Successful managers are equipped to plan, lead, and optimise operations for changing landscapes. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in a new environment. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
KRISHNANUNNI U
Neendakara.P.O,,Kollam
Summary
Overview
16
years of professional experience
Work History
UniMoni Exchange LLCMuscat, Oman
Senior Branch Manager
09.2011 - Current
Job overview
- Supervising the performance of Head Teller , Cashiers, and Branch Service Representatives (BSR), to ensure optimum productivity and high quality service to customers, so as to achieve the goals of the branch.
- Responsible of monitoring overall branch performance, like (target vs. achievement, staff allocation & productivity, Training staff, MIS reports, Income & expenses, etc.)
- Give direction and leadership, strategize, and look into the operational and managerial functions.
- Responsible for growing customer base, customers and business relationships through internal and external marketing programs.
- Responsible for Cash and Security Documents and also ensuring that the optimum cash balance is maintained at all times.
- Ensure Internal Control procedures are in place at all times.
- Review and authorize all documents (originals and scanned) pertaining to New Account opening, Remittances, Foreign currencies, etc. before forwarding it to H.O. for processing.
- Boosted client base with proactive networking and relationship building.
- Ensured compliance with regulatory standards by monitoring all branch activities closely.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets, and adjusting marketing strategies.
- Responding to Internal / External Audit queries in a timely manner, ensuring that the discrepancies pointed out by them are corrected immediately
- Maintain good public relations with customers and the community.
- Reporting of any untoward incident to the related department heads and top management
- Conducting timely branch meetings to discuss the strategies for achieving the branch targets.
- Responsible for Control over Stationery usage and safe-keeping of security items such as Demand Drafts, Managers Cheques, Branch’s stamps, etc.
- Managing team and getting the daily activities report from them at the end of the day.
- Other duties as assigned
- Fostered strong relationships by maintaining regular contact with key clients.
Hotel Comfort Regency - Karunagapally, Kollam, KerKarunagapally, Kollam, Kerala, India
Cashier
09.2008 - 06.2011
Job overview
- Resolved customer complaints and answered queries about store products.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Educated customers on promotions, offers and special events to enhance product sales.
- Reduced customer wait times through optimised checkout processes.
- Completed opening and closing procedures each day.
- Greeted customers entering the store and responded promptly to customer needs.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Education
Rabindranath Tagore UniversityIndia
Master of Business Administration from Finance and Marketing
12.2022
University Overview
Vinayaka Mission UniversityIndia
Bachelor of Commerce from Accounting
University Overview
Languages
Arabic
Fluent
English
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Elementary
Affiliations
Affiliations
- Community Involvement
- Writing
- Learning Languages
- Sports
- Watching Movies
Timeline
Rabindranath Tagore University
Master of Business Administration from Finance and Marketing
12.2022
Senior Branch Manager
UniMoni Exchange LLC
09.2011 - Current
Cashier
Hotel Comfort Regency - Karunagapally, Kollam, Ker
09.2008 - 06.2011
Vinayaka Mission University
Bachelor of Commerce from Accounting
Skills
- B2B sales
- Prospecting
- Strategic account planning
- Target setting
- Brand representation
- Sales forecasting
- Client relationship management
- Customer Service
- Customer retention tactics
- Revenue growth strategies
- Business development
- Contract negotiation
- Team leadership
References
References
References available upon request.Similar Profiles
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