KHULOOD AQEEL AHMED BAOMAR
Muscat,Oman
Summary
Results-driven professional with over 7 years of experience in banking operations, specializing in digital payments and financial reconciliation. Expertise in managing multiple accounts, resolving discrepancies, and ensuring transactional accuracy. Strong analytical, communication, and problem-solving skills. Committed to transitioning into human resources with practical training experience and a solid understanding of HR principles.
Overview
7
7
years of professional experience
Work history
Officer – Digital Payment & Card Services
National Bank of Oman
2020.01 - 2026.04
- Perform daily reconciliation of payment transactions across 7 accounts, ensuring accuracy between debit and credit balances.
- Investigate and resolve discrepancies efficiently to maintain financial integrity.
- Manage transaction monitoring and ensure all customer issues are recorded and resolved in a timely manner.
- Handle monthly direct debit processes for credit cards (Oman & UAE).
- Reverse incorrect charges and adjust customer balances when required.
- Collaborate with multiple departments and branches to resolve operational issues.
- Prepare reports using Excel to track reconciliation status and highlight variances.
Officer – Digital Payment & Card Services (Input)
National Bank of Oman
2018.11 - 2019.12
- Processed credit card issuance requests and handled card lifecycle updates.
- Managed daily amendments (activation, blocking, replacement).
- Ensured data accuracy and compliance with banking procedures.
- Coordinated with branches to deliver efficient customer service.
Education
Bachelor of Human Resources Management - Human Resources Management
University of technology and applied science
Muscat 10.2018
Skills
- core human resources
- Employee onboarding
- Workforce relations
- Human resources administration
- HR policy compliance
- Analytical skills
- Financial reconciliation
- data analytics
- Analytical thinking
- Attention to detail
- technical expertise
- Microsoft Excel and Office Word Presentation skills Data analysis
- Banking systems
- Interpersonal abilities
- Communication expertise
- teamwork
- data protection
- task prioritization
Achievements
Awarded Highest Performance Employee for outstanding performance (2022), Successfully Recognized for strong attention to detail and problem-solving skills, Maintained high-quality work under pressure and tight deadlines, Contributed to successful implementation of banking system project (Muzn Islamic Banking)
Human Resources Training
- PACA | Duration: 1 Year
- Supported recruitment processes (screening CVs, coordinating interviews).
- Assisted in employee records management and HR documentation.
- Participated in onboarding and employee engagement activities.
- Gained knowledge in HR policies, labor law basics, and employee relations.
Timeline
Officer – Digital Payment & Card Services
National Bank of Oman
2020.01 - 2026.04
Officer – Digital Payment & Card Services (Input)
National Bank of Oman
2018.11 - 2019.12
Bachelor of Human Resources Management - Human Resources Management
University of technology and applied science