Summary
Overview
Work History
Education
Skills
Accomplishments
Preceding Assignments
Global Exposure - Experience
Accreditations
Certification
Timeline
JITIN HIRANANDANI

JITIN HIRANANDANI

Muscat,Oman

Summary

Dynamic leader with extensive experience in digital transformation at Ahli Bank, specializing in AI and Open Banking strategies. Successfully modernized technology stacks through Agile Project Management and effective stakeholder engagement, resulting in enhanced customer experiences. Proficient in leveraging data analytics to inform strategic decisions and drive innovation within high-performing teams. Career objectives include further leading digital initiatives that optimize operations and elevate service delivery.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Head of Digital Transformation

Ahli Bank
Muscat
11.2021 - Current
  • Lead the Digital Transformation, responsible for the strategic design and implementation of key projects across multiple domains, including Digital Channels, Onboarding, Lending, Digital App, Multi-Function Kiosk, CRM, Data Analytics, Middleware, FRM, HRMS and Corporate Banking domains
  • I present project updates and strategic initiatives to the CEO monthly and to the Board of Directors quarterly, ensuring alignment and transparency at the highest levels of leadership
  • Drive the design of the bank’s AI, Open Banking and Data strategy, incorporating advanced analytics to enhance decision-making and customer experience, while positioning the bank as a forward-thinking financial institution
  • Develop and implement a comprehensive three-year digital strategy aimed at modernizing the bank's technology stack to support its ambitious expansion plans and future readiness
  • Successfully established and led a high-performing team of 100 members dedicated to delivering the bank’s transformation objectives, fostering a culture of innovation and collaboration
  • Oversee the complete transformation of the bank’s infrastructure and security framework, ensuring readiness for future challenges through the adoption of cloud strategies and robust cybersecurity policies
  • Report directly to the Head of Strategy and Transformation, ensuring that digital initiatives are aligned with the bank’s overall strategic goals and expansion plans

Senior Vice President | Head of Digital Banking Applications

DBS Bank
India
06.2017 - 11.2021
  • Leading the Technical integration project which involves Core Banking Migration, Payment Systems integration, Digital Channels migration along with all the Product processors and downstream finance and risk systems
  • Leading the matrix organization structure which involves getting deliveries from across various Line of Business units hence the need for extensive micro management and governance of milestones from all units i.e
  • Retail / Corporate / Core Banking / Treasury / Finance / Risk / Infrastructure and Regulatory systems
  • Key driver in the India Payments Data Localization project, right from leading the discussions in terms of the impact assessment with all the large Multinational Banks, IBA as well as RBI to help arrive at the understanding
  • Later implement the requirement for DBS India to ensure that no payment data fields associated with the requirement is stored out of India
  • Digi Bank App – Design / Develop and Implement UPI Interface enabling payment processing on the App which played a critical role in the digital transaction volume growth for the bank
  • ABL – Analytics Based Digital Lending for SME’s – Aligned to banks Digital acquisition strategy
  • Responsible to engage with various FinTech’s and data partners to enable a robust product which helped digital on-boarding and disbursement of loans directly to the customers’ accounts with zero manual intervention’s
  • As the Application Lead, Corporate Banking and Payments at DBS Bank India, played a lead role in migration of the core payment processing engine of the bank from Finacle to IPE – Integrated Payment Engine
  • My current Run the bank budget is in the range of SGD 3 Mil and Change the bank in the range of SGD 2 Mil
  • Current areas of focus are listed below: Digital On-boarding – Spearheaded the implementation team right from conceptualization to implementation of the digital on-boarding solution for DBS
  • A customer could open accounts completely digitally without any involvement of banks RM’s or branch interactions
  • This was done with the help of connecting the mobile banking apps with the fintechs using API’s to help do the KYC of customers
  • WOS – Wholly Owned Subsidy implementation for DBS India
  • This massive project involved migration from a foreign bank to a locally owned subsidy
  • Lead the project for end to end which involved changes in 55 systems, migration of 12 branches / customers and accounts / Implementation of hub-spoke strategy / Unbanked Rural center, Branch expansion
  • First foreign bank in India to undergo this approach
  • Defining the AWS strategy for the bank – working closely with AWS/Regional teams to derive the end product
  • Lead changes across all the payment and clearing systems for the bank like Finacle/NEFT/RTGS/CTS/IMPS/UPI

Vice President - Program Manager – Corporate Banking Technology

Royal Bank of Scotland Business Services Pvt. Ltd.
02.2010 - 06.2017
  • Played a key role for drive strategic vision as executive team member and collaborator, to produce strategies to improve client service levels, minimize SLA’s, maximize capital expenses ROI, and control costs and risks
  • Conceptualized and implemented a Project Governance Model that would ensure that all Stake Holders are regularly updated with the project progress along with the key Risks / Issues / Budget spent / Resource Utilization for projects across the board
  • Managed End to End Program Management for the banks Global Transaction Services group (Corporate Banking division of RBS) consisting applications spread across RTGS, NEFT, Cash Management, Trade finance and Core Banking
  • Currently responsible for managing projects valued at USD 8 Million
  • Led a team that provides support for business-critical applications such as RTGS and NEFT which are real time processing and settlement systems
  • Liable for conceptualizing, developing and implementing a Monthly Reporting Pack Dashboard for GTS containing detailed analysis of the incidents reported during the month, SLA analysis, downtimes, Network Utilizations, CPU/Memory/DB Utilization analysis, critical issues, risks, and achievements which is now circulated to various units of the bank

