Latifa Ahmed Said Al Kindi
Muscat
Summary
Dynamic HR Senior Officer with extensive experience at Bank Dhofar, excelling in financial planning and risk assessment. Proven track record in processing loans and enhancing customer satisfaction through effective communication and teamwork. Adept at managing complex loan disbursements and ensuring compliance with regulatory requirements, driving operational efficiency and client trust.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HR Senior Officer-Staff Credit Facilities
Bank Dhofar
Muscat
03.2018 - Current
1. Staff Housing loan & personal loan LOS Processes (Bank Dhofar & islamic Banking )
2. Staff Housing loan & personal loan processing manual Applications.(Bank Dhofar & islamic Banking )
3. Insurance: Exception Insurance for H/L & P/L amount more than RO.150, 000/-.
4. Disbursement Housing & Personal loans.(Bank Dhofar & islamic Banking )
5. Open accounts for new staff.
6. Release of Retention funds (Bank Dhofar & islamic Banking )
7. Release of Mulkiya (Bank Dhofar & islamic Banking )
8. Release payments for contractor
9. Release 50% for last payment.
10. Any other tasks assigned by Senior manager HR from time to time
11. Standing to all staff inquires and give the support in time without any delay with great customer experience.
12. Shaker all loans.
13. Payment of Education loan(Bank Dhofar & islamic Banking ).
Senior Officer Retail Banking
Bank Dhofar
Muscat
02.2011 - 02.2018
o Processing loans on LOS system ( MCC)
o Insurance Obtaining exception insurance/ lodgment of claims
o ( property) Monthly insurance reports ( Persona l Loan & Housing Loan )
o Submission CBO requirements/ CBO ( Monthly/ Quarterly)
o Review CBO observation
o Follow up with branches/ departments on other related issue
o Reports: Insurance (Housing Loans), CBO {Monthly/ Quarterly)
o Rectification external & internal audit observat ion
o Raising CRs / Report request/ review reports
o Analysis customer complaints /issue
o Maintaining confidentiality with respect to info rmat ion about the Bank and its customers.
o MIS ( Monthly & Weekly) Review/ raised CR & Reports request
o Prepare MCC proposal for RMD
o Insurance: Insurance property claims / Monthly insurance report payment
o Supporting in processing loans
o Reversal of instalment and remove lien.
o Analysis of send back report between Retail credit department and Branches.
o Execution of all transactions and inquiries in a prompt, accurate and courteous manner.
o Maintaining confidentiality with respect to information about the Bank and its customers.
o Performing any responsibility / duties assigned time to time by the Head of Retail Credit
o Review External Audit observation.
o 1Help Desk /answering Branch inquires.
Education
High School Diploma -
Hafsa High School
Nizwa06-1998
Skills
- Finical Planing
- Risk Assessment
- Team Work
- Communication
Certification
1. Description of the Preoaratory Sementer Certificion-(CBFS-2004)
2. Preoaratory Sementer Certificion English language & Basic Financail-(CBFS-2004)
Languages
English
Professional Working
Arabic
Full Professional
Swahili
Full Professional
Timeline
HR Senior Officer-Staff Credit Facilities
Bank Dhofar
03.2018 - Current
Senior Officer Retail Banking
Bank Dhofar
02.2011 - 02.2018
High School Diploma -
Hafsa High School