Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
References
Timeline
Generic
Janan Al Farisi

Janan Al Farisi

Muscat,Oman

Summary

Dynamic IT Administrator and Software Engineer at Sarooj Construction Company, adept at enhancing system security and optimizing network performance. Proven expertise in Active Directory administration and technical support, fostering collaboration and effective problem-solving. Successfully managed IT assets and implemented best practices, ensuring seamless operations and user satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Administrator and Software Engineer

Sarooj Construction Company
Muscat
05.2022 - Current
  • Monitored software, network, and system performance to identify and resolve efficiency issues.
  • Provided technical support to users across departments via phone, in person, and remotely, resolving hardware, software, and complex IT issues.
  • Managed user accounts and permissions in Active Directory, and on company servers.
  • Installed, configured, and maintained hardware and software, including servers, computers, printers, routers, and switches.
  • Conducted regular system updates, maintenance tasks, and software upgrades to ensure compatibility and performance.
  • Maintained network infrastructure, including firewalls, wireless access points, and security protocols (e.g., patching, encryption).
  • Configured Windows Server roles such as DHCP, DNS, IIS, and Hyper-V.
  • Created and maintained IT documentation, including infrastructure changes, and user guides for staff training.
  • Triaged service tickets, prioritized technical issues, and directed the installation and maintenance of systems.
  • Supported IT inventory management and procurement of hardware/software by liaising with vendors for cost-effective solutions.
  • Administered email systems, ensuring secure and efficient communication.
  • Resolved network connectivity issues between remote sites and headquarters.
  • Developed internal policies for computer usage and best practices within the organization.
  • Collaborated with project teams to assess and implement technology solutions based on project needs.

Trainee in IT help desk support

Madayen Company
Sohar
01.2020 - 04.2020
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Managing assets, ticket queues, and determining departmental priorities.
  • Managing IT teams and resolving software and hardware issues.
  • Attended training sessions and meetings to learn new information and develop personal skills.
  • Provided support to existing staff on various tasks and duties.

Education

Advanced Diploma - Software Engineering

University of Technology And Applied Science
Shinas, Oman
01-2020

Skills

  • Network troubleshooting
  • Active Directory administration
  • System security management
  • Hardware installation
  • Software configuration
  • IT asset management
  • Technical support
  • Teamwork
  • Vendor negotiation
  • Inventory management
  • Time management
  • Software installation
  • Help desk management
  • Active directory
  • Cisco router and switch security

Certification

  • Advanced Programming in C Certificate, Cisco Networking Academy
  • Cloud computer course in Gmail, Google
  • Generative AI certificate from Shanai io.

Languages

Arabic
First Language
English
Proficient (C2)
C2

Websites

References

References available upon request.

Timeline

IT Administrator and Software Engineer

Sarooj Construction Company
05.2022 - Current

Trainee in IT help desk support

Madayen Company
01.2020 - 04.2020

Advanced Diploma - Software Engineering

University of Technology And Applied Science

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Janan Al Farisi