KILLIAN BANATAKE
Barka,Muscat
Summary
Highly-skilled IT Support Technician with ten years of experience. Maintaining smoothrunning software and system performance through astute troubleshooting and issue resolution. Manages diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimise overall company productivity.
Overview
10
10
years of professional experience
Work History
IT support technician
Tech Solutions Inc.
Muscat
12.2023 - Current
- Managed office IT inventory for efficient resource allocation.
- Suggested improvements to existing IT infrastructure which were implemented successfully.
- Conducted regular maintenance checks for prolonged equipment life span.
- Created user manuals for ease of technology use amongst employees.
- Resolved critical issues on time by providing 24 and 7 IT support.
- Monitored computer networks, ensured continuous uptime.
- Prevented potential data loss by implementing backup strategies.
- Provided timely and professional support across hardware and software issues for 200+ end users.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
- Provided testing and systems administration support as required by multi-disciplinary teams.
- Established and troubleshot network and data communications systems.
IT technical support technician
IT Center
Abu Dhabi
03.2020 - 06.2022
- Identified upgrade and replacement opportunities through regular assessment of computer systems.
- Coordinated cross-functional teams to ensure timely achievement of project objectives.
- Enhanced system reliability by implementing preventive measures against IT issues.
- Maintained accuracy by following technical documentation for installations and maintenance.
- Diagnosed underlying issues by tracking computer system and network performance.
- Efficiently established and troubleshot network and data communication systems.
- Installed cables, operating systems, and software to prepare equipment for staff use.
- Performed targeted diagnostic inquiries for swift root cause analysis.
IT Technician
London institute of infotech.
Douala
02.2015 - 03.2018
- Upgraded company hardware infrastructure leading to enhanced performance.
- Facilitated training sessions on new technology implementation bringing about user competency.
- Troubleshot network connectivity issues, restoring normal operations quickly.
- Provided IT support to staff members, improving overall operational efficiency.
- Maintained IT inventory effectively keeping track of all equipment in use.
- Improved system performance with regular maintenance and updates.
- Managed secure network access for remote workers successfully.
- Collaborated closely with team members to meet project deadlines effectively.
- Conducted diagnostic tests for identifying and resolving network issues swiftly.
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
- Installed operating systems and applications, maintaining high level of reliability.
Education
Bachelor of Science - Computer Engineering
University of Buea
08.2011
Higher National Diploma - Computer Science
Yogoram Infotech Professional Training
12.2014
Skills
- Routers and Switches configuration
- Application installation
- Network administration
- Windows Server
- Mac OS X
- Office 365
- Desktop support
- Hardware Maintenance
- Windows O/S
- Software troubleshooting
- Antivirus software installation
- Network troubleshooting
- Hardware installation
Languages
English
French
Hobbies and Interests
- Travelling
- Internet
- Research
Timeline
IT support technician
Tech Solutions Inc.
12.2023 - Current
IT technical support technician
IT Center
03.2020 - 06.2022
IT Technician
London institute of infotech.
02.2015 - 03.2018
Bachelor of Science - Computer Engineering
University of Buea
Higher National Diploma - Computer Science
Yogoram Infotech Professional Training
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