Jane Akoth Winga

• Reservation Supervisor- Promotion March 2025
• Manage and support a team of reservation agents.
• Quality control by monitoring Reservation entries for accuracy and
  completeness.
• Ensure high standards of customer service are maintained.
• Reporting and analysis by generating reports on room occupancy,booking trends, and revenue.
• Implement rate changes or promotional offers as directed by
  management.
• Updating online and offline rates based on the market.

• Taking reservations via phone calls a emails.
  Answering guests' questions over the phone
  Upselling additional Hotel facilities like recreational and Restaurants.
• Process payments and send receipts, and confirmation of the bookings
  to the guests.
• Preparing revenue reports for sales of the day
  Updating reservations from online travel agencies in Opera (PMS).
• Creating rate codes in Opera and blocks in the system.
• Checking online bookings for NO-SHOWS and cancellations.

• Deals with check-in and check-out and updating guests' profiles in Opera and checking traces in the system daily.
• Cashiering.
• Taking reservations and enrolling guests for membership (GHA).
• Checking room status and allocating rooms.
• Greet and thank guests in a sincere, friendly manner.
• Posting charges to the appropriate guest accounts.
• Anticipating and addressing guests' needs, solving complaints and problems.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.

Performing duties on a daily checklist.

• Maintain the cleanliness of public areas within the hotel.
• Cleaning guest rooms.
• Handling different types of chemicals in the department.
• Assisting with the lost and found.
• Reporting maintenance to the maintenance department.