Khulood Al-Dhamri

Coordinate with branch staff on delinquent loan cases.

Review and process requests related to delinquent loan accounts.

Ensure compliance with bank policies and internal procedures.

Prepare and maintain accurate records and reports.

Support branches by providing operational guidance and resolving case-related issues.

Monitor workflow to ensure timely processing of requests.

• Process auto loan applications received from branches.

Review loan documents for accuracy and completeness.

Ensure compliance with bank policies and lending procedures.

Coordinate with branches to resolve application-related issues.

Update loan records and maintain accurate documentation.

Support timely loan processing and approval workflows.

• Process stage payment requests received from branches.

Review supporting documents for accuracy and completeness.

Ensure compliance with bank policies and approved procedures.

Coordinate with branches to resolve payment-related queries.

Maintain accurate records and update banking systems.

Support the timely processing of stage payments.

Process credit card applications.

Verify customer documents and information.

Ensure compliance with bank policies and KYC requirements.

Handle credit card issuance, renewal, replacement, and cancellation.

Resolve customer inquiries and card-related issues.

Maintain accurate records and update banking systems.

Support daily operations while meeting service standards.

• Review and checking all bank loan account as per bank policy.
• Ensuring all SRL document and approvals are in place prior disburse the loan.
• Review application sourced through LOS and disburse them
• Ensure an effective ,efficient & Error free delivery of Quality customer services taking into consideration “ the customer first Principle” in all customer segment.
• Maintain Waiver & Refund account, controlling covid & Shaeean waiver.
• Reschedule loan for pension customers as per CBO policy.
• Working as backup For HL & C.C disbursement.
• Maintain deceased account.

• Swift message.
• Opening and closing corporate Loan Account.
• Issuing and closing Bank Guarantees.
• Disbursement and preparation of loan.
• Maintaining due dates of payment

• Verification of instructions from CBO regarding Blocking funds, balance conformation, including in Deceased accounts.
• Review of KYC information of all accounts and get them updated.
• Handling additional duties of Anti-Money Laundering Officer for the core banking system and allied applications.

Monitoring Dormant account, updating of KYC formalities for existing accounts follow up with customers & enter the revised details in the system

· Reviewing customer enquiries /requests across the counter, opening various account with different currency.

· Doing Swift, ACH (Automated Clearing House), RTGS (Real Time Gross Settlement), and demand draft. Treasury and entering and updating exchange rate in the system.

· Monitoring of inward & outward clearing cheque for validity of Instrument and other technical matters.

· Make sure timely and accurate processing of inward cheques, data entry of cheques.

· Checking and passing of cheques.

· Identify and return eligible cheques to presenting bank.

· Worked in cash department. Cash withdrawal and deposits, foreign currency exchange.

· Remittance (Local and foreign demand draft/pay order).

· Customer Service and Remittance Department.