Jean Berandoy
Licensed Massage Therapist
Summary
Certified massage therapist with extensive customer service background. Motivated by love of aesthetic improvement and desire for customer satisfaction. Personable and engaging with passion for building client relationships through flexible approach and consistent results. Experience massage therapy with over 12 years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
3
3
Certificates
Work History
Beautician
kozma and kozma american salon
muscat
04.2019 - Current
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Performed pedicures and manicures for [Number] scheduled and [Number] walk-in customers daily.
- Educated clients on products and techniques to design over [Number] personalized and thorough body care plans.
Domestic Helper
emir
jerudong
09.2016 - 02.2018
- Performed light cleaning duties such as dusting, vacuuming and wiping down bathrooms.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- dog sitter
- Fed and walked pets, cleaning up after pets indoors and outdoors.
Beauty Assistant
donna D' beauty creation
cebu
08.2015 - 07.2016
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- assist the senior stylist.
- give full service to the client satisfaction.
Massage Therapist
nuat thai foot and body massage
cebu
08.2011 - 07.2016
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed massages for clients using hot stone, Thai massage, Swedish,aroma therapy, deep tissue, and pregnancy massage.
- Prepared oils and lotions for massages.
- Performed aroma therapies and specialized relaxation techniques.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Sales Representative
MEJ PANEL WORKS,INC
cebu
06.2007 - 07.2011
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
High School Diploma -
Consolacion National High School
Cebu 06.2004 - 04.2005
Skills
Massage therapist
Beautician
Barista
Florist
Driver
Certification
Massage therapy
Timeline
Beautician
kozma and kozma american salon
04.2019 - Current
Domestic Helper
emir
09.2016 - 02.2018
Beauty Assistant
donna D' beauty creation
08.2015 - 07.2016
Massage therapy
05-2015
Massage Therapist
nuat thai foot and body massage
08.2011 - 07.2016
Sales Representative
MEJ PANEL WORKS,INC
06.2007 - 07.2011
High School Diploma -
Consolacion National High School
06.2004 - 04.2005