Khalid Hassan Al-Lawati
Bousher
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager Commercial
Nama Water Service (Oman Water & Wastewater Services Company)
09.2022 - Current
- Responsible for leading all commercial operations including Billing, Metering, Customer Experience, Retail, E Services, Collection, digital transformation and Call Center functions. The ultimate goal is to improve the customer satisfaction and ensure operational excellence in all commercial activities. Currently handling more than 350 staff in the Directorate.
General Manager Projects
Haya Diam (Oman Water & Wastewater Services Company)
12.2018 - 09.2022
- Lead and direct the management of various projects either contained within Haya Diam’s Master Plan or stand-alone within approved project parameters like cost, timelines, functionality and quality. Currently handling hundreds of millions of Rials projects with an excellent team of more than 80 staff in the Division.
- Roles and Responsibilities (listed below but not limited):
- Actively participate in Haya’s Leadership team deliberations to develop and refine the company’s vision, mission and strategy
- Contribute to the overall process of management and corporate decision making to enable the Company to maximize its short, medium and long term profitability to its shareholders
- Advise Haya’s leadership team on the development of an appropriate Organization structure that is dynamic and delivers the company’s strategy
- Define and develop the Project Management strategy for the organization that supports and enables the achievement of overall objectives of the organizations
- Contribute to the preparation of the Engineering & Project functional budgets and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified and rectified promptly and potential performance improvement opportunities are capitalized upon
- Provide leadership and support to the management in developing, integrating and implementing Project Management Strategies and plans that improve productivity, maximize employee and Organizational effectiveness, ensuring consistency and alignment with the Haya Water’s goals and objectives
- Ensure the effective achievement of functional objectives through the leadership of the Projects department – setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal – in order to maximize subordinate and departmental performance.
- Obtain approvals from Haya Water’s Leadership Team and Board of Directors on all Engineering and Projects Policies for the organization
- Direct the development and oversee the implementation of Engineering and Projects policies covering all areas of the Project activities so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to the organization.
- Define an optimum organization structure for the Engineering & Projects function so that resources are optimally utilized and communication can take place in an efficient manner.
- Provide overall direction in the planning, organizing, management and control of various projects in order to ensure that the project cycle is completed meeting agreed project parameters, standards and objectives
- Direct the allocation of resources (physical and human) and direct the implementation of appropriate controls and instructions to ensure that all plant engineering work is carried out in an efficient and cost-effective manner.
- Approve the terms of reference of various projects based on the requirements and the scope of services in order to document the project deliverables, the cost budget and the approximate timeline, quality and build ability
- Obtain approval from the Management, Executive Committee & Board of Directors as appropriate to proceed with the project.
- Ensure the progress of the project is monitored and controlled viz. budgeted costs, quality, timelines, standard of the Contractor in order to ensure that the project specifications and approved parameters are met.
- Provide technical support to major strategic capital initiatives in which Haya Water is involved to ensure that the organization’s commercial interests are protected and the initiative progresses according to defined cost, quality and time standards.
- Direct the conducting of technical studies and evaluations in order to determine the financial and technical feasibility of expanding the business in terms of the range of services offered and the area/sectors over which those services are offered.
- Ensure compliance to all relevant safety, quality and environmental management policies, procedures and controls across the Plant Engineering department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.
- Direct the preparation of a high-level report to the Management monthly on the progress status according to the originally approved project, costs, timelines, & other project parameters.
- Identify Training Needs and design appropriate Training programs in order to improve awareness, communication and upgrade knowledge and skills of the employees
- Initiate Training Programs and Knowledge Transfer programs in order to improve awareness, communication and know-how within department
Acting General Manager Projects
Haya Water (Oman Wastewater Services Company)
03.2018 - 11.2018
- Same as Above
Senior Project Manager
Haya Water (Oman Wastewater Services Company)
11.2010 - 02.2018
- I was handling more than 20 Haya Water staff from Managers to inspectors and more than 40 staff from different consultants (Khatib & Alami, KEO, AECOM, AAW, ACE and Energoprojekt) and one local consultant (Idc).
