Jaffar Ibrahim Ali AL Balushi
Insurance _ Client Executive
Barka,MA
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Language
Work History
Executive Client Manager
Marsh Oman LLC
Muscat
07.2017 - 02.2022
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Established performance and service goals and held associates accountable for individual performance.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Handling almost 60 accounts/ Clients every account have more than three polices.
- Issuing slips as per the agreed with client so we can arrange the quotes from Insurance Company.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Business Development & Customer Ser Asset Manager
New Generation Insurance Services
Muscat
04.2014 - 06.2017
- Resolved problems, improved operations and provided exceptional service.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Doing commercial marketing and Dealing with direct customer.
- Collected data and performed customer needs analysis.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Calculated quotes and educated potential clients on insurance options.
Insurance Executive
Muscat Insurance Service
Muscat
01.2009 - 03.2014
- handling personal line, issuing motor polices, Travel polices, fleet polices.
- issuing recept and handling cash, dealing directly with clients.
- Quoted current and prospective clients with several insurance companies and presented proposals.
- Conferred with clients to obtain information regarding policy claims.
- Followed up with potential clients regarding online information requests to present and clearly explain coverage options.
- Reviewed and verified addresses, phone numbers, names, ages, and values.
- Processed and recorded new policies and claims.
- Responded to inquiries from callers seeking information.
- Calculated adjustments, premiums, and refunds.
- Modified, updated and processed existing policies.
- Checked documentation for accuracy and validity on updated systems.
- Coordinated with contracting department to resolve payer issues.
Education
High School Diploma -
Barkat ● High School
BarkaSkills
Quick learner and result oriented Willing to learn forward and well organized
Good social worker
Client consulting
Daily client contact
Training and Development
Timeline
Executive Client Manager
Marsh Oman LLC
07.2017 - 02.2022
Business Development & Customer Ser Asset Manager
New Generation Insurance Services
04.2014 - 06.2017
Insurance Executive
Muscat Insurance Service
01.2009 - 03.2014
High School Diploma -
Barkat ● High School