Ishan Shah
MUSCAT,OMAN
Summary
Engaging Clinical Applications Specialist with 10 years of experience facilitating educational trainings to various healthcare personnel. Committed to supporting clinical teams in learning and implementing new software and applications. Articulate delivering strong presentation skills to facilitate meaningful customer trainings. Assesses training needs, develop educational materials and present complex information in easy-to-understand terms. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales & Application Specialist
Muscat Pharmacy & Stores LLC
Muscat
01.2023 - Current
- Major Responsible includes conducting product training sessions and providing technical support and expertise to sales team during customer interactions
- Collaborating with the sales team to develop sales strategies for promoting clinical applications to customers
- Building strong relationships with key opinion leaders and influencers within to gain support and advocacy for the clinical applications.
- Tracked inventory levels of products and services sold and ordered items when needed.
- Resolved customer complaints in a timely manner and provided solutions to ensure customer satisfaction.
- Consulted with clients on best practices for utilizing our products and services within their business operations.
- Conducted market research to identify customer needs, preferences, trends and competitor activities.
- Developed relationships with potential customers by providing detailed information on products and services.
- Generated sales leads through cold calling, emailing, attending trade shows and networking events.
- Responded promptly to customer inquiries via phone or online chat tools.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to sales activities.
Sr. Clinical Support Executive
Terumo BCT.
Ahmedabad
07.2017 - 12.2022
- Major Responsible includes Training and upgrading customers with advance blood collection techniques
- Support them for performing various critical procedures
- Addressing complains and resolving them within time period
- Supporting in product evaluation and increasing efficiency
- Supporting for any clinical help required from customers.
- Developed and implemented strategies to increase executive efficiency.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Identified opportunities for improvement in existing business processes.
- Created reports summarizing progress against organizational goals and objectives.
- Designed training programs for new employees on executive level topics.
- Prepared presentations for internal and external stakeholders.
- Conducted research on industry trends, competitive landscapes, and customer needs.
- Assisted in developing long-term goals that align with corporate strategy.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Product Support Manager
J.Mitra & Co. Pvt. Ltd.
Ahmedabad
09.2015 - 07.2017
- Major Responsible includes complain handling, product demonstration, product promotion, handling clinical as well as sales at key customers assigned
- Conducting CME at customers at regular interval to upgrade their knowledge and helping them to have a hands-on on products
- Training subordinates and sales staff
- Developing healthy relation with customers and developing new business.
- Monitored customer feedback and identified areas of improvement in products or processes.
- Analyzed customer trends and data to identify opportunities for improved service delivery.
- Interacted directly with customers via email, phone, or chat platforms.
- Provided technical support to customers and internal stakeholders.
Lab Associate
Zydus Hospitals
Ahmedabad, Gujarat
02.2015 - 09.2015
- Responsibilities include performing lab test and handle blood storage unit
- Maintain all documents for blood storage.
- Oversaw daily operations of the blood bank to ensure compliance with established regulations and procedures.
- Monitored quality control measures for safety and accuracy of blood product collection, processing, testing and storage.
- Ensured that all staff members performed their job duties in accordance with applicable policies and procedures.
- Developed standard operating procedures to ensure efficient workflow within the laboratory environment.
- Reviewed reports to analyze trends in blood utilization patterns across various departments.
- Created monthly performance reports to track employee productivity levels within the department.
- Assisted with hiring new personnel by conducting interviews and making recommendations for selection.
- Performed regular inspections of equipment to ensure optimal operation in a safe manner.
- Provided guidance to staff on best practices related to donor recruitment activities.
Blood Bank Technician
Apollo Hospitals
Ahmedabad
06.2012 - 02.2015
- Responsibilities include all basic role of blood bank like cross matching, blood grouping, TTI, component separation, DCT, ICT, antibody titre.
- Maintained accurate documentation of all activities performed during shift.
- Conducted routine maintenance on equipment used in the collection process, such as centrifuges and refrigerators.
- Performed quality control procedures on instruments prior to use.
- Processed requests from healthcare facilities for specific types of blood products or components.
- Followed up with donors regarding their donations or test results.
- Checked blood compatibility using crossmatching, antigen typing and antibody identification.
- Ensured proper labeling of all collected specimens according to applicable regulations.
- Verified patient identification before releasing any product from the Blood Bank inventory.
- Monitored and maintained inventory of supplies, including anticoagulants, saline, reagents and other materials needed in the collection process.
- Performed donor testing to determine eligibility for blood donation according to established protocols.
- Reported any discrepancies between collected sample data and patient information immediately.
- Analyzed test results for accuracy and completeness, following established guidelines.
- Attended continuing education seminars related to changes in industry standards or practices.
Education
MSc. M.L.T -
P.M.PATEL COLLAGE OF PARAMEDICAL SCIENCE, SARDAR PATEL UNIVERSITY
01.2012
BSc. M.T -
NARANLALA COLLAGE OF PROFFESIONAL & APPLIED SCIENCE, VEER NARMAD SOUTH GUJARAT UNIVERSITY
01.2010
Skills
- Strong Communication
- Technical proficiency in clinical applications
- Problem solving skills
- Customer service orientation
- Adaptability to evolving technology and market trends
- Solution selling
- Cold-calling
- Competitor Analysis
- Market Trends
- Customer Advocacy
- Technical Troubleshooting
- Customer Support
- Trustworthy
- Performance Tracking
- Relationship Building
- Presentation Skills
- Competitor research
Languages
Gujarati
First Language
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Certification
- CT4 certified on Trima Accel System
- CT3 certified on all protocols of Spectra Optia System
- Certified for Reveos & Mirasol Systems
Accomplishments
- Awarded best CLinical support person of year during tenure in J.Mitra & Co. Pvt. Ltd.
- Awarded Best clinical Team Twice during Tenure in Terumo BCT
Timeline
Sales & Application Specialist
Muscat Pharmacy & Stores LLC
01.2023 - Current
Sr. Clinical Support Executive
Terumo BCT.
07.2017 - 12.2022
Product Support Manager
J.Mitra & Co. Pvt. Ltd.
09.2015 - 07.2017
Lab Associate
Zydus Hospitals
02.2015 - 09.2015
Blood Bank Technician
Apollo Hospitals
06.2012 - 02.2015
MSc. M.L.T -
P.M.PATEL COLLAGE OF PARAMEDICAL SCIENCE, SARDAR PATEL UNIVERSITY
BSc. M.T -
NARANLALA COLLAGE OF PROFFESIONAL & APPLIED SCIENCE, VEER NARMAD SOUTH GUJARAT UNIVERSITY