Kafil Ahmed

Client: Ooredoo Oman
Role Overview:
Working as an IT Program/ Project Manager on client site in Muscat (Oman) in a Digital Transformation Program. Also, handling the BSS telecom projects related to CRM, Billing, Data Warehouse Reporting and Ooredoo internal ERP related projects for HR and Finance related requirements.

Key Responsibilities:
Program Planning and Coordination: Developing comprehensive program plans that outline project timelines, resource allocation, and interdependencies among various projects. This involves collaborating with project managers to ensure that individual projects align with the overall program objectives.

Strategic Alignment: Ensuring that all projects within the program are aligned with the organization's strategic goals. This includes setting clear objectives and performance metrics to measure progress and success.

Resource Management: Overseeing the allocation and optimization of resources across projects to ensure efficiency and effectiveness. This involves managing budgets, personnel, and technological resources to meet program goals.

Risk Management: Identifying potential risks that could impact the program's success and developing mitigation strategies. This includes conducting regular risk assessments and adjusting plans as necessary to address emerging challenges.

Stakeholder Communication: Serving as the primary point of contact for all program-related communications. This involves providing regular updates to stakeholders, managing expectations, and ensuring transparency throughout the program's lifecycle.

Quality Assurance: Monitoring the quality of deliverables to ensure they meet predefined standards and satisfy stakeholder expectations. This includes implementing quality control processes and conducting reviews at various stages of the program.

Change Management: Leading change initiatives within the organization by managing the transition process, addressing resistance, and ensuring that changes are effectively integrated into existing systems and processes.

Performance Monitoring: Tracking the performance of projects and the program as a whole against established metrics. This involves analyzing data to identify areas for improvement and implementing corrective actions when necessary.

Team Leadership: Providing leadership and guidance to project managers and their teams. This includes fostering a collaborative environment, supporting professional development, and ensuring that teams are motivated and focused on achieving program objectives.

Vendor and Third-Party Management: Overseeing relationships with external vendors and partners. This includes negotiating contracts, managing service level agreements, and ensuring that third-party deliverables meet quality and timeline expectations.

Compliance and Regulatory Oversight: Ensuring that all projects comply with relevant laws, regulations, and industry standards. This involves staying informed about regulatory changes and implementing necessary adjustments to maintain compliance.

Client: PlusNet, UK
Role Overview:
Worked as a Technical Delivery Manager on client site in Sheffield, UK for Billing migration for Telecom Billing project.
PlusNet is an award-winning communications provider in UK started in 1997. Products offered are broadband, phone, TV and mobile.
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Key Responsibilities:
Delivery Management: Oversee the end-to-end delivery of technical solutions, ensuring that projects are completed on time, within scope, and meet quality standards.

Process Optimization: Continuously assess and improve delivery processes to enhance efficiency and effectiveness, minimizing delays and optimizing resource utilization.

Risk Management: Identify potential risks in the delivery process, develop mitigation strategies, and proactively address issues to prevent project delays or failures.

Stakeholder Communication: Act as the primary point of contact between technical teams and stakeholders, ensuring clear communication of project status, expectations, and requirements.

Team Leadership: Lead and mentor delivery teams, fostering a collaborative environment, supporting professional development, and ensuring teams are motivated and focused on achieving project goals.

Quality Assurance: Ensure that all deliverables meet predefined quality standards and satisfy stakeholder expectations, implementing quality control processes and conducting reviews as necessary.

Resource Management: Oversee the allocation and optimization of resources across projects, managing budgets, personnel, and technological resources to meet project goals.

Continuous Improvement: Promote a culture of continuous improvement by identifying areas for enhancement in delivery processes and implementing best practices.

Client Relationship Management: Engage with clients to understand their needs, manage expectations, and ensure that delivered solutions align with their business objectives.

Reporting and Documentation: Maintain comprehensive documentation of delivery processes, decisions, and outcomes, providing regular reports to stakeholders on project progress and performance.

Client: Ooredoo Oman
Role Overview:
Worked as Test Manager on client site in Muscat (Oman) handling the BSS telecom projects ensuring the quality and reliability of software products by overseeing the testing process throughout the software development lifecycle

Key Responsibilities:
Test Planning and Strategy Development: Creating comprehensive test plans and strategies that outline the testing approach, objectives, resources, schedule, and deliverables. This involves selecting appropriate test methods and tools tailored to the project's needs.

Team Leadership and Resource Management: Leading and mentoring a team of testers, providing training, guidance, and support to ensure adherence to best testing practices. Effectively allocating resources to optimize testing efforts.

Test Execution and Reporting: Overseeing the execution of test cases, monitoring progress, and ensuring that defects are identified, documented, and addressed promptly. Providing regular reports to stakeholders on testing activities, progress, and quality metrics.

Stakeholder Communication: Collaborating with project managers, developers, and clients to understand requirements, provide updates, and ensure that testing aligns with project goals and timelines.

Process Improvement: Continuously evaluating and enhancing testing processes to increase efficiency, effectiveness, and coverage. Implementing best practices and lessons learned to improve overall software quality.

Risk Management: Identifying potential risks related to testing activities and developing mitigation strategies to address them proactively.

Test Documentation: Maintaining thorough documentation of test plans, test cases, test results, and defect reports to ensure traceability and compliance with quality standards.

British Telecom is a British multinational telecommunications holding company headquartered in London

• Managed various roles throughout the Software Development Life Cycle (SDLC) with BT, UK at offshore and onshore including QA, Business Analysis and Test Management
• British Telecom is a British multinational telecommunications holding company headquartered in London