Jamal Mohamad Ali Al-Balushi
Seeb
Summary
To secure a position where I can utilize my experience and skills to contribute to the success of the organization, while also learning and growing both personally and professionally.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Gate Admin
Transom
01.2025 - Current
- Facilitated smooth transitions between arriving flights by directing passengers towards proper connections or baggage claim areas.
- Coordinated with airline representatives to facilitate efficient gate changes and minimize disruptions to passengers.
- Improved customer satisfaction by addressing passenger concerns promptly and professionally.
- Provided support during irregular operations events such as weather-related delays or mechanical issues, working collaboratively with airline partners to minimize passenger inconvenience.
- Managed daily shift scheduling, ensuring adequate staffing levels to meet operational demands.
- Implemented emergency response procedures as needed, maintaining safety and order during critical incidents.
Passenger Service Agent
Swissport
06.2023 - 01.2025
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Groceries seller
OTW petrol station
01.2022 - 01.2023
Receptionist, Customer Service
restaurant
01.2018 - 01.2020
Salesman
electronic shop
01.2016 - 01.2018
- Car market
Education
University Diploma - Business Studies Marketing
01.2023
High School Diploma - undefined
01.2018
Skills
- Good Communication Skill
- Working with people different nationalities
- Ability to work under pressure
- Good in IT, MSFT
- Good in mathematic
- Enjoying dealing with challenging tasks and assigned jobs
- Reporting Skills
- Leadership
- Teamwork
Certification
- OXY:
- Ensuring Successful Presentation Delivery
- First AID
- Getting Your Pitch Heard
- Planning an Effective Presentation
- Building Your Presentation
- Workplace Safety Orientation 2.0
- OHES 023 - Hazards Communication - H2S
- 2022 Oxy IT Cyber Security Awareness Training
- Security Awareness Training
LNGG
Arabic, English, Balushi And Hindi
References
NOAH, AL SAID, Occidental MUK LEARNING & DEVELOPMENT DEPARTMENT ADMIN, Nouh_AlSaid@oxy.com
Timeline
Gate Admin - Transom
01.2025 - Current
Passenger Service Agent - Swissport
06.2023 - 01.2025
Groceries seller - OTW petrol station
01.2022 - 01.2023
Receptionist, Customer Service - restaurant
01.2018 - 01.2020
Salesman - electronic shop
01.2016 - 01.2018
University of Technology and Applied Sciences - University Diploma, Business Studies Marketing
- High School Diploma,
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