Knowledgable of MS Office Restaurant Mangagement Software, POS,
James Maury Villarin
Restaurant Supervisor
Summary
Service-centric Restaurant Supervisor with 5 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Restaurant Supervisor
Abu yousef Al balushi Partner LLC.(Caffe Vero House)
Oman
12.2020 - Current
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Supervised efforts of teams within [Number] guest capacity restaurant, ensuring timely and quality servicing of guests.
Barista Supervisor
Mehul International LLC.
Muscat
07.2019 - 07.2021
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Designed and adjusted work schedules to meet business demands.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Created new training guidelines, and provided staff orientation and training.
Head Barista
Mehul International LLC.
Muscat
06.2015 - 06.2019
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Designed and adjusted work schedules to meet business demands.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
Education
High School Diploma -
Notre Dame Academy
San Fernando, Cebu 03.2004 - 03.2008
Bachelor of Science - Hospitality Administration And Management
Asian College of Technology
Corner P. Del Rosario And Leon Kilat St., Cebu Cit 01.2009 - 03.2013
Skills
Sales operations
Software
Certification
Barista Cup Competition 5th Placer Oman,Muscat
playing Chess
I've Been Playing this game since my high School Days, Especially on Intramural's , I've Been Competing with some Students in my home country,
So right now since the life goes on, Im just playing a chess online via phone or some players vs. players on my free time,
It gives me a lot of excitement once im in middle of the game , it feels me relax and it is a good exercise for daily routine when it comes on mentality satiation.
Timeline
Restaurant Supervisor
Abu yousef Al balushi Partner LLC.(Caffe Vero House)
12.2020 - Current
Barista Supervisor
Mehul International LLC.
07.2019 - 07.2021
Barista Cup Competition 5th Placer Oman,Muscat
10-2017
Head Barista
Mehul International LLC.
06.2015 - 06.2019
Bachelor of Science - Hospitality Administration And Management
Asian College of Technology
01.2009 - 03.2013
High School Diploma -
Notre Dame Academy
03.2004 - 03.2008
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