Laila Al-Masoudiah
Seeb,MA
Summary
Dynamic HR Manager and Receptionist with a proven track record at the Arabian Institute of Financial and Administrative. Excelled in staff management and operations, enhancing workforce planning and customer service. Skilled in time management and complex problem-solving, achieving significant improvements in employee relations and operational efficiency.
HR professional with significant expertise in human resources management, bringing value through strategic HR initiatives and employee development programs. Known for fostering collaborative environments and delivering consistent results. Skilled in talent acquisition, policy development, and effective communication.
Knowledgeable [Desired Position] with solid history of managing HR functions, including recruitment, employee relations, and policy implementation. Proven ability to drive organizational success through effective talent management and strategic planning. Demonstrated expertise in conflict resolution and performance management.
Overview
27
27
years of professional experience
Work History
HR Manager
Arabian Institute of Financial and Administrative
01.2005 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Worked with department heads on strategic workforce planning initiatives.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
Receptionist
Arabian Institute of Financial and Administrative
01.1998 - 01.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
International Diploma - IN MODERN MANAGEMENT AND ADMINISTARTION
Cambridge International College
10-2013
High Diploma - Business Management
Arab Open University
Muscat, OmanSkills
- Time management
- Decision-making
- Team leadership
- Customer service
- Staff training and development
- Complex Problem-solving
- Verbal and written communication
- Staff management
- Task delegation
- Project management
- Operations management
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
HR Manager
Arabian Institute of Financial and Administrative
01.2005 - Current
Receptionist
Arabian Institute of Financial and Administrative
01.1998 - 01.2005
International Diploma - IN MODERN MANAGEMENT AND ADMINISTARTION
Cambridge International College
High Diploma - Business Management
Arab Open University
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