Jyotirmoy Dey
Muscat,Oman
Summary
Distinguished Facility Management Professional with 22 years of diverse experience in Operations and Sales.
Overview
22
22
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work history
Business Management Manager
Kalhat Services & Trading LLC
11.2022 - 09.2025
- Provided operational support to key customers in private and government sectors, aligning with operations team for strategic objectives.
- Achieved SLA compliance through effective client relationship management practices.
- Managed team performance and client interactions, resulting in enhanced service delivery.
- Identified growth opportunities through comprehensive market research and developed appropriate sales funnels for management review.
- Coordinated cross-departmental collaboration to optimise workflows and enhance efficiency.
- Streamlined communication channels to improve internal information flow during RFQ processes and customer mobilizations.
- Optimized resource allocation with operations team to enhance profitability.
- Cultivated strong client relationships to secure repeat business and successfully negotiated vendor contracts.
Business development manager
Al Naba services LLC
Muscat
02.2022 - 10.2022
- Managed operational and team functions for large-scale key clients in private and public sectors.
- Supervised company branding initiatives, including vehicle signage and uniform redesign, collaborating with stakeholders for smooth transitions.
- Monitored contract expirations, liaising with legal teams and clients to negotiate rate revisions and renewals based on profitability.
- Reviewed and minimised invalid contracts, ensuring timely establishment of valid agreements.
- Participated in government tenders and private sector projects, coordinating site visits, estimations, and adhering to submission deadlines.
- Developed cost analyses, presentations, and supporting documents for technical evaluations while negotiating final terms with customers.
- Facilitated seamless mobilisation from document collection to full deployment of manpower, collaborating closely with operations teams.
- Conducted periodic client visits to gather feedback and communicated insights to senior management.
Regional Manager
Al Naba Services LLC
Sohar, Oman
09.2015 - 01.2022
- Oversaw branch operations and sales in Sohar and Al Batinah region, enhancing site management and client retention.
- Managed multiple sites, fostering strong customer relationships to improve retention rates.
- Maintained operational excellence in facility management and cleaning services for private and government clients.
- Delivered comprehensive service solutions across diverse sectors, establishing strategic partnerships for quality-of-life enhancements.
- Managed P&L, aligning materials, wages, and costs with budgetary constraints.
- Ensured client satisfaction by maintaining industry benchmarking standards.
- Responsible for site profitability, attrition levels, QHSE compliance, and employee engagement initiatives.
- Participated actively in site team management to motivate staff and control attrition effectively.
Operation Manager- Facility Management
Sodexo Quality of life services
Pune, India
09.2012 - 06.2015
- Managed multiple sites across Pune and the rest of Maharashtra including Goa to maintain operational excellence in facility management.
- Oversaw a direct workforce of 10 and an indirect workforce of 3,000 at site level.
- Delivered Comprehensive Service Solutions as a strategic partner, enhancing quality-of-life for clients.
- Created profit and loss statements, ensuring alignment of materials, wages, and costs with budget.
- Ensured client satisfaction by maintaining benchmarking standards.
- Monitored site profit, attrition rates, QHSE compliance, and employee engagement consistently.
- Coordinated with sales teams to explore business opportunities and lead site transitions.
- Handled multiple largescale customer having Pan India as well as global presence & supports the global leadership team.
Operation Manager- Facility Management
Property Solutions Services Pvt Limited
Pune, India
07.2011 - 08.2012
- Managed multiple sites across Pune and Maharashtra, ensuring operational excellence in facility management.
- Oversaw direct workforce of 9 and indirect workforce of 5,000 at site level.
- Delivered Comprehensive Service Solutions to clients, enhancing quality-of-life outcomes.
- Created profit and loss statements, aligning materials and labor costs with budgetary constraints.
- Maintained client satisfaction by achieving benchmarking standards consistently.
- Accountable for site profitability, employee attrition, QHSE compliance, and engagement levels.
- Coordinated with sales teams to identify business opportunities and facilitate site transitions.
