Jhansi Syamala Chinta
Amalapuram
Summary
Dynamic Customer Support Executive with a proven track record at Customer Service Rep, enhancing customer satisfaction through expert resolution of complaints and inquiries. Skilled in Complaint Handling and MS Office, adept at analyzing customer needs to recommend solutions. Achieved significant improvements in service effectiveness, leveraging both technical and interpersonal skills.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
Customer Service Rep
12.2023 - 06.2024
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Education
Bachelor of Science -
S.K.B.R College
04.2011
Skills
Complaint Handling
Complaint resolution
Front-end supervision
Computer Skills
Language Fluency
Problem Resolution
MS Office
Product and service knowledge
LiveChat Messaging
Timeline
Customer Support Executive
Customer Service Rep
12.2023 - 06.2024
Bachelor of Science -
S.K.B.R College
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