Karim Maalouf
Team Leader-Core Banking System
Muscat
Summary
Certified Agile Business Analyst/Consultant with more than 17 years of experience in the IT industry and the implementation of banking solutions. Worked under the Agile Environment during the implementation of the project till launching the product and adopting the principles and values of agile methodology. Possess exceptional analytical, communications, and thinking skills.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Team Leader
Ahli Bank -Oman
01.2021 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Participated in building roadmap and KPI for team
- Built strong relationships with Vendor and users positive attitude and attentive response.
- Assisting Digital Team for implementing new solutions integrated with Core Banking System
- Number of Complaints from Customers have been reduced by 30% after implementation and development of automated job activities.
- Supervised team members to confirm compliance with set procedures and quality requirements
- Worked with team to identify areas of improvement and devised solutions based on findings
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
- Generated reports detailing findings and recommendations
Principal Business Analyst / Consultant
Path Solutions
Beirut
01.2013 - 10.2021
- Assess gaps and advise clients on usage of latest technological tools for security and encryption
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted full project cycle implementation for iMAL core modules in retail banking and channels as ATM, digital channels for Internet and Mobile Applications
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Executed analysis of risks and identified risk mitigation strategies, this has reduced the escalation frequency by 30%.
- Located and employed best techniques and practices to deliver high value to customer including data modelling, data mining, user stories, story mapping, acceptance criteria, backlog management, business case, etc
Senior Functional Engineer/Team leader
Path Solutions
Beirut
04.2007 - 01.2013
- Reported application status and project progress to technical engineer plus support and onsite consultant teams
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Produced business requirement document for new modifications by confirming test scenarios and analysis
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Played key role in lowering number of application level bugs by 50% by preparing test plan and scenarios for all areas
- Provided input to team lead regarding areas for process and procedural improvement.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Managed a team of 4 members responsible to deliver fixes for defects reported during implementation or from client
Education
Certified Scrum Master, CSM, Issued by -
PMI
08.2023 - Current
Certified Business Data Analyst, IIBA CBDA, Issued by IIBA. -
IIBA
International Institute Of Business Analysis 10.2021 - 04.2022
Agile Analysis Certification, IIBA AAC, issued by IIBA -
IIBA
International Institute Of Business Analysis 05.2020 - 07.2020
Certification of Capability in Business Analysis, IIBA CCBA, issued by IIBA -
IIBA
International Institute Of Business Analysis 10.2018 - 04.2019
Certified Islamic Finance Expert, CIFE -
Islamic Finance Institute
Islamic Finance Institute 07.2012 - 04.2013
Bachelor of Banking and Finance -
NOTRE DAME UNIVERSITY
09.2002 - 09.2006
Skills
Problem Solvingundefined
Timeline
Certified Scrum Master, CSM, Issued by -
PMI
08.2023 - Current
Certified Business Data Analyst, IIBA CBDA, Issued by IIBA. -
IIBA
10.2021 - 04.2022
Team Leader
Ahli Bank -Oman
01.2021 - Current
Agile Analysis Certification, IIBA AAC, issued by IIBA -
IIBA
05.2020 - 07.2020
Certification of Capability in Business Analysis, IIBA CCBA, issued by IIBA -
IIBA
10.2018 - 04.2019
Principal Business Analyst / Consultant
Path Solutions
01.2013 - 10.2021
Certified Islamic Finance Expert, CIFE -
Islamic Finance Institute
07.2012 - 04.2013
Senior Functional Engineer/Team leader
Path Solutions
04.2007 - 01.2013
Bachelor of Banking and Finance -
NOTRE DAME UNIVERSITY
09.2002 - 09.2006
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