Khalid Wadidi
Hotel Manager
Al Khuwair,Muscat
Summary
Highly accomplished Senior Executive with extensive international experience spanning over twenty-three years. Demonstrates exceptional proficiency in rooms division and hotel operations, along with expertise in quality management. Customer-focused and driven by results, excelling in creative problem-solving and maintaining high business ethics. Exhibits an energetic and hands-on leadership style, leading by example. Actively involved in shaping the hotel's market position and contributing to sales strategy. Known for delivering performance excellence and ensuring superior quality standards. Possesses a deep understanding of the discerning requirements of luxury customers and a strong focus on product and service quality. Successfully spearheaded a $313,000 hotel CCTV project, aligning with the Royal Oman Police regulations. Maintained an impressive 83% rating as a Leading Hotel of The World, in addition to an American Express Fine Hotels & Resorts rating, resulting in consistently high customer satisfaction and a steady stream of returning guests.
Overview
33
33
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Hotel Manager
The Chedi Muscat
12.2022 - Current
- Oman (GHM Hotels) 5
- 162 rooms and suites Resort (A member of The Leading Hotels of the World)
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
- Oversaw day-to-day operations 162-room hotel with staff 396 employees.
- Assisted general manager on day to day running of hotel.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Assistant Hotel Manager
The Chedi Muscat
Al Khuwair
08.2017 - 12.2022
- Oman (GHM Hotels) 5
- 158 rooms and suites Resort (A member of The Leading Hotels of the World)
- Assisted general Manager on day to day running of hotel.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
Rooms Division Manager
The Chedi
Al Khuwair
05.2010 - 07.2017
- Muscat – Oman (GHM Hotels) 5
- 158 rooms and suites Resort (A member of The Leading Hotels of the World)
- Overseeing day-to-day operations of Front Office, Reservations, Concierge, Operators, Housekeeping, Laundry, GYM, Security and hotel projects
- Ensure proper handling of guest complaints
- Liaising with Tour operators
- Liaising with Royal Protocol for stay of royalties and all VIPs
- Member of Executive Committee.
Front Office Manager
The Chedi Muscat
Al Khuwair
09.2002 - 04.2010
- Oman (GHM Hotels) 5
- 158 rooms and suites Resort (A member of The Leading Hotels of the World)
- PO BOX 964, Postal Code 133 Al Khuwair, Sultanate of Oman
- Successfully coordinated the pre-opening of front office department at The Chedi, Muscat hotel
- Developed and implemented scheduled training designed to maximize productivity and control costs
- Direct and control all front office operations.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
Front Office Manager
Renaissance Charlotte Suites Hotel
Charlotte, NC
07.2001 - 08.2002
- Suites Managed and owned by JQH (www.jqhhotels.com)
Front Office Manager
Wild Dunes Resorts
Isle of Palms, SC
09.2000 - 05.2001
- Diamonds & 4 Stars
- Managed by Destination Hotels & Resorts (www.destinationhotels.com)rooms Hotel and 350 villas.
- Coached employees through day-to-day work and complex problems
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Monitored customer service trends and provided insights to management team for further improvement
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
Asst. Front Office Manager
Omni Charlotte Hotel
Charlotte,NC
03.1999 - 09.2000
- 4 Diamonds, 375 rooms managed & owned by Omni Hotels (www.omnihotels.com)
- Interacted with customers by phone, email, or in-person to provide information.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Drafted employee work schedules to fill coverage gaps.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Created training modules in partnership with HR for new hires.
Asst. Housekeeping Director
Omni Charlotte Hotel
Charlotte,NC
12.1998 - 03.1999
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Asst. Executive Housekeeper
Radisson Plaza Hotel
Charlotte,NC
02.1998 - 12.1998
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Monetored room supplies such as facial tissues for personal touch with every job.
Assistant Executive Housekeeper
Radisson Plaza Hotel
Charlotte,NC
02.1996 - 12.1998
Restaurant Asst. Manager
Radisson Plaza Hotel
Charlotte,NC
03.1997 - 02.1998
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Assisted wait staff with timely food delivery and guest requests.
- Addressed customer complaints and inquiries to verify satisfaction.
- Engaged in suggestive selling and other sales techniques.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
Night Auditor/ Receptionist
Radisson Plaza Hotel
Charlotte,NC
04.1996 - 03.1997
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Generated and printed daily financial reports to track hotel performance.
Store Manager
Newman Jewelers
Concord
11.1991 - 04.1996
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Marketing Executive
International Import and Export Co. LLC
Muscat
04.1990 - 04.1991
- Planned and executed events and marketing programs to increase qualified leads.
- Engaged, informed and supported staff on media and marketing outcomes.
- Managed workflow between staff, coordinating documents and creative material distribution.
Education
E - Hospitality
Cornell University Certificates
Newyork,NY,USA 03.2014 - 06.2014
A.S. Hotel - Hotels & Restaurant Management
Central Piedmont Community College
Charlotte, NC. 09.1991 - 02.1997
FAA Certified Commercial Pilot - Aviation
Mitcham Field Flying School
Fort Worth,TX, USA 09.1985 - 04.1987
Skills
SKILLS AND ATTRIBUTESundefined
Timeline
Hotel Manager
The Chedi Muscat
12.2022 - Current
Assistant Hotel Manager
The Chedi Muscat
08.2017 - 12.2022
E - Hospitality
Cornell University Certificates
03.2014 - 06.2014
Rooms Division Manager
The Chedi
05.2010 - 07.2017
Front Office Manager
The Chedi Muscat
09.2002 - 04.2010
Front Office Manager
Renaissance Charlotte Suites Hotel
07.2001 - 08.2002
Front Office Manager
Wild Dunes Resorts
09.2000 - 05.2001
Asst. Front Office Manager
Omni Charlotte Hotel
03.1999 - 09.2000
Asst. Housekeeping Director
Omni Charlotte Hotel
12.1998 - 03.1999
Asst. Executive Housekeeper
Radisson Plaza Hotel
02.1998 - 12.1998
Restaurant Asst. Manager
Radisson Plaza Hotel
03.1997 - 02.1998
Night Auditor/ Receptionist
Radisson Plaza Hotel
04.1996 - 03.1997
Assistant Executive Housekeeper
Radisson Plaza Hotel
02.1996 - 12.1998
Store Manager
Newman Jewelers
11.1991 - 04.1996
A.S. Hotel - Hotels & Restaurant Management
Central Piedmont Community College
09.1991 - 02.1997
Marketing Executive
International Import and Export Co. LLC
04.1990 - 04.1991
FAA Certified Commercial Pilot - Aviation
Mitcham Field Flying School
09.1985 - 04.1987
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