- Projects executed/under execution:
- Ghubra and Azaiba sewage Network including the Central pumping station (total cost 130mln$)
- Main sewage and irrigation network from Ghubra to Hamriya R/A including house connections and lifting stations as well as PDO golf course irrigation line (total cost 171mln$).
- Al Khuwair sewage and irrigation network including the sewage main line in the wadi and rehabilitation of the existing network (total cost 65mln$).
- Muttrah state sewage network (total cost 65mln$)
- Al Qurum and Madinat al Ilam sewage and irrigation network, tendering stage (total cost 70mln$)
- Construction of Haya head quarter (total cost 11mln$)
- Construction of MSQ sewage/irrigation network with 2 LS (total cost 20mln$).
- Ansab STP expansion (total cost 80mln$).
- Different design projects (total cost of 15mln$)
- Hail Al Ghar STP & sewage Network (total cost 4mln$)
- Diversion of existing underground other utilities and construction of Roads as per the Omani Highway standards.
- Construction of sewage and irrigation network in Bausher area (16mln$, awarded but on hold by MoF)
- Involved also in closing out and resolving claims and disputes for other projects, amicably or through Arbitration (total cost 140mln$)
- In addition to the above, I am/was an active member in the following committees in Haya Water:
- Procurement Committee (5 years).
- HR Committee. (3years)
- Project Board. (+8 years)
- Fresh Graduate Candidates Interview Committee (2 years)
- Asset Handover Committee (+ 2years)
- Capital Investment Committee (+ 2years)
- Strategic Plan Committee (to achieve 80 connectivity by 2020 in Muscat)
- HSE Committee (Ex member)
- Disposal Committee (+ 2 years)
- Dispute Resolution Committee
- Head of Ahsant Recognition Committee in Projects Division
- Haya Water Leadership Team.
Senior Project Engineer
Petroleum Development Oman (PDO)
01.2010 - 11.2010
- Karim West Water Flood and Nimr G Development Project which was mainly consists of two projects (Total cost 150mln$):
Senior Project Engineer
Petroleum Development Oman (PDO)
01.2007 - 01.2010
- I was indirectly handling a team of 15 staff.
- Project involved:
- Marmul Polymer Flooding Project which is considered one of the top 100 projects in Shell in terms of criticality & uniqueness and cost more than 200mln$. However, in this project we constructed one of the biggest Polymer injection plants in the world and the first one in the middle east region. It was awarded as an EPC to a French company called SNF which subcontracted the design to MottMacdonald and construction to BEC, GPS, STS, PETRON, PETRECO, LCC’s,etc. The project was managed by PDO dedicated ring fenced team located in Muscat and Marmul.
- Roles and Responsibilities (listed below but not limited):
- Deliver the project on time without any LTI (lost time injury) and full compliance with Shell/PDO quality standards.
- Liaise with the contract engineer to resolve the issues pre and post award of the contract.
- Deputize the Project Manager in his absence.
- Review and approve the HSE and quality plans along with my QA/QC engineer and HSE focal point.
- Manage all disciplines personals and conflicts in the project.
- Chair the weekly progress meeting at site with my team and all contractors.
- Chair and attend most of the meetings with vendors and material suppliers in Oman and abroad i.e. Moscow, Belgium, UAE, France, etc.
- Manage interfaces between all the contractors involved.
- Attend and conduct quality and HSE audits.
- Risk management.
- Quality assurance.
- Issue PO’s and release the milestones in SAP.
- Prepare and implement Project Execution Plan.
- Resolve the issues at appropriate level.
- Review monthly and weekly progress reports.
- Control all the variances raised by the contractor.
- Plan the work and work the plan.
- Closely monitor the procurement progress (BOQ or MTO) especially for the long lead.
- Closely monitor the plan (critical path, S curve, backlog, KPI, etc.) with my planning engineer.
- Coordination between the site and coastal teams.
- Make sure that any conflict between the EPC and subcontractor is resolved at earliest.
