Khalid Wadidi
Hotel Manager
Al Khuwair,Muscat
Summary
Highly accomplished Senior Executive with extensive international experience spanning over twenty-three years. Demonstrates exceptional proficiency in rooms division and hotel operations, along with expertise in quality management. Customer-focused and driven by results, excelling in creative problem-solving and maintaining high business ethics. Exhibits an energetic and hands-on leadership style, leading by example. Actively involved in shaping the hotel's market position and contributing to sales strategy. Known for delivering performance excellence and ensuring superior quality standards. Possesses a deep understanding of the discerning requirements of luxury customers and a strong focus on product and service quality. Successfully spearheaded a $313,000 hotel CCTV project, aligning with the Royal Oman Police regulations. Maintained an impressive 83% rating as a Leading Hotel of The World, in addition to an American Express Fine Hotels & Resorts rating, resulting in consistently high customer satisfaction and a steady stream of returning guests.
Overview
33
33
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Hotel Manager
The Chedi Muscat
12.2022 - Current
- Oman (GHM Hotels) 5
- 162 rooms and suites Resort (A member of The Leading Hotels of the World)
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
- Oversaw day-to-day operations 162-room hotel with staff 396 employees.
- Assisted general manager on day to day running of hotel.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Assistant Hotel Manager
The Chedi Muscat
Al Khuwair
08.2017 - 12.2022
- Oman (GHM Hotels) 5
- 158 rooms and suites Resort (A member of The Leading Hotels of the World)
- Assisted general Manager on day to day running of hotel.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
Rooms Division Manager
The Chedi
Al Khuwair
05.2010 - 07.2017
- Muscat – Oman (GHM Hotels) 5
- 158 rooms and suites Resort (A member of The Leading Hotels of the World)
- Overseeing day-to-day operations of Front Office, Reservations, Concierge, Operators, Housekeeping, Laundry, GYM, Security and hotel projects
- Ensure proper handling of guest complaints
- Liaising with Tour operators
- Liaising with Royal Protocol for stay of royalties and all VIPs
- Member of Executive Committee.
Front Office Manager
The Chedi Muscat
Al Khuwair
09.2002 - 04.2010
- Oman (GHM Hotels) 5
- 158 rooms and suites Resort (A member of The Leading Hotels of the World)
- PO BOX 964, Postal Code 133 Al Khuwair, Sultanate of Oman
- Successfully coordinated the pre-opening of front office department at The Chedi, Muscat hotel
- Developed and implemented scheduled training designed to maximize productivity and control costs
- Direct and control all front office operations.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
Front Office Manager
Renaissance Charlotte Suites Hotel
Charlotte, NC
07.2001 - 08.2002
- Suites Managed and owned by JQH (www.jqhhotels.com)
Front Office Manager
Wild Dunes Resorts
Isle of Palms, SC
09.2000 - 05.2001
- Diamonds & 4 Stars
- Managed by Destination Hotels & Resorts (www.destinationhotels.com)rooms Hotel and 350 villas.
- Coached employees through day-to-day work and complex problems
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Monitored customer service trends and provided insights to management team for further improvement
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
Asst. Front Office Manager
Omni Charlotte Hotel
Charlotte,NC
03.1999 - 09.2000
- 4 Diamonds, 375 rooms managed & owned by Omni Hotels (www.omnihotels.com)
- Interacted with customers by phone, email, or in-person to provide information.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Drafted employee work schedules to fill coverage gaps.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Created training modules in partnership with HR for new hires.
Asst. Housekeeping Director
Omni Charlotte Hotel
Charlotte,NC
12.1998 - 03.1999
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Asst. Executive Housekeeper
Radisson Plaza Hotel
Charlotte,NC
02.1998 - 12.1998
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Monetored room supplies such as facial tissues for personal touch with every job.
Assistant Executive Housekeeper
Radisson Plaza Hotel
Charlotte,NC
02.1996 - 12.1998
Restaurant Asst. Manager
Radisson Plaza Hotel
Charlotte,NC
03.1997 - 02.1998
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Assisted wait staff with timely food delivery and guest requests.
- Addressed customer complaints and inquiries to verify satisfaction.
- Engaged in suggestive selling and other sales techniques.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
Night Auditor/ Receptionist
Radisson Plaza Hotel
Charlotte,NC
04.1996 - 03.1997
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Generated and printed daily financial reports to track hotel performance.
Store Manager
Newman Jewelers
Concord
11.1991 - 04.1996
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Marketing Executive
International Import and Export Co. LLC
Muscat
04.1990 - 04.1991
- Planned and executed events and marketing programs to increase qualified leads.
- Engaged, informed and supported staff on media and marketing outcomes.
- Managed workflow between staff, coordinating documents and creative material distribution.
Education
E - Hospitality
Cornell University Certificates
Newyork,NY,USA 03.2014 - 06.2014
A.S. Hotel - Hotels & Restaurant Management
Central Piedmont Community College
Charlotte, NC. 09.1991 - 02.1997
FAA Certified Commercial Pilot - Aviation
Mitcham Field Flying School
Fort Worth,TX, USA 09.1985 - 04.1987
Skills
SKILLS AND ATTRIBUTESExcellent communication, negotiation, and interpersonal skillsAbility to interact effectively with people at all levels with tact and diplomacyDedicated to providing the highest standards of customer serviceExceptional ability to remain calm and focused under pressure and retain a positive outlookA committed team player with a friendly, approachable, outgoing personalityExperience in dealing within multi-cultural organization and handling multi-cultural internal and external customersAnalytical and strategic thinkerSolid Rooms Department management experienceSolid leadership and communication skillsQuality and customer driven with the ability to interact well with both internal and external customersExcellent counseling and interpersonal skillsOpera, Excel, Word, Power Point
Outstanding communication skills
Timeline
Hotel Manager
The Chedi Muscat
12.2022 - Current
Assistant Hotel Manager
The Chedi Muscat
08.2017 - 12.2022
E - Hospitality
Cornell University Certificates
03.2014 - 06.2014
Rooms Division Manager
The Chedi
05.2010 - 07.2017
Front Office Manager
The Chedi Muscat
09.2002 - 04.2010
Front Office Manager
Renaissance Charlotte Suites Hotel
07.2001 - 08.2002
Front Office Manager
Wild Dunes Resorts
09.2000 - 05.2001
Asst. Front Office Manager
Omni Charlotte Hotel
03.1999 - 09.2000
Asst. Housekeeping Director
Omni Charlotte Hotel
12.1998 - 03.1999
Asst. Executive Housekeeper
Radisson Plaza Hotel
02.1998 - 12.1998
Restaurant Asst. Manager
Radisson Plaza Hotel
03.1997 - 02.1998
Night Auditor/ Receptionist
Radisson Plaza Hotel
04.1996 - 03.1997
Assistant Executive Housekeeper
Radisson Plaza Hotel
02.1996 - 12.1998
Store Manager
Newman Jewelers
11.1991 - 04.1996
A.S. Hotel - Hotels & Restaurant Management
Central Piedmont Community College
09.1991 - 02.1997
Marketing Executive
International Import and Export Co. LLC
04.1990 - 04.1991
FAA Certified Commercial Pilot - Aviation
Mitcham Field Flying School
09.1985 - 04.1987