Manager – Business Analyst

Countrywide Financial Services India Ltd.
04.2006 - 11.2016

Program Manager - PMO

Mashreq group
Dubai
11.2006 - 02.2010
  • Responsible for delivering end to end new Switch (USD 5 million) and Credit Card (USD 7 million) systems which was selected using a detailed RFP process
  • Entire PMO responsibilities like, identifying vendors / solutions, vendor negotiations, organizing demos, selection of vendors, documenting Functional requirements, Implementation plan, SIT, UAT, production roll-out plan was a part of my responsibilities
  • Oversaw project management within IT, Business & Operations to support the application of best practice project management across functional areas
  • Acted as a single point of contact for the external vendors and within the internal groups like Technology, Business, Operations and Quality
  • Managed end to end project during the selection and implementation stages ensuring smooth delivery by tracking and monitoring the project milestones, budget, risk and issues
  • Planned and managed project processes and account for project progress reporting
  • Handled the activity of assuring quality management processes
  • Alerted the sponsor and/or project management group to appropriate milestones and quality checkpoints, and account for processes throughout the project
  • Prepared plans and other appropriate documents for agreement by the Sponsor and/or project management group

Project Manager - Information Technology

ABN-AMRO Central Enterprise Services Ltd.
01.2002 - 04.2006

Programmer / Analyst

HDFC Bank
09.2000 - 12.2001

Programmer / Analyst

Trilogy Software Pvt. Ltd. (India)
02.1998 - 06.2000

Education

Masters of Commerce -

Mumbai University
05.2004

Bachelor of Commerce -

Mumbai University
05.1997

Skills

  • Digital strategy creation
  • AI and Open Banking Strategy
  • Data Analytics and Insights
  • Omni-channel Solutions
  • Agile Project Management
  • Change Management
  • Cloud Technologies
  • Microservices
  • Vendor Management
  • Stakeholder Management
  • Customer-Centric Design
  • Regulatory Compliance
  • Cybersecurity Awareness
  • Financial Acumen
  • RPA
  • Robotic Process Automation
  • Workflow System Implementation

Accomplishments

  • Successfully implemented the first three-year digital transformation strategy for Ahli Bank Oman within agreed timelines and budget, resulting in a remarkable fourfold increase in customer volumes.
  • Adjudged the GOLD Award winner at the OUR VALUES Awards 2013, under the category – Small Things, Big Difference.
  • Awarded the runners up award for the Best Employee under the ‘Customer Service’ category in RBS.
  • Cleared the Leaders Leadership Program – LLP designed for senior most managers of RBS.

Preceding Assignments

  • Countrywide Financial Services India Ltd., Manager – Business Analyst, 04/01/06 - 11/01/06
  • ABN-AMRO Central Enterprise Services Ltd., Project Manager - Information Technology, 01/01/02 - 04/01/06
  • HDFC Bank, Programmer / Analyst, 09/01/00 - 12/01/01
  • Trilogy Software Pvt. Ltd. (India), Programmer / Analyst, 02/01/98 - 06/01/00

Global Exposure - Experience

Worked with Mashreq Bank in Dubai, UAE as an integral part of the PMO team which was responsible for implementing strategic initiatives. As a PMO successfully implemented ATM and Debit Card SWITCH migration and Credit Cards projects with the help of cross-functional, matrix team environments from diversified backgrounds & geographies.

Accreditations

  • NIKU CLARITY – Project Management Certified; Technical / Functional Consultant (London)
  • PRINCE2 Certified in Project Management
  • AS/400 certification course
  • Mainframe (ES 9000) and COBOL certification course
  • Java basics course

Certification

  • Oxford Executive Leadership Program

Timeline

Head of Digital Transformation - Ahli Bank
11.2021 - Current
Senior Vice President | Head of Digital Banking Applications - DBS Bank
06.2017 - 11.2021
Vice President - Program Manager – Corporate Banking Technology - Royal Bank of Scotland Business Services Pvt. Ltd.
02.2010 - 06.2017
Program Manager - PMO - Mashreq group
11.2006 - 02.2010
Manager – Business Analyst - Countrywide Financial Services India Ltd.
04.2006 - 11.2016
Project Manager - Information Technology - ABN-AMRO Central Enterprise Services Ltd.
01.2002 - 04.2006
Programmer / Analyst - HDFC Bank
09.2000 - 12.2001
Programmer / Analyst - Trilogy Software Pvt. Ltd. (India)
02.1998 - 06.2000
Mumbai University - Masters of Commerce,
Mumbai University - Bachelor of Commerce,

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