- Daily liaise with my team at site to make sure that nothing is hindering the progress.
- Attend the monthly meetings with the director Leadership team when deputize the project manager (OSD LT).
- Coordinate the Shutdown activities with operation planner and EPC.
- Participate in quality and HSE audits.
- Accompany PDO management team during the site visit and note down their comments.
- Manage the interfaces between engineering, subsurface, function and operation at all key stages of the project.
- Give rewards to my team staff upon achieving any milestone on time and give appreciation to contractors.
- Prepare quarterly report for Shell CEO in PROMIS (on line).
- Do presentations whenever is required (Management, tender board, knowledge sharing, etc.).
- Develop new engineers and college summer trainees
- Review and approve scopes and estimates for any minor scope not covered in the EPC i.e. laying FOC.
- For the above additional scopes, try to source out the material from PDO surplus, stock and project stores in order to save time and money.
- In addition to my duties, I give the civil technical support to my project i.e. approving/commenting the civil drawings, approving the materials sheets and resolving all the civil issues and conflicts either at design or construction stages.
Project Engineer
Petroleum Development Oman (PDO)
Muscat
01.2006 - 12.2006
- Multidiscipline Project Engineer in Muscat, Mina al Fahal.
- Main Projects involved (small to medium size):
- Sadad station water injection pilot.
- Zauliyah station chemical injection salt removal skids.
- Sadad station 30” water disposal header replacement.
- Relocation of Sahma reclaimed fluid facility.
- Hawqa motors replacement.
- Suwaihat station additional booster pump and WI headers.
Civil construction engineer
Petroleum Development Oman (PDO)
07.2003 - 03.2006
- Civil projects supervisor in Bahja, interior south of Oman.
- Main Projects involved:
- Construction of 20 rooms building in Bahja camp.
- Hubara and Suwaihat power station.
- Zauliyah expansion phase II.
- Zauliyah control room extension.
- Hawqa water injection.
- Mukhaizna steam injection project.
- Construction for drilling rig locations.
- Adeela – Zauliyah new graded road (32km).
- Construction of PDO NORM Yard.
- Roles and Responsibilities (listed below but not limited):
- Supervise contractors’ all civil and mechanical (sometimes) activities.
- Make sure that the work is executed according to PDO HSE and quality standards.
- CSR (Company Site Representative) of one of the local companies in Bahja, fully responsible for their development i.e. HSE, quality, management
- Conduct HSE inspections and audits i.e. vehicles, camp, equipment, sites, industrial areas, etc.
Water Pipeline engineer, Head of Distribution and Metering
Ministry of Housing, Electricity and Water
08.2000 - 05.2003
- Distribution, metering and maintenance Engineer of water pipe lines and house connections.
- Main Projects involved:
- Al Amirat area water pipelines network (including water meters).
- Mumatz area water pipeline network.
- Al Wadi Al Kabir (new area) water pipeline network.
- Extension of Al Amirat water supply network.
- Maintenance of Ruwi pumping water line (16”).
- Testing defected meters in Muscat area and dealt with hundreds of customers complains.
- Roles and Responsibilities (listed below but not limited):
- Head of Distribution and Metering sections (total of 15 subordinates).
- Execution of water network projects.
- Execution of new connections (tapping from pipeline to the building).
Education
Civil Engineering
Sultan Qaboos University, Al-Khod, Sultanate of Oman
Al-Khod, Sultanate of Oman10.2000
Diploma - Construction Engineering
Muscat Technical Industrial College, Al-Khuwair, Sultanate of Oman
Al-Khuwair, Sultanate of Oman07.1995
Civil Engineering
Shell and PDO, Sultanate of Oman
Sultanate of Oman01.2010
Project Engineering (Multi Discipline)
Shell and PDO, Sultanate of Oman
Sultanate of Oman01.2010
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Petroleum Development Oman & institute of Civil Engineers, London
London05.2006
Skills
- Major Project Management, Multi Discipline
- Construction, infrastructure (including integrated services) and Oil & Gas
- Supply Chain Management (Procurement, Tendering, etc)
- Commercial Services
- Customer Experience
- HSE
- Excellent Team Player
- Contractual Dispute Resolution
- Infrastructure Operations & Maintenance
- Leadership and team building
- Problem resolution
- Team player
Certification
- Developing and learning center (PDO), Qurum, Sultanate of Oman (30th August2003 – 8th October 2003) Certificate: Exploring and production of oil and gas (LEP00).
