Music
Lamiya Jaleel
Commercial Executive
Muscat
Summary
Profile Summary Result-oriented professional offering over 14 years of rich & qualitative experience with proven business acumen in managing Commercial/Logistics and Finance operations and contributing higher rate of organic growth Proficiency in spearheading finance functions involving determining financial objectives, designing & implementing systems, and policies & procedures Possess expertise in MS office tools, SAP and ERP package (GPS version 10) Leveraged skills in the preparation of monthly reports and effectively managing documents for streamlining systems to facilitate achievement of organizational objectives and ensure profitability of operations Effective in assessing compliance with governmental and jurisdictional regulatory requirements, financial accounting and auditing standards, and company policies to ensure that company assets are safeguarded Possess excellent communication, analytical, decision making, time management, quick learner and leadership skills with proven capability in planning & managing resources
Overview
16
16
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Commercial Executive
Mustafa Sultan Science & Industry Co. LLC
Muscat
09.2020 - Current
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Identified and contacted customers with overdue accounts to address payment status.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Documented customer payment interactions and account statuses for future reference.
- Collected on delinquent accounts to reduce overdue balances.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Account Assistant
Mustafa Sultan enterprises
Muscat
06.2014 - 07.2020
- Managing day-to-day accounting functions including purchase sales and stores accounting, bank reconciliation, reconciliation of Debtors & Creditors, Supplier payments as per payment terms, Group company Reconciliation; ensuring timely booking of expenses and provisioning of all expenses
- Ensure proper and timely accounting of fixed assets and charging of depreciation
- Contributing in Payroll Processing, Leave Settlements &Final Settlements
- Developing schedules, reports and other relevant documents for Statutory Audit; answer their queries, ensure timely completion of audit and submission of documents to banks and other concerned authorities
- Submission of schedules, reports and other documents for tax assessment through liaison with auditors
- Strictly follow and implement accounting policies and procedures of the company
- Checking and vouching of payment vouchers and petty cash
- Performing Bank correspondence like TT transfers, bid bond & performance bond applications, forward bookings, as and when required.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Coordinated with external auditors to resolve discrepancies.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Matched purchase orders with invoices and recorded necessary information.
Commercial Assistant
Mustafa Sultan Science & Industry Co LLC
Muscat
01.2009 - 05.2014
- Created, edited and forwarded spreadsheets and documents.
- Designed optimized filing system for office to maximize efficiency.
- Answered Number-line phone system and directed calls to optimize office communications.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Created reports to provide insights into logistics operations and performance.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
Audit Assistant
MHMY Auditors
Muscat
10.2008 - 12.2008
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Customer Service Support
ICICI Bank
Kannur
06.2007 - 07.2008
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
B.com - Accounting
Christ College
Kerala, India 06.2003 - 01.2007
Skills
MS office tools, windows and internet applicationsundefined
Additional Information
- Marital Status - Married
- Passport Details: P0731955 expiring on 06.09.2026
- License valid till 25.09.2024
- Visa Status: Job visa valid till Jan 2025 Sultanate of Oman
Interests
Singing
Timeline
Commercial Executive
Mustafa Sultan Science & Industry Co. LLC
09.2020 - Current
Account Assistant
Mustafa Sultan enterprises
06.2014 - 07.2020
Commercial Assistant
Mustafa Sultan Science & Industry Co LLC
01.2009 - 05.2014
Audit Assistant
MHMY Auditors
10.2008 - 12.2008
Customer Service Support
ICICI Bank
06.2007 - 07.2008
B.com - Accounting
Christ College
06.2003 - 01.2007
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