Hi, I’m
Jagan Mohan
Retail Store Manager
Muscat
Summary
Goal-oriented manager with distinguished 10 years of experience in retail management and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
10
years of professional experience
Work History
Ardene, Aldo - Apparel Group Globule LLC Muscat
Retail Store Manager
09.2018 - Current
Job overview
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Created work schedules according to sales volume and number of employees.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Trained new employees on proper protocols and customer service standards.
- Submitted reports to senior management to aid in business decision-making and planning.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Analyzed customer levels and planned resources according to needs.
- Reduced shrinkage 1.75 % by closely monitoring inventory and security procedures.
- Increased profit by streamlining operations.
- Promoted business strategy by implementing improvements based on guest feedback.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Calvin Klein Jeans Arvind fashion Brands Coimbatore
Assistant Store Manager
07.2016 - 08.2018
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
Adidas- Comfy Shoemakers Private LimitedCoimbatore
Assistant Store Manager
04.2015 - 03.2016
Job overview
- Planned team-building exercises to increase employee performance and job satisfaction.
- Conducted store inventories once per quarter.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised payroll corrections for accuracy and duplications.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
Latin Quarters, Shoppers Stop Coimbatore
Sales Associate
09.2012 - 03.2015
Job overview
- Participated in special events and promotional activities for improving sales results
- Managed merchandise levels and store appearance Visual Display Arrangement
- Directed all activities required to achieve sales, targets and goals
- Proper process of inward & outward of stock
- Ensure efficient handling of customers and maintaining high service standards.
- Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Education
Dr.N.G.P Arts And Science, Coimbatore
Bachelor of Science from Costume Design & Fashion
04-2012
University Overview
- Awarded 1nd place in the FASHION PARADE event in the cultural fest “NAKSHATRA 12” Held at Sardar Vallabhbhai Patel International School of Textiles & Management, Coimbatore
Skills
- P > Point of Sale systems
- P > Team leadership and coaching
- P > Maximizing profitability
- P > Stock management
- P > Store displays
- P > Hourly shift management
- P > Staff training and development
- P > Personnel development
- P > Goals and performance
- P>Problem-solving
- P>Listening
- P>Time Management
- P>Exceptional Microsoft Excel skills
- P>Constructive Feedback
Accomplishments
- IKON RETAIL PRESENTS “ Employee of the Month Award” for April 2014
- IKON RETAIL PRESENTS “ Best salesman award over the Regains ” for April
- Awarded “Best Brand Staff” and “Hadh Se Aage” far beyond the call of duty in SHOPPERS STOP given this June 2014.
- Awarded Highest Budget achiever on Calvin Klein Jeans at Dec 2016
Timeline
Retail Store Manager
Ardene, Aldo - Apparel Group Globule LLC
09.2018 - Current
Assistant Store Manager
Calvin Klein Jeans Arvind fashion Brands
07.2016 - 08.2018
Assistant Store Manager
Adidas- Comfy Shoemakers Private Limited
04.2015 - 03.2016
Sales Associate
Latin Quarters, Shoppers Stop
09.2012 - 03.2015
Dr.N.G.P Arts And Science
Bachelor of Science from Costume Design & Fashion
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