
- Handled guest requests and inquiries effectively, boosting overall satisfaction
- Worked closely with team members to maintain smooth operations and high service standards
- Engaged with guests to create positive experiences and swiftly resolve any issues
- Contributed to training new staff on guest service excellence and operational protocols
Engineering Coordinator
Royal Catering Services LLC
Mussafa Industrial Area, Abu Dhabi
2013.01 - 2016.07
- Oversaw engineering operations for catering events, ensuring smooth execution aligned with client requirements
- Managed equipment inventory to maximize usage and reduce downtime
- Established clear communication with team members and vendors to improve service quality
- Conducted training for new staff on customer service standards and operational procedures
Room Attendant
Fersal Hotel
Quezon City, Philippines
2011.05 - 2012.12
- Ensured guest rooms and common areas were clean and organized, contributing to high levels of guest satisfaction
- Responded quickly to guest requests and inquiries, significantly enhancing their overall experience
- Worked closely with housekeeping and front desk teams to efficiently resolve guest issues
- Performed room inspections to maintain quality standards and adherence to hotel policies
- Supported the training of new staff on service excellence and operational best practices
Education
Bachelor of Science - Hotel and Restaurant Management
Northwest Samar State University
Philippines 2007.01 - 2011.04
Matuguinao National High School
Philippines 2003.03 - 2007.05
Matuguinao Central Elementary School
Philippines 1998.01 - 2003.03
Skills
- Work Ethic
- Teamwork
- Communication
- Customer Service
- Reservation confirmation promptness
- Billing and invoicing competency
- Cancelation policy understanding
Websites
Certification
- Certificate Of Appreciation Saipem LLC, Duqm, Oman
- Certificate Of Appreciation Tecnicas Reunidas Daewoo Llc, Duqm, Oman
- Certificate Of Appreciation UK Army, Duqm, Oman
- Certificate Of Appreciation Commander Global Hub Oman British Embassy Muscat, Duqm, Oman
Languages
Tagalog
Arabic
English
Hobbies
Singing, Cooking, Reading, Watching movies
Courses
- Become a Customer Support Specialist, LinkedIn Learning - September 2022
- Hotel Management Course (Short Course), Brentwood Open Learning College - April 2023
- Level 1 Award in Fire Safety Awareness Chartered, Institute of Environmental Health - April 2016
- Providing Front Office Services, Technical Education and Skills Development Authority - August 2022
Links
LinkedIn
Affiliations
- Cooking
- Painting
- Singing
- Watching Movies
Timeline
Reservations Agent
Six Senses Zighy Bay
2024.10 - 2026.02
Reservation Agent
Renaissance Services SAOG
2021.04 - 2025.09
Receptionist
Renaissance Services SAOG
2019.01 - 2021.03
Entry Operation Attendant/Guest Service
Dubai Parks & Resorts/Motion Gate
2016.08 - 2018.04
Engineering Coordinator
Royal Catering Services LLC
2013.01 - 2016.07
Room Attendant
Fersal Hotel
2011.05 - 2012.12
Bachelor of Science - Hotel and Restaurant Management
Northwest Samar State University
2007.01 - 2011.04
Matuguinao National High School
2003.03 - 2007.05
Matuguinao Central Elementary School
1998.01 - 2003.03