Summary
Overview
Work history
Education
Skills
Languages
Timeline
SalesAssociate
Jitendra  Gupta

Jitendra Gupta

Bowsher ,Muscat

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Hardworking bar team member trained in mixology, beverage pairing and money handling. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards.

Overview

9
9
years of professional experience

Work history

Lead barista

Cafe Amazon
Muscat, Oman
10.2019 - Current
  • Improved customer satisfaction by providing quick and friendly service.
  • Trained new staff members for efficient operation of the coffee machines.
  • Ensured high standard of cleanliness with regular cleaning and maintenance tasks.
  • Led team meetings to improve communication and teamwork amongst staff.
  • Maintained stock levels to avoid any shortages or excesses.
  • Handled cash transactions accurately for smooth business operations.
  • Prepared beverages as per customers' preferences, ensuring complete satisfaction.
  • Offered product recommendations for additional sales opportunities.
  • Adhered strictly to health and safety regulations, maintaining a safe workplace environment.
  • Tracked inventory levels regularly, avoiding unnecessary wastage.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Built and nurtured customer loyalty by remembering personal preferences.

Team leader, Barista

Cafe Coffee Day
Mumbai , India
08.2016 - 09.2019
  • Increased team cohesion by implementing regular feedback sessions.
  • Streamlined workflow for a more efficient process.
  • Reduced staff turnover with an effective motivation strategy.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Led shifts and motivated team to drive sales.
  • Upskilled team members by planning and delivering training workshops.

Education

Certificate of Higher Education - Commerce

Mumbai university
Mumbai
06.2016

Skills

  • Milk steaming technique
  • Coffee grinding knowledge
  • Espresso machine operation
  • Latte art expertise
  • Drink recipe memorisation
  • Barista equipment maintenance
  • Customer service excellence
  • Cash handling proficiency
  • Health and safety compliance
  • Training team members
  • Order processing speed
  • Coffee cupping experience
  • Tea brewing techniques
  • Upselling techniques
  • Taste discernment
  • Food hygiene certification
  • Health and Safety
  • Food preparation
  • POS Systems
  • Sales expertise
  • Menu memorisation

Languages

English
Advanced
C1

Timeline

Lead barista

Cafe Amazon
10.2019 - Current

Team leader, Barista

Cafe Coffee Day
08.2016 - 09.2019

Certificate of Higher Education - Commerce

Mumbai university
Jitendra Gupta