Khalid Ahmed Mohamed
Muscat,Muscat
Summary
Competent Multi Store Manager bringing more than 7 years of service and progressive leadership experience by maintaining budget controls and coverage needs to achieve business targets and provide high-quality support and customer service.
I'm seeking to work in a reputable firm that would challenge my limits and expand my knowledge, skills and potential to develop a relationship that would provide mutual growth and success for me and the organization.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work history
Multi Store Manager
Alshaya Starbucks
Muscat
07.2024 - Current
- In charge of handling 4 stores including 3 drive thru stores and one mall store.
- Supported store in charges and ASMs to ensure smooth operations.
- Conducted regular team building events and supported the team to get work life balance.
- Trained the store in charges on KFR, Inventory management and conducted regular follow ups.
- Conducted market mockup for new beverage launches and followed up to ensure all partners were ready before and during the launch.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Displayed energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
STORE MANAGER
Alshaya Group (Starbucks)
Muscat
11.2022 - 03.2025
- Overseeing the day-to-day store operations
- Preparing weekly schedule
- Maintaining inventory
- Overseeing staff training
- Ensuring store is profitable
- Reducing costs and maximizing profit
- Resolving customer complaints
Assistant store manager
Alshaya Group (Starbucks)
Muscat
01.2022 - 10.2022
- Developed strong relationships with suppliers for prompt delivery of orders.
- Enhanced customer service by training store staff on product knowledge and sales techniques.
- Managed cash registers, handled financial transactions accurately.
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
- Improved store appearance for enhanced shopper experience through regular cleaning and organising of displays.
- Streamlined inventory management for optimal stock level maintenance by implementing an efficient tracking system.
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Facilitated smooth operation with effective scheduling and task delegation.
SHIFT SUPERVISOR
Alshaya Group (Starbucks)
Muscat
09.2018 - 01.2022
- Ensured smooth running of the shift
- Assisted with the SM on smooth running of the store
- Assisting in partner training
- Ordered and managed stocks
- Booked of all receipts / invoices
- Assisted in maintaining inventory (ordering, booking and monthly count)
- Overseeing cleanliness of the store
BARISTA TRAINER/ BARISTA
Alshaya Group (Starbucks)
Muscat
09.2017 - 09.2018
- In charge of shift in the absence of manager
- Ensuring customers get their orders correctly
- Making of beverages
- Achieving targets through suggestive selling
- Resolve customer complaints
- Trained new baristas
Area Unit Sales Supervisor
Coca Cola Central East and West Africa PVT LTD
Kenya
01.2015 - 01.2017
- Ensure proper Rollout and Sustainability in the Implementation of Best Practice Tools within the unit
- Convert the unit sales, net revenues, and market development objectives to all sales representatives within the Territory
- Provide ongoing coaching to all sales representatives within the Territory and ensure they are properly equipped, trained, and motivated to achieve their objectives
- Deliver market executions and customer services as per set standards
- Review team's progress versus objectives at daily meetings and take corrective actions as appropriate
- Manage all KPIs of the sales representatives and develop action plans to improve them and assuring their implementation
- Twice a week visit the market all outlets within JP of sales representatives to coach and evaluate by using work with format
- Report competitive activities to the Unit Manager as and when it happens
- Report Infrastructure requirements (Coolers, Trucks etc.) within the Territory as per market needs
- Assess the Unit's Sales Staffing, Vacation requirement and administrative support to address short-term needs
Sales Representative
COCA-COLA CENTRAL EAST & WEST AFRICA LTD
Kenya
01.2014 - 01.2015
- Follow the company KPIs
- Make products SKUs availability to all customers
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop, and maintain positive business and customer relationships
Education
DIPLOMA - BUSINESS MANAGEMENT
MOUNT KENYA UNIVERSITY
CERTIFICATE - SECONDARY EDUCATION
KHAMIS HIGH SCHOOL
CERTIFICATE - undefined
KENYA CERTIFICATE OF PRIMARY EDUCATION
Skills
- Persuasive speaking skills
- Patience
- Ability to learn and adapt fast
- Willingness to improve
- Time management
- Adaptability and Flexibility
- Able to oversee a big team/staff
- Great team player
- Ability to meet deadlines and work under pressure
- Always willing to learn and adapt very fast
- Honest
- Hardworking
- Committed
- Good Communication Skills
- QuickBooks
- Tally accounting software
- Training staff
- Photoshop
- MS office
- Managerial decision-making
- Team building
Accomplishments
- Awarded the Leader Of the Quarter Award Quarter 4 2024.
- Was recognized as the Store Manager of the Quarter and Partner of the quarter (all Alshaya Brands) by Alshaya Management Team.
- Customer recognition 'Bravo Award' for - 'Making Every Moment Right'
Languages
English
Fluent
Arabic
Advanced
Swahili
Native
Hindi
Beginner
Custom
- Serving and interacting with people
- Playing football, handball, swimming
- Traveling and Meeting people
References
References available upon request.
Timeline
Multi Store Manager
Alshaya Starbucks
07.2024 - Current
STORE MANAGER
Alshaya Group (Starbucks)
11.2022 - 03.2025
Assistant store manager
Alshaya Group (Starbucks)
01.2022 - 10.2022
SHIFT SUPERVISOR
Alshaya Group (Starbucks)
09.2018 - 01.2022
BARISTA TRAINER/ BARISTA
Alshaya Group (Starbucks)
09.2017 - 09.2018
Area Unit Sales Supervisor
Coca Cola Central East and West Africa PVT LTD
01.2015 - 01.2017
Sales Representative
COCA-COLA CENTRAL EAST & WEST AFRICA LTD
01.2014 - 01.2015
CERTIFICATE - SECONDARY EDUCATION
KHAMIS HIGH SCHOOL
CERTIFICATE - undefined
KENYA CERTIFICATE OF PRIMARY EDUCATION
DIPLOMA - BUSINESS MANAGEMENT
MOUNT KENYA UNIVERSITY
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