KISHOR MONDAL
F&B SERVER
KOLKATA,INDIA
Summary
Organized Captain with experience in Fine Dine/QSR restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Restaurant Captain
AL AKTHAM RESTAURANT
MUSCAT, OMAN
03.2021 - Current
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Supervised section of 6-7 tables and assisted waitstaff by answering questions, taking orders and offering suggestions.
TEAM LEADER
COPPER CHIMNEY
MUMBAI, INDIA
08.2018 - 03.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coordinated weekly meetings for internal and external groups.
- Supported office business development and customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
RESTAURANT CAPTAIN AND CASHIER
AL REEF SPECIAL FOOD LLC (KHANA KHAZANA)
MUSCAT, OMAN
02.2016 - 03.2018
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Set tables for basic and specialized services based on reservations.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
RESTAURANT CAPTAIN
HOTEL JUHU PLAZA
MUMBAI, INDIA
01.2015 - 01.2016
- Delivered outstanding dining experiences for patrons.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
SR. WAITER
GARWARE CLUB HOUSE
MUMBAI, INDIA
02.2013 - 01.2014
- Worked flexible hours across night, weekend and holiday shifts.
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
WAITER
MIG CRICKET CLUB
MUMBAI, INDIA
05.2011 - 02.2013
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
CHANDPARA BANI VIDYA BITHI
CHANDPARA,WEST BENGAL 04.2001 -
DIPLOMA IN INFORMATION TECHNOLOGY APPLICATION -
YOUTH COMPUTER TRAINING CENTRE
CHANDPARA, WEST BENGAL 04.2001 -
Skills
Tableside service master
MUSIC
I LOVE INDIAN CLASSICAL AND FOLK MUSIC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Restaurant Captain
AL AKTHAM RESTAURANT
03.2021 - Current
TEAM LEADER
COPPER CHIMNEY
08.2018 - 03.2022
RESTAURANT CAPTAIN AND CASHIER
AL REEF SPECIAL FOOD LLC (KHANA KHAZANA)
02.2016 - 03.2018
RESTAURANT CAPTAIN
HOTEL JUHU PLAZA
01.2015 - 01.2016
SR. WAITER
GARWARE CLUB HOUSE
02.2013 - 01.2014
WAITER
MIG CRICKET CLUB
05.2011 - 02.2013
High School Diploma -
CHANDPARA BANI VIDYA BITHI
04.2001 -
DIPLOMA IN INFORMATION TECHNOLOGY APPLICATION -
YOUTH COMPUTER TRAINING CENTRE
04.2001 -
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