JACOB BOBAN
Ruwi,OMAN
Summary
Dynamic professional with a robust skill set encompassing teamwork, problem-solving, and customer service. Demonstrates exceptional leadership and public speaking abilities, adept at handling conflict and office administration. Holds multiple driving licences across UAE, Oman, and India, showcasing technical proficiency and ethical leadership. Experienced in branch audits, customer relations, business development, budget control, and crisis handling. Committed to leveraging skills for continued growth in strategic roles within the industry.
Confident and proactive leader with exceptional organisational and interpersonal skills, capable of managing teams and operations seamlessly. Proven ability to drive sales and enhance customer satisfaction through strategic planning and team development. Committed to delivering outstanding results and fostering growth in role.
Results-driven professional with proactive approach to leadership and team development. Demonstrates strong organisational skills and exceptional communication abilities. Committed to driving operational success and enhancing customer satisfaction.
Overview
22
22
years of professional experience
2003
2003
years of post-secondary education
Work history
General manager
Oceanair Maritime Logistics Services LLC
Ruwi, Oman
05.2025 - Current
- Led strategic initiatives to enhance operational efficiency across multiple logistics channels.
- Developed and implemented comprehensive training programmes for staff to ensure high performance standards.
- Oversaw budget management and resource allocation to optimise project execution and service delivery.
- Collaborated with cross-functional teams to streamline processes and improve overall customer satisfaction.
- Cultivated relationships with key stakeholders to foster collaboration and drive organisational growth.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Established successful partnerships with other companies for mutual growth.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Managed key stakeholder relationships for smoother project completion.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Increased overall operational efficiency by implementing new management strategies.
- Improved staff retention with robust HR policies and procedures.
- Successfully negotiated contracts with suppliers to reduce costs.
- Defined company direction through careful strategic planning.
- Implemented rigorous financial controls, improving overall profitability.
- Introduced effective cost control measures, reducing unnecessary expenditure.
Branch Manager
Dubai Al Ahlia Transport Est
Muscat, Oman
01.2011 - 03.2021
- Managing the Company with 95 employees and 80 trucks
- Managing the HSEQ, Maintenance, Sales, Marketing, Operations, Finance, Purchase and HR Dept
- Assisting Teams to achieve the monthly KPI in all sectors
- Assuring Business and monthly profit for the firm
- Gov related formalities managing
- Assign Monthly KPI for all Dept and Monthly review
- Finalizing of Yearly Budget
- Adding new Business and studying the fesibility.
- Led operational strategies to enhance overall business performance and efficiency.
- Developed and implemented comprehensive training programmes for staff to improve productivity.
- Oversaw budgeting processes ensuring financial resources were allocated effectively.
- Collaborated with department heads to align strategic initiatives with company goals.
- Conducted performance evaluations and provided constructive feedback to team members.
- Streamlined workflows to optimise resource utilisation and reduce operational bottlenecks.
- Managed key stakeholder relationships for smoother project completion.
- Maintained compliance with industry regulations at all times.
- Established successful partnerships with other companies for mutual growth.
- Implemented rigorous financial controls, improving overall profitability.
- Increased overall operational efficiency by implementing new management strategies.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Successfully negotiated contracts with suppliers to reduce costs.
Operation Manager
Dubai Al Ahlia Transport Est
Dubai
03.2009 - 01.2011
- Fleet Operation Manager Transport Division.
- One of the largest and premier transport providers both in bulk and packed products in the GCC Countries for petroleum and chemical products distribution operating through Middle East
- Monitoring and controlling transport compliance in all areas including staff training and development with effective planning.
- In charge for 175 vehicles and 300 staffs
- Reporting to the General Manager with responsibility for operational and people (300) management within COMPANY.
- Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators.
- Conducting periodic maintenance of all vehicles in co ordination with maintenance dept & Operation Supervisors such as trailers, tankers, etc.
- Hiring of vehicles in co ordination with sub contractors for local and export trips on daily basis.
- Negotiation of hiring rate with the sub contractors
- Periodic visit to all the customers to maintain a good relation
- Solving all the customer related issues
Operation Incharge
Dubai Al Ahlia Transport Est
Dubai
09.2003 - 03.2009
- Monitoring and controlling transport compliance in all areas including staff training and development with effective planning.
- Reporting to the Operation Manager with responsibility for operational and people (200) management within COMPANY.
- Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators.
- Conducting periodic maintenance of all vehicles in co ordination with maintenance dept & Operation Supervisors such as trailers, tankers, etc.
- Handling and swiftly resolving customer complaints in a professional and effective manner.
- Effective planning and operation of logistics for large projects in vast and difficult areas
- Organizing training to truck drivers to comply with Quality
- Environment, Health and Safety standards.
- Maintaining good staff relations through effective communication leadership, discipline and motivation
Education
BBA - Marketing
Adarsh Nishwa Vidyalaya
Tamil NaduSkills
- Teamwork
- Problem-Solving
- Customer service
- Sales
- Leadership
- Public speaking
- Handling conflict
- Office administration
- Mentoring
- UAE License
- Oman License
- India License
- Technical proficiency
- Ethical leadership
- Branch audit experience
- Customer relations
- Business development
- Budget control
- Crisis handling
Languages
English - Advanced
Arabic - Intermediate
Hindi - Intermediate
Malayalam - Advanced
Projects
Oman Oil - New Business of 45 Fuel Trucks which include the Ship Delivery and Power House Delivery and achived a great Mile stone with Zero complaints of 10 Years, Al Maha - Taking Over 21 Trucks if AL Maha Petroleum and Managing the fleet with our Existing 30 trucks which cover the 80% of Oman Deliveries., Airport Project - In Co Ordination with Shell Oman Daily movement of Bitumen from UAE to Oman without any delays and meet the requirements of both clint and Marketer, Bitumen - Movement of Bitumen from Ship to Road tanker at a time of 5000 Mt with less down time .
Timeline
General manager
Oceanair Maritime Logistics Services LLC
05.2025 - Current
Branch Manager
Dubai Al Ahlia Transport Est
01.2011 - 03.2021
Operation Manager
Dubai Al Ahlia Transport Est
03.2009 - 01.2011
Operation Incharge
Dubai Al Ahlia Transport Est
09.2003 - 03.2009
BBA - Marketing
Adarsh Nishwa Vidyalaya