Hi, I’m
JOHN CONRAD ARQUILLO
Muscat
Summary
Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
years of professional experience
4
Languages
Work History
Primeclass TAV
Food and Beverage Supervisor
12.2021 - Current
Job overview
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
XTreme Zone / Fun World LLC
Ride Operator /Trampoline Coach
01.2020 - 12.2021
Job overview
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Muscat International Airport / Infoline LLC
Customer Service Executive
04.2018 - 12.2019
Job overview
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Teleperformance
Customer Service Representative
04.2017 - 04.2018
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Mizpah Community Christian Academe
Teacher
01.2015 - 04.2017
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Hometel Inn Virac
Waiter / Assitant Cook
05.2013 - 05.2013
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Tubli National High School
Student Assistant
06.2009 - 04.2012
Job overview
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
Education
Christian Polytechnic Institute of CatanduanesVirac, Catanduanes, Philippines
No Degree from Hotel And Restaurant Management
03.2014
Skills
- Menu development
- Waste Reduction
- Catering Coordination
- Food presentation
- Motion Graphics Design
- Photography
- Content Production
- Microsoft Teams
- Microsoft PowerApps
- Microsoft Dynamics 365
- Multilingual Proficiency
- Cross-cultural communication
Languages
Tagalog, English
Native language
Arabic
Upper intermediate
B2
Hindi
Intermediate
B1
Timeline
Food and Beverage Supervisor
Primeclass TAV
12.2021 - Current
Ride Operator /Trampoline Coach
XTreme Zone / Fun World LLC
01.2020 - 12.2021
Customer Service Executive
Muscat International Airport / Infoline LLC
04.2018 - 12.2019
Customer Service Representative
Teleperformance
04.2017 - 04.2018
Teacher
Mizpah Community Christian Academe
01.2015 - 04.2017
Waiter / Assitant Cook
Hometel Inn Virac
05.2013 - 05.2013
Student Assistant
Tubli National High School
06.2009 - 04.2012
Christian Polytechnic Institute of Catanduanes
No Degree from Hotel And Restaurant Management
Software
Microsoft Office
Adobe
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