Khalid Al-Ghufaili
Al-Batinah,Oman
Summary
Customer Experience (CX) professional with 7+ years of experience at Bank Muscat, specializing in UX/UI design, customer journey mapping, and service design across retail and corporate banking. Proven ability to enhance customer satisfaction, optimize touchpoints, and drive customer-centric transformation.
Overview
8
8
years of professional experience
Work history
Customer Experience Analyst / CX Designer
Bank Muscat
Oman
2018.10 - Current
- - Led CX design initiatives for retail and corporate banking
- - Designed UX/UI improvements across digital platforms
- - Developed customer journey maps and identified pain points
- - Collaborated with cross-functional teams to implement solutions
- - Conducted customer research and analysis
Summer Trainee – Commercial Department
Awasr
Oman
2018.06 - 2018.08
- - Assisted in customer service and sales
- - Supported digital marketing campaigns
Education
Bachelor in marketing -
Sultan Qaboos university
08.2018
Skills
- UX/UI Expert
- Communication, Leadership, Teamwork, Analytical Thinking, Negotiation
- Journey mapping
- Customer experience management
CORE COMPETENCIES
Customer Experience Strategy, UX/UI Design, Customer Journey Mapping, Service Design, Customer Insights, Stakeholder Management, Digital Transformation.
Languages
Arabic
Native
English
Proficient
C2
Timeline
Customer Experience Analyst / CX Designer
Bank Muscat
2018.10 - Current
Summer Trainee – Commercial Department
Awasr
2018.06 - 2018.08
Bachelor in marketing -
Sultan Qaboos university