- Developing and learning center (PDO), Qurum, Sultanate of Oman (December 2003) Course: SAP.
- King Fahad University of Petroleum and Minerals, Dhahran, Saudi Arabia (1st May 2004 – 5th May 2004) Certificate: Protection of reinforced concrete structures.
- Developing and learning center (PDO), Qurum, Sultanate of Oman (May 2004) Course: Accelerated Leadership Programme (Module A only).
- Shell Open University, Holland (June 2004 – July 2004) Certificate: Development and Operation of Production System (P180).
- Training Center, PDO (June 2006) Certificate: Contract Holdership certification scheme.
- Shell Center, PDO, Oman (July 2006) Workshop: Sustainable development in Projects.
- On Line, PDO & Shell Open University, Oman (21st AUG 2006 – 22nd NOV 2006) Certificate: Fundamentals of Project Management (PA100).
- On Line, PDO & Shell Open University, Oman (8th January 2007 – 7th March 2007) Certificate: Advanced Project Management (PA200).
- Shell Open University, Holland (25th June 2007 – 29th June 2007) Certificate: Business and Economics (EP02).
- On Line, PDO & Shell Open University, Malaysia (Sep 2008 – Feb 2009) Certificate: Facilities Integration & Production (E02).
- HSE Training Institutes, Oman, Most of HSE and other mandatory courses. Courses: H2S, Gas Testing, HSE induction, Job Hazard Analysis, Supervising safety, First Aid, Defensive driving, PTW, incident investigation, scaffolding erection, Competency monitoring, HSE tools & skills, Initial Fire Response and Enhanced safety supervision.
- Haya Water Training Center, Oman (April 2011) Certificate: Internal Audit.
- Inernational Leaders program, USA Washington through USA Embassy in Oman (Oct 2015) Visited different water/wastewater projects in 5 states in USA along with Department of States Foreign Affairs.
- London Business School, London (8th Dec 2019 – 13th Dec 2019) Certificate: Executing Strategy Program.
- Attended many conferences and seminars in Oman and abroad.
Additional Information
Independent Board Member at Barka Desalination Company for 3 years (2021 - 2023)
LANGUAGES:
Arabic: mother language/Fluent.
English: Reading, Writing, Speaking, Very good
Urdu: Speaking, Good.
Timeline
General Manager Commercial
Nama Water Service (Oman Water & Wastewater Services Company)
09.2022 - Current
General Manager Projects
Haya Diam (Oman Water & Wastewater Services Company)
12.2018 - 09.2022
Acting General Manager Projects
Haya Water (Oman Wastewater Services Company)
03.2018 - 11.2018
Senior Project Manager
Haya Water (Oman Wastewater Services Company)
11.2010 - 02.2018
Senior Project Engineer
Petroleum Development Oman (PDO)
01.2010 - 11.2010
Senior Project Engineer
Petroleum Development Oman (PDO)
01.2007 - 01.2010
Project Engineer
Petroleum Development Oman (PDO)
01.2006 - 12.2006
Civil construction engineer
Petroleum Development Oman (PDO)
07.2003 - 03.2006
Water Pipeline engineer, Head of Distribution and Metering
Ministry of Housing, Electricity and Water
08.2000 - 05.2003
Project Engineering (Multi Discipline)
Shell and PDO, Sultanate of Oman
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Petroleum Development Oman & institute of Civil Engineers, London
Civil Engineering
Sultan Qaboos University, Al-Khod, Sultanate of Oman
Diploma - Construction Engineering
Muscat Technical Industrial College, Al-Khuwair, Sultanate of Oman
Civil Engineering
Shell and PDO, Sultanate of Oman