- Responsible for business development within the region equally coordinated with the sales/ BD team.
Manager Asset Services
CB Richard Ills Soth Asia Pvt Ltd.
Mumbai, India
06.2010 - 06.2011
- Led soft services operations for entire DAKC city, ensuring operational excellence in facility management.
- Managed indirect workforce of over 500 contractual employees through multiple subcontractors.
- Conducted weekly KPI reviews with contracts on behalf of main customer to ensure smooth operations.
- Collaborated with CBRE team and supported departments like technical, purchasing, hospitality, and transport.
- Monitored services such as cleaning, landscaping, waste management, and façade cleaning for efficiency.
- Developed periodic plans for soft services operations, aligning with agreed KPIs for customer satisfaction.
- Evaluated subcontract KPIs, invoices, payment cycles, contract management, and staff engagement regularly.
- Coordinated event management activities, including decorations and guest relations, to ensure flawless execution.
Manager Operations
ISS Integrated facility Services Pvt Ltd.
Aurangabad, India
08.2003 - 09.2010
- Managed operational excellence across multiple sites in Aurangabad and ROM.
- Oversaw a workforce of over 3,000, directly managing 10 departmental heads.
- Delivered comprehensive service solutions to enhance client quality of life.
- Developed profit and loss statements, ensuring alignment with budgetary constraints.
- Maintained high client satisfaction by achieving benchmark standards.
- Ensured site profitability, minimised attrition, and promoted employee engagement.
- Coordinated with sales teams to identify business opportunities and facilitate site transitions.
- Enhanced brand visibility in interior Maharashtra, fostering growth in Jalgaon, Nashik, and Nagpur.
Education
Diploma - Computer Science
Mumbai University
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IHHM Lonavala
Bachelor of Arts - English Hons
Utkal University
S.S.C - Secondary School Certificate
High school
Jaleswar, OrissaSkills
- Knowledge of regulatory standards
- Diplomatic communication
- Influential communication
- Inspiring motivation
- Performance metrics evaluation
- Competitor analysis
- Staff recruitment
- Negotiation techniques
- Sales strategy development
- Financial Forecasting
- Crisis handling
- Mentoring and coaching
- Customer relationship management
- Profit and Loss Analysis
- KPI tracking
- Contract negotiations
- Budget planning
- Initiative taking
- Critical evaluation
- Business intelligence tools
- Customer Service
- Leadership skills
- Interpersonal communication
- Public speaking
- Contract management
- Facility management
- Market research
- Budget management
- Financial risk analysis
Languages
Hindi
English
Oriya
Bengali
Custom
- Networking
- Socializing
- Music
Certification
BICS certifications.
Accomplishments
1) Best Branch Manager award in 2005.
2) Top performer & published in the internal news letter of ISS Facility Management.
3) 10yrs completed in Oman with two top most Brands like Al Naba & Kalhat.
4) India associated with the establishment like ISS, Sodexo & CBRE etc.
5) While in Al Naba one of the top performer as a regional manager as well as Sales Manager, added triple foaled the business & maintain the high-level of client relationship.
6) In Kalhat as well added few of the top most customers all cross the country & maintain a highest level of customer relationship.
Timeline
Business Management Manager
Kalhat Services & Trading LLC
11.2022 - 09.2025
Business development manager
Al Naba services LLC
02.2022 - 10.2022
Regional Manager
Al Naba Services LLC
09.2015 - 01.2022
Operation Manager- Facility Management
Sodexo Quality of life services
09.2012 - 06.2015
Operation Manager- Facility Management
Property Solutions Services Pvt Limited
07.2011 - 08.2012
Manager Asset Services
CB Richard Ills Soth Asia Pvt Ltd.
06.2010 - 06.2011
Manager Operations
ISS Integrated facility Services Pvt Ltd.
08.2003 - 09.2010
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IHHM Lonavala
Bachelor of Arts - English Hons
Utkal University
S.S.C - Secondary School Certificate
High school
Diploma - Computer Science
Mumbai University
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