Hi, I’m
ISHAQ SHERIFF
IT Head
Salalah
Summary
To contribute to a progressive organization where I can apply my skills and knowledge, while being part of a dynamic team focused on mutual growth and success. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 19-year record of building positive relationships with internal and external stakeholders.
Overview
19
years of professional experience
8
years of post-secondary education
Work History
Global Gypsum Board Company LLC
IT Head
6 2016 - Current
Job overview
- Company Overview: Retail category: Gypsum product manufacturing
- Recognized: Oman & India
- Infrastructure Management
- Maintaining complete IT works in Administration Building and Factory area
- Retail category: Gypsum product manufacturing
- Recognized: Oman & India
- Designed and Implemented Network Architect for New ADMIN Building
- Switched to Fiber optic connection with any downtime
- Implemented ERP (Odoo, ACSYS ERP – Enterprise edition)
- Installed CCTV system in Admin Building, Factory area and staff accommodation
- Maintaining Fortinet firewall, VPN and client
OPTIITALIA LLC
IT System Administrator
07.2012 - 03.2016
Job overview
- Company Overview: Retail category: Branded Sunglass & Frames Distributor
- Recognized: U.A.E & K.S.A
- Maintaining a Servers & Backups
- Maintaining an ERP and its issues
- Maintaining company Domains and Website hosting
- Maintaining Fortinet firewall, VPN and client
- Maintaining Citrix service
- Administration experience in Windows Server 2021/2012/2008/2003 versions
- Experienced in Windows Server 2021/2012/2008/2003 Active Directory domain structures and administering users, objects, groups, roles, and permissions
- Experienced in IP-PHONE, cisco switches and routers management
- Experienced with IP Networks – switches, routers, firewalls, VLANs, DHCP & VPNs
- Handling System related issues in Offices and Stores
- System admin related works
- Trouble shooting methodologies and solve issues to meeting deadlines
- Maintaining cell phones/smartphones/mobile Internet devices/accounts for a company
- Experienced with Mac OS servers and workstations
- Microsoft Office for Mac OS
- Minor repairing and recovering from hardware or software failures
- Retail category: Branded Sunglass & Frames Distributor
- Recognized: U.A.E & K.S.A
APPAREL GROUP (FZCO)
System Support
06.2010 - 06.2012
Job overview
- Company Overview: Retail category: Apparel
- Recognized: GCC
- Shops: 900+ in GCC
- Handling System related issues in Stores
- Maintaining a Microsoft ERP (Navision) issues
- Administration experience in Windows Server 2021/2012/2008/2003 versions
- Experienced in Windows Server 2021/2012/2008/2003 Active Directory domain structures and administering users, objects, groups, roles, and permissions
- Experienced in IP-PHONE, cisco switches and routers management
- Experienced with IP Networks – switches, routers, firewalls, VLANs, DHCP & VPNs
- Handling System related issues in Offices and Stores
- System admin related works
- Trouble shooting methodologies and solve issues to meeting deadlines
- Maintaining cell phones/smartphones/mobile Internet devices/accounts for a company
- Experienced with Mac OS servers and workstations
- Microsoft Office for Mac OS
- Minor repairing and recovering from hardware or software failures
- Retail category: Apparel
- Recognized: GCC
- Shops: 900+ in GCC
UniverCell Telecommunication Pvt Ltd
Technical support & Executive Assistant to Managing Director
01.2007 - 06.2010
Job overview
- Company Overview: Retail category: Mobiles
- Recognized: South India
- Shops: 250+
- Install, configure and upgrade Windows operating system, Office packages and other software on desktops as requested by end user
- Upgrade PC memory, hardware when requested by user
- Checkup every month for Windows, Microsoft Office and adobe updates at user workstations in assigned locations
- Analyze hardware problems reported through IT Service Request and send hardware unit to Systems workshop for further investigation or replacement
- Verify availability of barcode identification numbers on new IT equipment’s and dispatch to respective locations after approval from Manager-IT
- Update asset records of concerned resource profiles in e-synergy
- Prepare assets track report containing updated locations of IT equipment and software installed in workstations, at concerned locations
- Maintain record of obsolete IT equipment at assigned locations for shifting to Systems workshop
- Perform other related duties as requested
- Troubleshooting of desktops, printers related issues
- Coordination with IT for any backup related issue from Desktop level
- Configuration & fine tuning of existing applications on PCs such as internet browsers, MS Office & Mail Client settings
- Compose letters and memoranda in response to incoming mail and calls
- Transmit directives, instructions and assignments and follow up on status of assignments as liaison between the executive and subordinates and others
- Operate computers to produce a variety of documents, charts, and graphs in final form
- Update executive on status of issues before scheduled meetings
- Preparing agenda and collect materials for meetings, speeches, and conferences; take minutes and keep records of proceedings as required
- Retail category: Mobiles
- Recognized: South India
- Shops: 250+
COLLAGE
Technical support
05.2005 - 01.2007
Job overview
- Company Overview: Retail Designer Boutique
- Administrating the network user accounts and mailboxes setting up new user's desktops, laptops and printers
- Administering the Backup Software, Antivirus Software and maintenance of security and integrity of the network
- Keeping an inventory of Hardware and software, sourcing, assisting in purchasing and installing and maintaining new hardware and software
- Maintaining the access right for users for shared files and folders installing and configuring the Hardware and software approved by the company
- Maintaining Network documentation Training users on applications communicating regularly with the company staff on all aspects of IT
- Renewing of VPN and lotus certificates
- Assisting the IT and Security Manager in technical fault analysis and troubleshooting
- Communicating with the main IT dept
- For advanced problems providing inputs and recommendations for purchase of IT related software and hardware
- Identify, analyze and troubleshoot incidents/problems in the IT infrastructure systems related to Windows
- Maintenance of system installation, Upgrade, Migration activities, Backup and Recovery Operations
- Installing and configuring computer systems
- Monitoring and maintaining computer systems and networks
- Retail Designer Boutique
Education
Rabindranath Tagore University
M. Sc IT from Information Technology
01.2022 - 12.2023
University of Madras
MBA from Systems
01.2008 - 12.2010
The New CollegeCHENNAI, TN
B. Sc from Computer Science
06.2002 - 04.2005
Skills
VB 60
SQL
Oracle 9i
MS Access
C
C
HTML
Windows Server 2021
Windows Server 2012
Windows Server 2008
Windows Server 2003
Windows 81
Windows 7
Windows XP
Office 365
MS Exchange
Macromedia Flash 5
Adobe Photoshop CS
IT problem-solving
IT Budgeting
Data Analytics
IT Infrastructure Management
Information Security
Additional Qualifications
- CCNA (640-802)
- SOFTWARE TESTING (STC TECHNOLOGIES)
- ADVANCED IN COMPUTER HARDWARE (IIT INSTITUTE)
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
- Age: 39
- Father's Name: Ismail sheriff. K
- Date of Birth: 11/05/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Rabindranath Tagore University
M. Sc IT from Information Technology
01.2022 - 12.2023
IT System Administrator
OPTIITALIA LLC
07.2012 - 03.2016
System Support
APPAREL GROUP (FZCO)
06.2010 - 06.2012
University of Madras
MBA from Systems
01.2008 - 12.2010
Technical support & Executive Assistant to Managing Director
UniverCell Telecommunication Pvt Ltd
01.2007 - 06.2010
Technical support
COLLAGE
05.2005 - 01.2007
The New College
B. Sc from Computer Science
06.2002 - 04.2005
IT Head
Global Gypsum Board Company LLC
6 2016 - Current