JAWID M. K
MUSCAT,SULTANATE OF OMAN
Summary
Resourceful Admin Manager with excellent client oversight. issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Business development manager
Lifeline Medical Services
Muscat, Muscat
10.2024 - Current
- Responsible for developing the business for referral and visa medicals.
- Increased the visa medical sales by 50 % and the referral lab sales by 20 %.
- Negotiated contracts with vendors to secure best possible terms.
- Devised comprehensive business plans, enabling sustainable growth.
- Unveiled new revenue streams through diversification strategies.
- Handled crisis situations effectively, minimising impact on business operations.
Manager -Administration
Al Muzn Oasis Medical Center
Muscat, Sultanate of Oman
12.2021 - 08.2024
- Managed the day-to-day activities including the visa medicals and other FTW medicals.
- Identified new opportunities and established favorable business connections.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Managed payroll operations.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
Admin Supervisor
Shifa Al Baraka Medical Center
Makkah
10.2019 - 02.2021
- Responsible for the day-to-day clinic activities.
- Giving induction and training to the new joiners.
- Authority for editing and cancelling of the wrong invoices.
- Coordinating the activities of the marketing team.
- Monthly duly scheduling for the non-medical staff.
- Handled patient scheduling, check-in, check-out and processing.
- Addressed questions and managed communications with patients and insurance agents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Clinic Coordinator
Lifeline Medical Center
Muscat
03.2013 - 03.2019
- Take care of the daily clinic activities including the visa medical and DO company medicals.
- Monthly staff duty scheduling.
- Focal point for the corporate clients.
- Coordinating and controlling the outsourcing of doctors, nurses as per the requirements of different companies.
- Coordinating with different PDO, BP and Petrofac companies and the medical center to send the medical team to their sites to carry out bi-annual medical health checkup for the company employees.
- To coordinate the release of the medical fitness reports on time.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Guiding and helping in monthly invoicing for the medical and other services done for each company.
Accountant
KIMS- Dr.Khaled Medical center
Dammam
07.2009 - 09.2012
- Make daily accounting entries.
- Purchase for both the clinic and pharmacy.
- Stock management of clinic and pharmacy.
- Cash collection and bank transactions.
- Bank Reconciliation.
- Salary distribution of staff.
- Prepare the daily reports for management.
- In charge of insurance patients and their monthly billing.
- Taken care of administrative activities in the absence of the administrator.
- Worked as patient relation officer.
- Responsible for Human Resource activities.
Quality Supervisor
Infosys
Bangalore
12.2005 - 02.2009
- Conduct audits on the loans worked by both Payoffs and Data Conversion teams.
- Developed Weekly and monthly reports showing inspections and improvements for clients as well as higher management.
- Give feedback and refresher trainings to those agents who lack in quality and productivity.
- Give induction and process training to new agents in both the processes.
- Top performer and rated above expectations in one of the four biannual appraisals.
- Rated the top performer in the process consistently without compromising the quality standards.
- Trainings and feedback sessions conducted by me helped in stabilising the process which was on the edge of recall by the client.
- Member of team that created successful stable Payoffs' process.
Education
BBA - Finance
St. Aloysius College
06.2002 - 04.2005
Skills
- Communication
- Presentation
- Evaluating and Monitoring
- Time Management
- Performance Improvisation
- Leadership aptitude
Personal Information
Title: ADMIN MANAGER
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Arabic
Intermediate
Timeline
Business development manager
Lifeline Medical Services
10.2024 - Current
Manager -Administration
Al Muzn Oasis Medical Center
12.2021 - 08.2024
Admin Supervisor
Shifa Al Baraka Medical Center
10.2019 - 02.2021
Clinic Coordinator
Lifeline Medical Center
03.2013 - 03.2019
Accountant
KIMS- Dr.Khaled Medical center
07.2009 - 09.2012
Quality Supervisor
Infosys
12.2005 - 02.2009
BBA - Finance
St. Aloysius College
06.2002 - 04.2005
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