JOVAN MUGABI
Barista/bartender
Alburaimi
Summary
Hospitality professional currently working as Head Barista at Line Café in Oman, with prior experience at Serena Hotel in Uganda. Skilled in delivering excellent customer service and crafting specialty beverages in both café and luxury hotel settings. Holder of a Diploma in Food Safety and Management, with strong knowledge of hygiene, quality control, and international food safety standards. Recognized for creativity, professionalism, and the ability to provide memorable guest experiences across diverse cultural settings
Overview
1
1
Certification
Work History
HEAD BARISTA
LINE SPECIALITY COFFEE
- Lead daily café operations, ensuring consistency in specialty coffee preparation.
- Train and mentor baristas, maintain inventory, and ensure equipment calibration.
- Build strong guest relations and boost sales through upselling
HEAD BARISTA AND BARTENDER
PAKUBA SAFARI LODGE
- Supervised daily operations of coffee bar, ensuring quality service and product consistency.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Developed seasonal drink menus, incorporating local flavors and customer preferences.
- Managed inventory levels, conducting regular stock assessments to minimize waste.
BARISTA
Serena Hotel
- Delivered high-quality specialty coffee and beverages while maintaining Serena Hotel’s five-star service standards.
- Provided exceptional guest service by personalizing orders, handling inquiries, and creating memorable customer experiences.
- Ensured strict adherence to food safety, hygiene, and quality control standards in all beverage preparation and servic
BARTENDER
THE VILLA UG
- Prepared cocktails and beverages for high-volume service.
- Maintained bar cleanliness and ensured accurate inventory control
Education
High School Diploma - General Secondary Education
LAKESIDE COLLEGE
UgandaDiploma - Food Safety And Management
ALISON
Online 08.2025
Skills
- Latte art and coffee presentation
- Mixology and cocktail preparation
- Time management and multitasking
- Food safety and hygiene compliance
- POS systems
- Bar operations and inventory
- Customer service excellence
- Espresso and specialty coffee brewing
- Cash handling and sales transactions
Certification
CUSTOMER SERVICE SKILLS
August 2025 to Present
Certified in delivering exceptional customer service, including communication skills, problem-solving, and creating positive customer experiences to boost satisfaction and loyalty.
ADVANCED BARISTA TRAINING
February 2018 to Present
Received advanced training in coffee brewing techniques, espresso preparation, latte art, machine maintenance, and customer service excellence within a specialty coffee environment
CERTIFICATE IN BARTENDING
February 2018 to Present
Completed professional bartending training focusing on mixology, cocktail crafting, bar operations, and responsible alcohol service. Developed practical skills in drink preparation and customer interaction to enhance bar service quality
Languages
English
Advanced (C1)
Timeline
High School Diploma - General Secondary Education
LAKESIDE COLLEGE
Diploma - Food Safety And Management
ALISON
HEAD BARISTA
LINE SPECIALITY COFFEE
HEAD BARISTA AND BARTENDER
PAKUBA SAFARI LODGE
BARISTA
Serena Hotel
BARTENDER
THE VILLA UG
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